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Rated 1 out of 5 stars

Parcel hasn't arrived. DPD need to be contacted by Bypak. Bypak don't respond to email as its undeliverable, chat on site doesn't work, no response from contact us on site, no response from a clai... See more

Rated 5 out of 5 stars

Brilliant experience from beginning to end. Website is easy to use and customer service is brilliant with quick and efficient delivery! Boxes are super high quality and come in a good range of s... See more

Rated 4 out of 5 stars

The speed of the transaction was great and straightforwad and DPD was used to deliver items the next day. All good except a few minor items were missing from the order, warpping paper, pen and tape.

Company details

  1. Packaging Supply Store
  2. Packaging Store

Written by the company

Welcome to BYPAK, your sustainable packaging experts for premium moving home boxes. Moving home can be stressful. Which is why at BYPAK we do everything we can to help it go as smoothy as possible. At BYPAK we’ve been making premium moving boxes for nearly 40 years, and we put all that knowledge and experience into every one of our carboard boxes. It’s why we’ve created individual moving packs, so you have everything you need whatever the size of your move.


Contact info

3.8

Great

TrustScore 4 out of 5

28 reviews

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Rated 1 out of 5 stars

Parcel hasn't arrived. Poor communication.

Parcel hasn't arrived. DPD need to be contacted by Bypak.
Bypak don't respond to email as its undeliverable, chat on site doesn't work, no response from contact us on site, no response from a claim through paypal... you get the picture.
I can't recommend.
I'll sort out a box from somewhere else.
I'd just like my money back.

5 January 2025
Rated 1 out of 5 stars

You told me that my order was underway…

You told me that my order was underway but DPD are still waiting for the package. I sent an email asking when you thought the package would be delivered to the bypak info email. The only response I have had is this email asking what I thought of the process. Customer service needs to improve.

1 November 2024
Rated 1 out of 5 stars
BYPAK logo

Reply from BYPAK

Hello Clive,

Thank you for your email and we apologise that your order has not been delivered yet. We found late on Friday afternoon that DPD have been having issues getting to us to collect our shipments.

We have taken this up with them to investigate why they have not been collecting and will update you as soon as we possibly can with an update on your order. If you could email us on info@bypak.co.uk then we will assist you further and help to resolve this issue.

Once more, we apologise for this issue and any inconvenience this may have caused.

Kind Regards,

Dan
Team BYPAK
www.bypak.co.uk

Rated 1 out of 5 stars

We got a 2-3 bedroom delux pack

We got a 2-3 bedroom delux pack, it is only enough boxes for one room I would say, the boxes aren’t very good quality, they tear easily, I think it shouldn’t be advertised as a 2-3bedroom as it really isn’t enough boxes, we will have to order more but will not be using this company again as it was false advertising

18 February 2024

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