Byram Healthcare Reviews 

This is by far the WORST medical supply company I have ever worked with. They’re money hungry and do not know how to communicate anything. I have had my account flagged so I couldn’t order my life sustaining supplies, twice now. Both times I was flagged was because of a mistake byram had made. Don’t bother wasting time or money with this company

I ordered without issues from Byram several years ago, but they have become very unprofessional, in my opinion. Customer service reps seem incompetent, and some very hard to understand on the phone, now. Recently, I ordered a cash pay order and got charged twice, which I am waiting to dispute with my credit card company since the Byram rep I talked with couldn't help me. On another recent order, I was told they would call to confirm that my insurance was going to cover my order (I have new insurance and do not need to do cash pay anymore!). I never heard back from them and I see through my online account that my order has been shipped. I even did an online chat and got nowhere. The person didn't seem to understand what I was asking and abruptly ended the chat without a resolution. I sure hope the insurance covers this order, because I know I can get it cheaper elsewhere. I will likely search for a company with better reviews to order from in the future. As I said, they were easy to work with last time I ordered through them (2020), but that has all changed. I definitely do not recommend Byram now.

I would have given them 0 stars if that was an option. This is the worst company I've dealt with to purchase my Dexcom sensors from. Customer service is terrible; it is impossible to escalate a problem because the reps refuse to transfer you to a supervisor. I've spoken to five reps and no one has been able to provide the information I needed. It is also impossible to use their website; after over four years of being a customer, the system will not let me access my account online. I will be calling my insurance provider and start ordering from a different supplier.

I used a different company, left because of service and went to Byram on a friend's recommendation. Had to go back to original, now back with Byram. I'm convinced the customer service reps make it up as they go. I literally get a different answer from each person whether by phone or chat - they don't reply to emails. "I can help you" (not so far), "we don't transfer to supervisors) she's busy and will return your call within an hour" (never) , "here's my extension call me directly"... so your msg will go to voicemail that I won't return, "we aren't allowed to give our ext so ask for me by name and they'll transfer you to me" (we don't do that). A barrage of text and email reminders to reorder - "it's too early, we'll hold your order". "That order number doesn't exist" - you mean the one I sent a screen shot of from your website? "Since the Rx is good for a lifetime, and unless your insurance changes, it doesn't need to be verified each time" Admittedly my order isn't straightforward, but I do know I'm not the only one in my situation. There are smaller supply companies that I never hear complaints about, but so far I haven't found one that carries everything I need. I'll check the "Let Byram Healthcare know" box below, but I'd bet the farm that no one ever gets a response. (Date of experience is difficult to pinpoint since I've called twice, chatted three times, and emailed 3 times over the last few days.

This company is absolutely wortless!! Can't get ahold of anyone, then a back and forth! Bullsh!t of a company!! You shouldn't be in charge of anyone's care!! Then they shipped my order without helping apply for the hardship program! Now they say I have to pay to ship them back!! This company is the definition of incompetence!! Last but not least, you can't understand half of the people I talk to! If you can find anyone else to take care of your needs, do it!!

If I could give them a zero, I would! My insurance has not been billed properly and Byram Healthcare states that the claim was denied, but it was actually never submitted and I am being billed 100% of the amount.

They billed my first order to insurance successfully but then subsequent orders have had issues either with what was actually sent out, the billing process, or both.

I received a bill for my April 3rd order at the end of May and each month thereafter it's the same story. Each month when I call, their billing dept. "sends it back up to their insurance department to review" but nothing is ever done. Byram never follows-up -- I have to call them and there are never any answers or a resolution. How long does it take? It's been nearly 4 mos. since my order and it still has never been submitted to my insurance properly (or at all). At some point, my insurance is going to say, "tough luck, it wasn't submitted within the allotted time," and Byram will try and come back to me to collect.

Don't waste your time and money!! Go somewhere else that will actually take care of you, process your insurance claims properly the first and every time, and not just try and placate you each time you have to call for an update or to tell them to resubmit (or in my case just submit) the claim.

This company is the worst I have ever dealt with. You cannot speak to a person in the U.S. because all of the customer service is overseas! I ordered supplies on July 11, 2024 but because the computer says my 90 days from my last order is not up until July 26 the order will not be filled. My last sensor expires today! Good thing my insurance company doesn't require this of my heart medication or my cancer meds! I will find another company to deal with. I will spend my money with someone in the U.S. who gives a crap about my health!

while am booking breast pump through using my insurence it showing that copay 0 so i booked the pump after 15days i got invoice with 120$. while discussed with customer support no any correct response. try to avoid this service.

I've had to call in about 4 times and finally got connected to someone who could assist me after about 10 min. of being transferred from one person to another. I've also sent emails and tried to go the chat route with no success. My dr. sent a prescription for a walker to this company for me. In the future I'll ask my dr. to send prescriptions to another company. If I could give them no stars I would.

Ridiculous customer service. Sorry folks they are not located in the USA and cannot process the English language enough to communicate beyond placing orders and collecting the $$. They CAN NOT answer questions and they can't connect you with a "superbisor".
They will easily lie to you in order to upsell products. DO NOT USE THIS COMPANY if you have a choice

This company is the worst. They have clueless people working the phones and you ask for a supervisor there are none how convenient. Time to go to the BBB

While my standard for CGM suppliers has been set frustratingly low over many disappointing years of being a T1 diabetic, Bryam Healthcare stands miles above all of their competitors that I've had the misfortune of using. They are now the 4th provider I've used and it is such a relief to finally not be in constant stress about whether or not my next shipment will arrive without issue. Getting reminders about when I can renew and reordering through text is so refreshing after the abysmal so-called customer support fiascos I've had with their competitors. They may not be perfect, but they have improved my diabetes care immensely.

