Loftie Reviews 

Can you imagine I made a typo on my email address while checkout ? The team immediately helped me not only to locate my order hut also correct the address ! Thank you so much

Very friendly and professional communication and willingness to solve a problem. Not always a given that one is willing to really help you out

The customer service is amazing. They answered my question almost within the hour despite me being oversees… the product is as expected I recommend 100%

Great assistance in getting the clock set up.
When the clock appeared faulty, it was replaced straight away.

half the features they advertise are paid subscription-only, they randomly stop running any alarm you have set up until you update the app, without giving you a warning the app is out-of-date, after the update they refuse to turn off my alarms whenever i try, and sometimes say there is no alarms when there is an alarm and sometimes say there are alarms when there is none. i bought an alarm clock to have a single, reliable way of ensuring i wake up, and peacefully at that, but none of this is peaceful or reliable.

As an update: this issue has only gotten worse. It has been weeks with still no fix and I have to triple check whenever I turn off an alarm, sometimes even going to the extent of permanently deleting the alarm completely and I still get woken up to it, or vice versa and it never goes off. This company should start putting their money into actually making a functioning alarm clock instead of just buying reviews.
And on that front, don't be fooled by the customer support responses you see on the TrustPilot reviews. I have emailed them probably at least 3 times since buying the product and while they have apologized for issues, they have never made any attempts to fix or remediate them. They don't actually try to resolve issues, and like another customer complained, they have SEVERAL unethical business practices that misrepresent their company that should not be legal in most places. If you're curious, out of just over 100 Trustpilot reviews at the time of writing this, 16 of them are 1 star. However, on their actual website, there are over 1,000 reviews, and yet almost the same amount of 1 star reviews. This is because they:
1) Deliberately take you to a different "feedback" page if you try to leave a negative review, so it doesn't get tracked publicly
2) If you manage to circumvent this by clicking the button to leave a positive review, once they see that its negative they will choose to omit sharing it on their website.
This is NOT speculation. I have tried MANY times to leave a single negative review on their site, and after many attempts to publish it, through their site, through contacting customer support, etc, it is clear they are intentionally and deliberately obfuscating reviewers from sharing their true opinions. And considering how many issues I've had with both their alarm clock and their customer support team, its obvious why they have to.

Issue was resolved very quickly and everyone I interacted with was kind.

I bought my Loftie over 3 years ago and just love it! I ran into a technological issue with a recent software update and the support team helped me correct the issue promptly. We were able to resolve the issue and my clock is back to functioning perfectly again.

I purchased a Loftie Clock in December of 2025 as a gift for my girlfriend. She was hesitant to try it out at first, but when she did, she had the best rest she had in a long while.
For a few months, she relied on it's soothing Brown Noise to drift deeply amidst a bustling household. However, one day there was an "!" next to her beloved Brown Noise and no sound would play. We tried everything from waiting 24 hours, restarting, waiting for an eventual update to fix the issue, draining the battery, and several other remedies.
We reached out to the incredible Loftie customer service team when everything we tried had failed. Carolina and Grace were so very professional throughout the process. Their instructions were clear, their demeanor polite, but even still the clock refused to go back to normal.
After 5 days of trying various solutions, a replacement clock was being prepped for shipment. Having purchased the original from Amazon and being beyond the return window, this was a most welcome surprise. We were even given the choice of selecting ANY of the numerous styles of clocks, free of charge.
About 10 days later, the replacement arrived, and all was right in the world with a peaceful Brown Noise escape whenever the need arises.
Thank you, Loftie Team, for making this right!

Superb customer service! Thank you so much, Grace and team!

I had a weird issue with my clock years after first purchasing it. The amount of personal trouble shooting I received from Loftie was top notch. I was surprised and really happy with it.

Great product (the clock)! So many features and possibilities. I had a few issues setting mine up but the tech support was responsive and very helpful in offering suggestions and clear instructions on how to make it work. Definitely recommend!

I have Loftie clocks in several homes. I love them. I came to ski and my clock was weirdly 5 1/2 hours off! Grace at Loftie was endlessly patient. It took lots of different efforts, but we finally got it done. I really appreciate the help she gave me. I love my Loftie clock.

Their customer service has been great! I reached out to them because my tracking link hasn‘t been working and they went above and beyond to make sure I‘d be able to track my order.

Very friendly, responsive and helpful. Kept trying to solve my case. Appreciated Nikki as my support agent.

Loftie is extremely helpful and responsive with any issues you may have. This is the second time I had technical issues that were resolved. They go above and beyond!

I realized that the Loftie clock was not right for my wife and me. Customer service at the company was top-notch as they guided us through the return process. They offered advice and understanding, and made the process simple. Hats off to them, even when they're handling a return!

Enjoying the backlights the sleeping music inbuilt and also the design of the clock!

Wasn’t in love with the product, but the customer service was top notch! Thank you Joymaeh!

I came for the great product but I’m staying because of the exceptional customer service. Top notch!

I love this alarm clock and not having my phone in the bedroom so much. The customer service is also out of the ordinary. Highly recommended.