Bylls Reviews 

10
TrustScore 4.5 out of 5

4.4

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Company details

  1. Money & Insurance

Information provided by various external sources

Bylls is a Bitcoin payments and exchange application which allows Canadian users to instantly convert Bitcoins to Canadian dollars. Bylls automatically settles the Canadian dollar payment to whichever recipient you specify! Select from our list of 8000 payees or create your own personal payee using the recipient's banking details.


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4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

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4.4

All reviews

(10)

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Rated 5 out of 5 stars

I always use Bylls to pay my credit…

I always use Bylls to pay my credit card and bills with crypto and the payment is really fast ! Something i wish for is bylls can Allowed payment during weekend or have a Bylls Crypto visa prepaid card i want it now if its available so i can use my crypto during weekend to pay bills instantly ! Like during the week monday-friday it work at 100% and fast thanks a lot ! Francis Pouliot is a Genius !!

21 June 2023
Unprompted review
Rated 1 out of 5 stars

Useless Lost my transfer!

Useless Lost my transfer!

I tried a test transfer of $12 to a Canadian bank account.

They used the wrong bank account number and sent a non sensible explanation.

Good idea but scammy execution.

13 July 2019
Unprompted review
Rated 1 out of 5 stars

More than 2 weeks now and still waiting...

More than 2 weeks now and my transactions is still frozen in my Bylls account without any news from the customer service!

I made 3 transaction on may 9 and one transaction on may 11 and all four transactions is at the step ( payment received ). I write several messages to the customer service but I never receive any news from them. I see the word ( seen ) on my message so the customer service read my message but dosn't reply me.

I use Bylls since january and it is the first time i have this issue. All my other transactions (53) was fine and work perfectly without any delay so i don't understand what happening this time.

i will review this comment and change my star quote when my money will be processed and when i will receive explanation about this issue.

Bylls, you have to improve your customer service, i know you probably have a lot of new user but you have to find the way to keep a good customer service for your old customer.

Edit: I receive email from Leila today may 24, she say the issue will be fixed soon. I keep you in touch about that but at this time, all my transactions is still at "payment received" mode.

23 May 2018
Unprompted review
Rated 1 out of 5 stars

over a month and still dont have my money

ive used the service for a total of 5 transactions 2 of them have had problems with one still unresalved i had send 100$ to my personal bank account on the 27th of april almost a full month ago and still have not receaved it first of all with no expanation was told by my bank that they were would not be accepting payment from the service thats my banks policy maybe not there fault so then waiting for a refund of some sort they first had to send a trace to find out what happend with no responce than they had to send a request for a refund that i have been informed on friday 21 days from the orginal payment that could be another week with a 10 fee to make the request so not only is it going to be a month i will have to pay 10 percent in order to get the refund. will update when i do receace the payment
As for the servie they have always responded promtly to my mesages and keept me informed of the time frame of the process dose not chance the face that its been a month and im still out my money

my other order was not as bad after 10 days i had made an inquire about it to be informed that there was a teckinal isue and it was not processed and i did receave my payment 4 days after that

22 May 2018
Unprompted review
Rated 3 out of 5 stars

Will I ever get paid?

They promise payment in 2 days. It has now been a week and no payment or communication.
Edit: Got Paid, I guess they were overwhelmed.

1 February 2018
Unprompted review
Bylls logo

Reply from Bylls

I'm sorry to hear this. Please send your order number to leila@bylls.com and we'll have a look at this issue.

Rated 1 out of 5 stars

Scam avoid at all costs.

Scam avoid at all costs.

On Nov 12 2017 I told them I had put wrong account number for bank account. They said it will take 3 weeks to process the trace payment. Since then no reply from them. Now it's January 8, 2018 still haven't received the money.

8 January 2018
Unprompted review
Bylls logo

Reply from Bylls

Hello,

We have never been accused of scamming anyone and in fact we've been operating since 2013.

Perhaps you had a bad experience with customer support? Would you like to give more details so we can address your comments?

Kind regards,

Francis Pouliot

CEO of Bylls

Rated 1 out of 5 stars

Say goodbye to your money!

Say goodbye to your money!
Been over a week since i foolishly sent them my money.. with their site promising payment in 2 business days.. after a week passed they then changed their page to say 4 business days.. my payments still say "payment received". and they have ignored several attempts to contact them for support on their site and their twitter.. yet francis has time to post stupid crap on twitter every day.

5 December 2017
Unprompted review
Bylls logo

Reply from Bylls

Hello,

[EDIT: I have confirmed with customer support staff that your payments have been sent and that you had refused to give us your full name and had provided a fake name. Please not that providing fake names can significantly delay the payments]

We are very sorry you had delays in your payment and in the customer support system.

Please understand that we are now adding more users per day than we had for the first two years of operation.

All payments are scheduled to be processed, we are on the same schedule as the banks.

Also please note in the "payment schedule" page of our website that our payments normally take two business days, which does not include weekends and holidays.

Since this review was posted a long time ago, I'm assuming that you have received the payment and all went well. We still are unaware of any payments that weren't ultimately sent.

If you received your payment and would like to update this review it would be much appreciated.

Francis Pouliot

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