I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
Company replied
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
Company replied
Company details
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
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Rewards you for spending
Needed a bit of shopping in Wickes, where my byond card is taken. In 30 days I will get some money back on the card for the spend I made, so I can spend it again. :-)
It's a nice App, the top-ups are easy. There is a good variety of shops available.
It would be good to have the card available on one of the wallet stores, as I quite often go out without the card - but always have my phone with me.
15 July 2025
Unprompted review
Reply from bYond Card
Hello Miss Hannaford,
Thank you for taking the time to leave a review.
We are really pleased to hear that overall you are happy with your card and how it works.
We will be sure to pass along your feedback regrading digital wallets as we are always looking for ways to improve the service.
Kind regards
The bYond Team
Brilliant Reward Card
Brilliant Reward Card. I have had this reward card for six years and have earned so much cashback which I use to treat myself. I use it several times each month knowing I am being rewarded for spending on it.
15 July 2025
Unprompted review
Reply from bYond Card
Hello Jacqueline,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our card and the benefits it can bring.
Kind regards
The bYond Team
Great for everyday shopping
I regularly use my BYond card when I am shopping to see what cashback I can earn in retailers. From groceries and toiletries, to clothes and electricals, I can save on most things I need. It's easy to top up and check your balance and nice to see the savings pot build up.
15 July 2025
Unprompted review
Reply from bYond Card
Hello Victoria,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our card and the benefits it can bring.
Kind regards
The bYond Team
A good app but takes a while to see how…
A good app but takes a while to see how much cash back you have from a single transaction, However the app is very user friendly.
10 July 2025
Reply from bYond Card
Hello Jason,
Thank you for taking the time to leave a review.
We are pleased to hear you are getting on with the App, however we will be sure to pass along your feedback regarding viewing your transactions.
The App is constantly updated, so fingers crossed this maybe just a short lived issue for you.
Kind regards
The bYond Team
Great cashback but would like it to…
Great cashback but would like it to work on Google pay
8 July 2025
Reply from bYond Card
Hello PRS,
Thank you for taking the time to leave a review.
Unfortunately, as of the moment we do not support digital wallets, but will be sure to pass along your feedback regarding this. We are pleased to hear you are happy with your cashback.
Kind regards
The bYond Team
Good card but frequently gets declined…
Good card but frequently gets declined even though the shop accepts it because they haven’t updated their systems. Could have more retailers also. Cashback is average in most shops with a few offering a higher rate.
4 July 2025
Reply from bYond Card
Hello Louie,
Thank you for taking the time to leave a review and sorry to hear that the card has been declined a couple of times.
Every store has a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
We will always be on the look out to add more partner stores and do our best to offer a competitive cashback/discount rate.
Kind regards
The bYond Team
Very good and convenient product
Very good and convenient product. The app and the card itself is temperamental sometimes but overall happy with it.
4 July 2025
Reply from bYond Card
Hello Agata,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your card. We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Kind regards
The bYond Team
Card sometimes doesn’t work at…
Card sometimes doesn’t work at participating retailers. Limited number of retailers available. Only have as a work benefit.
1 July 2025
Reply from bYond Card
Hello Richard,
Thank you for taking the time to leave a review and sorry to hear that the card has been declined a couple of times.
Every store has a unique number referred to as the Merchant ID. Unfortunately, if we do not have this number provided to us by the retailer, our bYond card will not work as the retailer will come up on the system as unrecognised.
We will always do our best to make sure our systems are up to date, however it is the responsibility of the retailer to let us know their ID numbers.
If we do locate a retailer/store who we partner with where we are missing ID numbers, we do then speak directly with our partner to add these to our records. Very sorry for the inconvenience.
We will always be on the look out to add more partner stores and do our best to offer a competitive cashback/discount rate.
Kind regards
The bYond Team
Customer services is not great
Customer services is not great. They don't know what's going on when you ask a questions related to the card.
3 June 2025
Reply from bYond Card
Hello Joynal,
Thank you for taking the time to leave a review and we are very sorry to hear of the experience you have had.
We will makes sure to pass this feedback along to the team, as we are always looking for ways improve the service we offer. Should you still need help, please do feel free to contact us directly. We will be happy to help.
Kind regards
The bYond Team
Refund for Byond card
I recently acquired a Byond card and was charged a card processing fee. Upon receiving the card, I reviewed the list of accepted retailers and discovered that major stores, such as Tesco, were not included. As the card's limited acceptance made it impractical for my needs, I promptly cancelled it. To my surprise, my request for a refund of the card processing fee was denied. I consider this policy to be both wrong and unethical. I urge bYond card management to immediately refund the card processing fee.
