CHAMA Reviews 

74
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning dress designs, noting that the garments feature incredible craftsmanship, rich colors, and remarkably high-quality materials that exceed expectations. Shoppers also deeply appreciate the remarkably prompt shipping services and the extremely helpful customer support team that guides them through every step. Some reviewers were not happy with specific details, mentioning occasional issues like incorrect fits, sizing challenges, or excessive padding in certain areas. Nonetheless, consumers generally feel confident ordering custom outfits because the team quickly resolves problems and maintains supportive communication throughout the entire process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful designs and... See more

Quality

Clients share positive opinions on quality, consistently highlighting impressive craftsmanship and garments... See more

Customer service

People report positive experiences with customer service, noting that the team is remarkably kind, prompt,... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that orders arrive much... See more

Service

Consumers find service to be exceptionally positive and praise the great communication and amazing quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot thank Chama enough for the stunning dress they created for my birthday. The quality and attention to detail were beyond my expectations. From the fabric to the fit, everything was flawless... See more

Company replied

Rated 5 out of 5 stars

Beautiful high quality dress! It shipped so fast I thought it was a scam lol. Highly recommend, will 100% be looking forward to their future collections. I was nervous about the sizing, because I have... See more

Rated 5 out of 5 stars

If I could give 100 stars, I would! Everything about this dress — from the quality to the fit — exceeded my expectations. Communication was amazing, and shipping was incredibly fast. Such a breath of... See more

Company replied

Rated 5 out of 5 stars

I ordered this dress for my birthday on December 10 and made sure to order early to avoid any delays. To my surprise, it arrived in just 3–4 days! The shipping was incredibly fast, and customer servi... See more

Company replied


Company details

Written by the company

CHAMA is a London-based online boutique offering high-end, elegant dresses for women who value quality, sophistication, and individuality. What makes us truly unique is our exclusive connection to Kosovo — we handpick every design directly from talented creators in the region, bringing you timeless pieces you won’t find anywhere else. At CHAMA, we believe luxury should feel personal. That’s why we combine exceptional craftsmanship with a seamless shopping experience, from curated collections to fast, reliable delivery across the UK and internationally. With transparent pricing and no hidden fees at checkout, our goal is simple: to help you look and feel your best — effortlessly. Discover fashion that tells a story — only at CHAMA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(74)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The dress is just like the pictures and…

The dress is just like the pictures and beautifully krafted!

5 July 2025
Unprompted review
CHAMA logo

Reply from CHAMA

We truly appreciate the kind words, Jennifer! 😊 We’re so glad you loved the dress — can’t wait to create something even more special for you next time! 👗

Rated 4 out of 5 stars

Amazing & friendly so helpfully &…

Amazing & friendly so helpfully & replied to all my ideas & thoughts & send videos & photos designs & colour material & making of the dress turn out great I am super pleased with my dress & chama dressmaker & designer is gift with there hands created a beautiful dress which is made with great detail to the dress & gloves match exactly I would high recommend my friends & family to go with buying off chama. very quick & so fast at making outfit or dress & received in advance time so good delivery also . Amazing service & business.

11 July 2025
Unprompted review
CHAMA logo

Reply from CHAMA

Really appreciate the kind words! We’re so happy you loved everything — can’t wait to create something even better for you next time! ✨👗

Rated 5 out of 5 stars

Incredible Work 🌟🌟🌟🌟🌟

5 stars are not enough for that masterpiece dress that Chama made for me . Veryyy talented and incredible work from her🩷🩷 She is so sweet and hardworker 🌟🌟🌟🌟🌟

10 July 2025
Unprompted review
CHAMA logo

Reply from CHAMA

Thanks a lot for your kind words! 💖 We’re so happy you loved the dress — it means a lot to us. Can’t wait to create something beautiful for you again! ✨🧵

Rated 5 out of 5 stars

The dress was exactly as pictured

The dress was exactly as pictured ! So beautifully made and shipping was accurate as well . As well as i contacted them to make sure my dress came on time and they replied fast and prompt also followed up to make sure i liked it. I got so many compliments these dresses are not seen everyday ! It was worth every $$ spent

27 June 2025
Unprompted review
CHAMA logo

Reply from CHAMA

Thank you so much for the love! 💕 We're so happy you were pleased with the design and all the details. Can’t wait to make something special for you again! 👗✨

Rated 5 out of 5 stars

Absolutely love my dress

Before placing my order, I contacted customer service to inquire about making a few alterations to the design I was interested in. They were very prompt, polite, and helpful. The transaction was smooth, and I received my dress on time. I absolutely love it and will definitely be ordering again. Highly recommend

16 June 2025
Unprompted review
CHAMA logo

Reply from CHAMA

We truly appreciate your kind words!😊 We are glad to hear your experience with us and we will always try our best to make your experience even better!

Rated 5 out of 5 stars

The piece is exquisite

The piece is exquisite, and I am impressed by the speed of completion, the beauty of the design, and the precision of the details. Well done!

15 June 2025
Unprompted review
CHAMA logo

Reply from CHAMA

Thank you very much for your lovely feedback!😊 We are glad that you liked your dress!

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