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By Miles Reviews 

11,676
•
TrustScore 4.5 out of 5

4.6

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and flexible service, finding it beneficial for low-mileage drivers. Many highlight the exceptional customer service and helpful staff for their professional and friendly approach. Quick responses and efficient issue resolution are frequently mentioned, with people appreciating competitive pricing and the pay-per-mile system that helps save money. However, some customers noted concerns about pricing, finding the service expensive or experiencing unexpected increases. A few also felt communication was lacking when issues arose, particularly concerning refunds. Many reviewers expressed disappointment about the company ceasing to offer policies, regretting the value and service received.

What people talk about most

Service

Customers had positive experiences with service, often expressing high satisfaction with the professional... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, efficiency,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, responsiveness, and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the affordability and... See more

Response time

Customers consistently note positive experiences with response time, highlighting immediate and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more

Rated 5 out of 5 stars

Always prefer to speak to someone, rather than 'Chat' features. I'm less apprehensive now, chatting with Kelly to discuss renewal options was seamless, professional and quick, she deal with my enqui... See more

Rated 5 out of 5 stars

The person I spoke to was very helpful and is still doing so. Having problems getting into my account, my card I use to pay with was used y someone else so it was cancelled, hence my payment wasn't m... See more

Rated 5 out of 5 stars

Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... See more

Company details

  1. Insurance Agency

Written by the company

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(11,676)

450 reviews in the last 12 months

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Rated 5 out of 5 stars

Such a great idea!

Such a great idea to track exact mileage and pay for your insurance precisely, on that basis. I wish more car insurance companies would use/offer this model. By Miles also provide excellent customer service, they have been easy to deal with.

16 September 2025
Rated 4 out of 5 stars

By Miles was very good

By Miles was very good. Paying for only miles you drive.
Only Cons they were not able to renew policy after completeting 2year with them.
Other than that all positive.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Cheap and cheerful

Cheap and cheerful
Competitive prices and helpful staff who always answer the phone . Can’t say that about many companies now in my experience!

2 March 2026
Unprompted review

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