BuyWinesOnline.com Reviews 

157
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent customer service, highlighting helpful, friendly staff and prompt assistance. Many people appreciate the fair, competitive pricing and wide product selection. Reviewers often note the efficient, timely delivery of their orders, arriving in good condition. However, some customers experienced delivery problems, such as delays, lost packages, or products arriving warm due to insufficient temperature control. A few people also reported unhelpful customer service, including being charged for undelivered items or encountering rude representatives, and mentioned receiving incorrect products or issues with quality.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the fantastic,... See more

Product

People report ambiguous experiences with product, with some customers consistently satisfied with their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing prompt and... See more

Order

Consumers find order experiences to be ambiguous, with many expressing dissatisfaction due to issues like... See more

Price

Reviewers highlight positive aspects of price, with many praising the unbeatable, good, and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more

Rated 5 out of 5 stars

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more

Rated 5 out of 5 stars

FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more

Rated 5 out of 5 stars

I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good peopl... See more


Company details

  1. Wine Store

Written by the company

BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.


Contact info

4.1

Great

TrustScore 4 out of 5

157 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(157)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your professional

Your professional, efficient and quick responses to my emails regarding my delivery issues really impressed me.

20 May 2025
Rated 5 out of 5 stars

Great wine, reasonable price, helpful staff.

We're fans of an unusual cabernet and were not only able to secure a case at a very reasonable price, but the staff further assisted by helping us designate a local store for delivery site, avoiding the risk of no adult being home on delivery. Great wine, reasonable price, helpful staff.

15 May 2025
Rated 3 out of 5 stars

Hello

Hello. The service and delivery were great. The only problem I have is the wine I ordered was advertised as Apothic White Winemakers Blend, and what I received is Apothic White Original Blend.

7 May 2025
Rated 5 out of 5 stars

Dependable delivery.

Very dependable experience. My purchase arrived promptly. I cannot remain on your solicitation list however, as my Email was inundated with ads, sometimes multiple times daily.

18 April 2025
Rated 5 out of 5 stars

Responsive!

Great webite. Found i what i was looking for, made my selection and hit send. Only then did i realize that my phone’s autofill submitted the wrong address. I alerted the company by email and sure enough a very thoughtful Kristina had corrected and confirmed my order. Great customer service!

21 April 2025

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