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4.3
11 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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recently purchased the lola stripe track pants and spears stripe jacket in navy and yellow - i absolutely love it, definitely my new favorite set! the sizing is very true, great quality and the set is very comfy and chic 🩵🩵
I purchased a jacket in-store, but unfortunately it didn’t fit. When I returned, the team were incredibly helpful—they ordered the correct size for me and had it sent directly to my home for an easy exchange. I’m so happy with my new jacket! Big thank you to the lovely staff who helped me, you made the whole experience seamless.
Really easy to talk to and super helpful
Excellent customer service and incredible quality pieces!! I recently was gifted an item from bye bambi, and when i received it, the sizing was not quite right on me. Even though it had passed the 7 day return period, they were more than happy to help me given the situation. Super fast responses and extremely helpful!! I’m so grateful <3!! Absolutely love the brand and will continue to support!! thankyou Bye Bambi team!! <33!!
Reply from Bye Bambi
Hi Charlotte,
Thank you so much for your wonderful review! We’re thrilled to hear you loved our pieces and that we could help with the sizing issue. It means so much to us to know you had a positive experience.
We can’t wait to welcome you back soon!
Kindest,
Bye Bambi Team
I had the best experience with Rose. They were so quick to reply to me and arrange a replacement (which I wasn't expecting) I was thinking I might have to send it back and it would get fixed then get it back again. Its the sickest cap and I was so excited when it arrived, I wore it straight away but one of the studs fell off so I emailed By Bambi straight away and Rose replied within the hour. I have bought a few things from Bye Bambi and the quality is outstanding and they always arrive within a few days. Thanks again Bye Bambi and Rose. I will always been back :)
Reply from Bye Bambi
Hi Jess,
Thank you so much for this amazing review! We’re absolutely thrilled to hear about your experience.
We’re so glad we could sort the replacement quickly and that you’re loving the cap. Your continued support truly means the world to us, and we can’t wait to have you back at Bye Bambi again soon!
Kindest,
Bye Bambi Team
I couldn't have received better Customer Service from Rose . She was a delight to deal with. Was so responsive and prompt and bent over backwards to resolve our matter. Thank you Rose! We'll be back
Reply from Bye Bambi
Hi Lucy,
Thank you so much for your lovely feedback!
We’re incredibly grateful for your kind words and so pleased to hear that you had such a positive experience. It was an absolute pleasure assisting you, and I truly appreciate you taking the time to share your thoughts.
Your support means so much to us, and we can’t wait to welcome you back at Bye Bambi again soon.
Kindest,
Bye Bambi Team
Lovely customer service from Rose & the team, love my blair suit shorts and will keep hunting for the matching pink shirt 💘 great pieces, so happy with my purchase and will continue to support x
Reply from Bye Bambi
Hi Zoe,
Thank you so much for your gorgeous feedback! We’re thrilled to hear you had a great experience with our team, and that you’re loving your Blair Suit Short!
Your continued support truly means the world to us! We can’t wait to welcome you back at Bye Bambi again soon.
Kindest,
Bye Bambi Team
Super lovely customer support team 🫶 fast responses when I organised an exchange and great quality clothes!!
Reply from Bye Bambi
Hi Kiara,
Thank you so much for your lovely review! We’re so happy to hear that our team could help make your exchange quick and easy, and that you’re enjoying the quality of your clothes.
Hearing feedback like yours truly brightens our day, and we can’t wait to have you back at Bye Bambi soon!
Kindest,
Bye Bambi Team
Customer service was excellent - my exchange was dealt with swiftly and the team were so lovely, ensuring my dress arrived in time for my birthday 💝
Reply from Bye Bambi
Hi Sophie,
Thank you so much for sharing your feedback with us. We’re absolutely thrilled to hear that your exchange was handled swiftly and that your dress arrived in time for your birthday!
It means a lot to us to know we could make your special day even more memorable, and we look forward to welcoming you back to Bye Bambi soon!
Kindest,
Bye Bambi Team
Extremely disappointing experience. I ordered a dress nearly three months before my birthday, and it arrived weeks after the date had passed — damaged, with torn fabric and cheap boning. For the price this brand charges, the quality is shockingly poor.
This wasn’t my first issue either. The jeans I previously ordered in size Small were so oversized they felt several sizes too big, while the dress in the same size is almost impossible to put on properly. The brand’s sizing and quality control are all over the place.
Customer service offered me $15 in store credit for a months-long delay, which feels like a joke given that nothing on their site is even remotely close to that price. After waiting for months and receiving a defective product, I expected accountability, not a token gesture.
I wanted to support this brand, but the inconsistency, delays, and lack of meaningful customer care make it impossible for me to recommend them.
Reply from Bye Bambi
Hi Andreea,
Thank you for sharing your feedback with us. I am truly sorry for the disappointment and frustration caused by your recent experiences with Bye Bambi. We completely understand how upsetting it must have been to receive a damaged dress after waiting so long, and we sincerely apologise for the issues you’ve faced with sizing and quality.
We’d really like to make this right for you. Please check your email inbox, as we’ve already sent a response with next steps to help resolve this matter.
Your support means a lot to us, and we hope to restore your confidence in our brand.
Kindest,
Bye Bambi Team
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