bycheri.de 

I placed an order with bycheri.de (order #BC104844) and unfortunately had a very disappointing experience.

One sweater arrived defective, or at least showed a clear flaw after the first wash (the seam at the collar came apart). A second item was refused upon delivery due to a significant delay and was therefore never accepted.

Despite multiple attempts to resolve the issue, I have only been offered a partial refund of 20–35% for weeks. A full refund is only offered if I return the item to China at my own expense, which is completely disproportionate to the value of the goods.

My legal rights (defective product and non-delivery) are being ignored, and I continue to receive only standard, repetitive responses.

I therefore cannot recommend ordering from this shop. In case of any issues, the return and refund process is extremely difficult and not customer-friendly.

I ordered from Bycheri (order #BC89046) and received a product that did not match my expectations. When I contacted customer service, they only offered me a 25% refund, later increased to 35%, unless I sent the item back to China at my own cost.

The company refused to tell me the actual return shipping price and simply told me to “check my local post office.” I tried several times to find a fair solution, even suggesting a 50% refund while keeping the item, but they ignored my requests.

Their communication was slow, repetitive, and unhelpful. Klarna paused my payment multiple times and even reported the merchant, but in the end said the case was closed because the seller wouldn’t cooperate.

This company clearly does not respect EU consumer rights or basic customer service standards. I strongly advise others to avoid ordering from Bycheri/Ecomjets, as returns and refunds are made intentionally complicated and costly.

Buyer from Germany

Product received after a couple of weeks. Decent quality. Not sure it is safe to use it on the door but I will use it on a more stable structure.

The worst, they take your money they send you a fake tracking number and the customer service does not exist, they put a fake phone with automatic mail voice, and they never reply to your request
I have purchased an item
The fake tracking number shows that it was delivred to a parcel station, i contacted DHL they informed me that they have not this tracking number and probably the article was not sent at all
They are scamer, theifs

Do not order any thing from that dealer
Please report the dealer to escalate for legal competent to open an investigation
We can not let them keep steeling money from people

I had to pay the custom fee before getting the order. If I don't pay the custom fee than it is even would be send back to be destroyed and no return of money because it would not follow there refund policies. And if you pay the fee it will not be given back from the company.
They have to clearly mark in order process that it will chip from China and a custom fee can be charged that is not refundable.
Really not a trustworthy behaviour.

The website is doing scam, first of all they hide that the product need to be returned to china and customer has to pay for it, I paid 80 euros but i cannot return because the return cost is 41 euros which is half of what i paid. Also, they are scamming on their website by showing that they have 4.9 ratings on the TrustPilot, however they only have 1.9. even the TrustPilot has banned them. Never ever buy from this website.

Their is nothing about this product for training your stomach its just a high pants underwear it's a waste of money 💰

The earpods were easy to order from ByCheri and the delivery was following within some minutes. Very nice and just-in-time for Christmas. Well done.

I ordered Stickify. I loved it! Compared to niimbot's B21, the Stickify graphics are much better, there is no comparison. I loved the purchase!

I ordered AquaSeal, and it's a lifesaver. It's durable, easy to use, and highly effective. Plus, it arrived as early as I expected!