Their Customer service is terrible. They have hired the most dumb people in their Billing Department. We bought a Breast Pump for my wife from them in May 2023 which was covered through my insurance. These guys sent us an invoice somewhere in November of 2023. We tried to contact them in regards to the bill and asked them if they had talked to the insurance to which they said they were unable to get to the insurance. We verified the details and had a 3 way call between byram, our insurance team and us on 15th December 2023 where they found that Byram had messed up the "state name" on my insurance. They fixed and said on the call that they will send a bill to my insurance team. My insurance company never received a bill. So we called back on 3rd January 2024 and had a 3way call again between Byram, Our Insurance and us. Again, Byram had not sent any information to my insurance company but promised that they will send out the information to the insurance on the call. I have reference numbers for both the calls which I can add if someone wants to verify our claims. The problem is that without even contacting our insurance, byram sent this bill to IC system debt collection. We were shocked to receive this and are now paying for their negligence and inability to do their work. Byram does not value time. On 28th June 2024 we contacted Byram's billing department again and the customer representative Maria was unprofessional and kept on asking us the same stupid insurance details again. When I asked to verify the same, she just hung up the call because she could not understand why a customer would sound annoyed after facing mental harassment for more than 7 months. They are just a bunch of GREEDY PEOPLE who are after your money.

THEY HAVE PEOPLE WORKING FOR THEM WHO DON'T KNOW WHAT THEY ARE DOING, AN EXAMPLE IS I CALLED TODAY, AND THEY TRIED TO TELL ME THEY HAD NO PRESCRIPTIONS ON HAND FOR ME! WOW, I'VE BEEN GETTING SUPPLIES FROM THEM FOR 12-YEARS!! THE LAST TIME (FOR JUNE) I RECIEVED 3-NOTICES ABOUT THE BILL! I AM READY TO CHANGE COMPANIES AS SOON AS I CAN FIND A RELIABLE ONE.

They canceled my order on delivery day 2 months back. Now my next order is listed as made on/about July 26. Problem is today is July 2, and I am out. I did not future travel and did order late June.

I had an issue with the fact that I was unable to order and receive a specific brand of adhesive wipes (cavalon). My insurance company did a 3 way call to try to get me the wipes I required due to skin care issues. The representative that was on the call literally became aggressive and started swearing at both me and the insurance company representative. They refused to even try to help or listen to a solution. My insurance representative said we should end the call and she found me a different ostomy supply company named edgepark that has gone above and beyond to help me. I've been with edgepark for almost a year now.

Slow processing. Doctor has sent paperwork three times and they still claim they haven't received anything. Says it takes 48 hours to receive a fax. Maybe look in the trash for it.

Due to consistent problems and either incompetence or willful indifference I had to file a complaint with the NY Attorney General

Here is my complaint
To Whom It May Concern, I am writing this complaint in regards to a medical supply company headquartered in White Plains, NY, Byram Healthcare. I am a type 1 diabetic who manages my condition with an insulin pump and a continuous glucose monitor. I am a private pay out of pocket customer, as a result there is a continuing and ongoing issue. They regularly cancel orders of my necessary supplies to survive, due to no insurance information despite having notes in my file showing that I am private pay and that products can be shipped. This often means that I am without life sustaining supplies while they eventually confirm that yes, I am a private pay customer and my supplies can be shipped. This happens for both my continuous glucose monitors and insulin pump supplies. This results in me having to spend 45 dollars on overnight shipping for a product that they intentionally make take 2-3 days to process before finally shipping. This results in not having my needed supplies, forcing me to use what I have in a non approved manner to stretch their life, risking infection and secondary health risks. They have an indifference and due to either incompetence or willful disregard I am worried that it is only a matter of time before I end up dead. I would absolutely switch if there were other options but unfortunately there are none.

Update: After reaching out via chat I was given the same runaround. I pointed out how the shipping date always reverts to whatever calendar date on that particular day is.

Naturally because those agents are more than likely kept in the dark and designed to placate people.

As the question “is there anything else I can help you with today” was repeatedly asked I realized that because this agent was realizing I wasn’t going to be able to be pushed off the chat, when I asked for a supervisor the request was received very quickly.

Within a half hour I did receive a call from a supervisor, he let me yell at him and took it all in stride. After I yelled about the fact that they were going to kill me. He proceeded to not apologize but to state that he couldn’t begin to understand what I have repeatedly gone through and it should have never been allowed to go on for as long as it did.

He stated that there were so many things wrong internally with my account. Multiple addresses, saying my account needing insurance approval but also being a private pay customer.

He proceeded to quickly create a new account for me with all of the information and got my items shipped out overnight. He even offered to move my other prescription for my g7 to this account. I did decline as now that the g7 compatible with tslim is available at Walgreens and with a GoodRX coupon the price is half of theirs it made no sense.

As I write this, my supplies are currently on a truck headed my direction.

Overall Agent gets a d+, as they simply toed the company line and strategy.

Supervisor gets an A-, it would be an A+ given he worked for a company that didn’t contact to Byram.

Byram on a scale of A-Z gets a Z-. They didn’t even waive my overnight shipping.

I’m incredibly lucky I had a spare long acting pen that was unopened and good until December 2024.

WAITING 47 DAYS FOR SUPPLIES!!!!
Byram requires one must have 10 Days or Less supplies before one is allowed to order. March 24th I called in an order. Today is May8th. Still no supplies!
I have spent many HOURS on the phone with this abominable company. Their CSR's are not permitted to transfer customers to a Supervisor, in part, I believe, because they work remotely and don't have access to anyone above. Customers Beware!

I keep getting calls from this company saying that I requested supplies for diabetic care. I have told them more than once that I am not diabetic, I did not contact them and they need to delete any information that they have on me.