BVALI Reviews 

50
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into acco... See more

Company replied

Rated 1 out of 5 stars

both my purchases were canceled for "high risk of fraud" for trying to order my long distance partner a gift to his door. ive never experienced this outside of bvali, very disappointing.

Rated 5 out of 5 stars

Great experience overall for a seemingly new brand. Explained exactly when i would get my order during the husy Christmas period and didn't promise anything that wasn't possible. Great quality too for... See more

Rated 5 out of 5 stars

I came across this brand on Instagram and their unique style of the Reflective Tracksuit caught my attention straight away. I spoke to the staff in the direct messages as I was having trouble finding... See more

Company details

  1. Clothing Store

Written by the company

[We create the trends]


Contact info

3.3

Average

TrustScore 3.5 out of 5

50 reviews

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1-star

No recent history of asking for reviews

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3.3

All reviews

(50)

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Rated 1 out of 5 stars

Order hasn’t arrived

parcel hasn’t arrived and tracking reveals nothing about where parcel is. They don’t answer their emails, really disappointed about this company and its first time I’ve used them. Never again!!!

30 November 2022
BVALI logo

Reply from BVALI

Hi KazzaP,

I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.

Rated 1 out of 5 stars

Poor customer care

Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into account it was the weekend but I have still not received my item. I will be requesting a charge back from my bank I’m gutted I didn’t review this website before I ordered due to their lack of customer care.

27 November 2022
BVALI logo

Reply from BVALI

Hi Shelley,

I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.

Rated 1 out of 5 stars

Bad services

Bad services did not want a e card from you a return is a return you have no returns address on your webisite northing

26 August 2022
BVALI logo

Reply from BVALI

Hi Dee008,

Please refer to our returns policy which states that all returns will be refunded to a e-gift card.

Rated 2 out of 5 stars

When I contacted the support service…

When I contacted the support service about getting an exchange or last resort a refund for the clothing I got, the vibe I was giving was like they don’t want me to return it and the customer service wasn’t that great. And also my parcel didn’t come with no paperwork at all which is pretty unusual if I’m honest

11 May 2022
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Reply from BVALI

Hi Carlton,

The item you requested for was out of stock, we suggested you may return the item to us and we can process a refund in line with our returns policy.

We are more than happy to process your return, please let us know how you would like us to proceed.

Rated 5 out of 5 stars

Excellent service!

I had ordered especially for my son.
He was very pleased with delivery. I am ery pleased with the service and quality of the items I ordered. Prompt delivery. I fully recommend.

22 March 2022
Rated 2 out of 5 stars

Poor customer satisfaction

I purchased a pair of jogging bottoms from this company and tried to exchange them for a different size as they were too big. The item took over a week to arrive which could have been due to slow postal service which is totally understandable (covid etc). After returning them the following working day, I received a reply saying my refund would not be accepted as the item was damaged. I tried the item on for just 1 minute before realising it was too big for me. Would highly recommend not purchasing from this retailer as there is a chance your return may not be fulfilled if the item is not what you expect. I have given a 2 as the item actually looked nice and I did want to keep it but a size that fit me properly.

31 January 2022
Unprompted review
BVALI logo

Reply from BVALI

Hi Aamir,

Please refer to our returns policy which states that all returns must be returned in the original condition they were sent out in.

Unfortunately on this occasion the return requirements was not met.

Rated 1 out of 5 stars

I ordered a large but I was sent a…

I ordered a large but I was sent a medium. And it can’t fit me

8 January 2022
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Reply from BVALI

Hi Abdiwahid,

I have checked your order and can see you have ordered a medium and the correct size was sent to you.

If the item does not fit, I have requested for one of our customer service team members to email you to advise you on how to return.

Rated 1 out of 5 stars

Really I wanna return it really is size…

Really I wanna return it really is size s but different

2 January 2022
BVALI logo

Reply from BVALI

Hi Adel,

I am sorry to hear you are not happy with the sizing of your purchase.

One of our customer service team members will email you to advise you on how to return.

Rated 5 out of 5 stars

Worth the wait!

I ordered just before Christmas and received my order yesterday. Took a few extra days to arrive which I think was due to the Christmas bank holidays. Definitely worth the wait thought!

30 December 2021
Unprompted review

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