First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more
FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more
I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good peopl... See more
Company details
Written by the company
BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.
Contact info
United States
- james@buywinesonline.com
- buywinesonline.com
4.1
Great
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I forgot to submit a gift message but…
I forgot to submit a gift message but contacted the company and they were able to add a gift message to my order and ship out. Superior customer service!
28 November 2025
These wines are delightfully delicious!!
14 November 2025
When I emailed your company I received…
When I emailed your company I received info back quickly
12 November 2025
Very good experience
Very good experience ! I used the wrong delivery address and Kristina took care of my problem . Thanks
27 October 2025
Great pricing and most service!
Great pricing and most important customer service.
Kristina was a big help, let me know my delivery details and answered all questions in a timely fashion.
Really appreciated the service!
23 October 2025
One Of The Best Online Retailers Around...
Excellent & highly versatile selection, very fair & competitive pricing, super-friendly staff (especially Haley), super-fast shipping, and a great business to deal with for your fine wine needs (at all price-points). Nick is also very helpful, courteous & accommodating. Highly recommended. A+ and 5-star business. Check them out...
15 October 2025
Unprompted review
Loved buying wine from this store
Loved buying wine from this store. Top notch customer service before and after the sale.
14 October 2025
Easy to do business with
Easy to order. Orders always on-time and as requested. Customer Service is responsive and flexible.
29 September 2025
Lupe from customer service made my…
Lupe from customer service made my experience good. My original shipment is somewhere lost in the universe and she was very helpful in getting it to be resent.
29 September 2025
Best Customer service.
I made a mistake on the order and when I requested a change, Lupe was able to help. I was so thankful for his assistance.
26 September 2025
I received everything I needed..thank…
I received everything I needed..thank you for the prompt order.
24 September 2025
Perfect delivery
Perfect delivery! I forgot to add a note and they did it for me ! My friend love the wine. Thank you
5 September 2025
On-sale variety packs were almost all…
On-sale variety packs were almost all the same poor quality bottles. Probably just trying to move old inventory.
19 September 2025
Unprompted review
Immediate attention.
I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good people
16 September 2025
Great experience
Great experience! I initially put down the incorrect address. It was immediately corrected through an email and confirmed. Great customer service.
8 September 2025
Your timely response to my inquiries…
Your timely response to my inquiries and concerns, the offer of ice pack if desired, reasonable prices in this time, availability of the certain wine I was seeking,
2 September 2025
Easy to order
Easy to order.
When the delivery address was wrong, I messaged the staff, and it was corrected immediately.
29 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.