Upon receiving my bYond card, a £5 charge was applied. Given that I have since canceled the card due to it not meeting my requirements, I request a refund of this charge.
I find the processing fee for my Byond Card to be unwarranted. I specifically called your contact center to clarify the nature of this fee and was assured it was refundable. This directly contradicts the undisclosed non-refundable policy. Since I have not used the Byond Card for any transactions whatsoever, I feel I've been treated unfairly and request a refund of the processing fee.
25 June 2025
Unprompted review
Reply from bYond Card
Hello Dharmendra,
Thank you for providing those extra details for us.
The initial fee that is paid is for access to the bYond program and unfortunately cannot be refunded, as access was granted to you. This cost also covers the processing, distribution and physical card that was sent.
We know this isn't the outcome you were looking for, but do feel free to contact the team directly who will be happy to talk this through with you for clarity.
Kind regards
The bYond Team.
I don’t like to carry cards around as I…
I don’t like to carry cards around as I use ApplePay however this card is not supported.
19 June 2025
Reply from bYond Card
Hello Rob,
Thank you for taking the time to leave a review.
As of this moment we do not support digital wallets, however we will be sure to pass this feedback along as we are always looking for ways to improve the service.
Kind regards
The bYond Team
The available retailers listing would…
The available retailers listing would be dramatically improved if it was available prior to signing in.
9 June 2025
Reply from bYond Card
Hello Michael,
Thank you for taking the time to leave a review.
We do have a retailer list on the website that can be view at any time. On the main page simply click the 'Where can I spend' tab to view our partners.
We hope that helps.
Kind regards
The bYond Team
Reply from bYond Card
Hello Francisco,
Thank you for taking the time to leave a review and sorry to hear you are having trouble with the App.
Please could you contact the customer care team to report your issues, so they can do some basic trouble shooting for you.
You can reach the team by email here: https://www.byondcard.co.uk/help/contactus or on the phone number: 0344 879 1064
Kind regards
The bYond Team
I havent got any experience yet because…
I havent got any experience yet because I havent received the card.
6 June 2025
Reply from bYond Card
Hello Ming,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your card, and do let us know should you have any questions.
Kind regards
The bYond Team
Easy to use the website
Easy to use the website and haven't had any issues with using this card
6 June 2025
Reply from bYond Card
Hello Samantha,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our card.
Kind regards
The bYond Team
No cash back received
Doesn’t really cover where I like to spend.
I have never received any cash back from my purchases; everything is pending - permanently.
Not going to use the card again, or put money on it to use.
Rubbish admin
10 May 2025
Reply from bYond Card
Hello Andy,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
When you use your bYond card at a participating location, as soon as the transaction has settled we will show you how much you've earned. This will be pending for the first 30 days, after which we will pay it to your account and store it in your Vault. From here, you choose when to add it to your card balance, so that you can put it towards your next purchase.
We will certainly pass forward your feedback regarding the time frame to the team.
Kind regards
The bYond Team
Needs Apple Pay
Would be a 5/5 if I could set it up so I could use it on my Apple Pay wallet so I don’t have to carry the card around with me like all my other cards
2 June 2025
Reply from bYond Card
Hello Mark,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our bYond Card.
Unfortunately, at the moment we do not support digital wallets, however we will certainly pass forward your feed back to the team as we are always looking for ways to improve.
Kind regards
The bYond Team
Reply from bYond Card
Hello Andy,
Thank you for taking the time to leave a review.
We are pleased to hear you find the card easy and are happy with the discounts.
Kind regards
The bYond Team
poor app and webapp design
The website cannot be visualized properly both with edge and chrome browsers. The app has a lot of design issues, as icons that appears below the phone controls (so hard to select).
2 June 2025
Reply from bYond Card
Hello Enrica,
Thank you for taking the time to leave a review and very sorry to hear you are having issues with the App.
If you could please contact customer services directly, they will be happy to trouble shoot. We are always improving the App so any feedback provided is more than welcome.
You can reach the customer care team by phone on 0344 879 1064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Wouldn’t bother
Wouldn’t bother. You cannot add the card to Apple Pay, can’t view the card details in the app, the authentication hardly works and the list of retailers is poor.
Seems like their software engineers are 10 years behind and can’t keep up…
1 June 2025
Unprompted review
Reply from bYond Card
Hello Matty,
Thank you for taking the time to leave a review.
At the moment we do not support digital wallets, however we will be sure to pass along your feed back to the team as we are always looking for ways to improve the service.
Kind regards
The bYond Team
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