I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
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See what reviewers are saying
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
Company details
Written by the company
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
Contact info
54 Broadway, PE1 1SB, Peterborough, United Kingdom
- 01733 555555
- team@buyv2cigs.co.uk
- buyv2cigs.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from V2 Cigs UK
Thank you Anita for your review its good to you you are happy with the product and service provided.
Quality product and quality service
Been buying from V2 for a while now. Trust them and their claims about the eliquid which I believe is one of the purest.
Very quick to process orders and customer service is excellent.
Can be rather expensive but you get what you pay for, this is the only place I buy my eliquid from and can recommend them based on my own experience with V2.
4 April 2024
Reply from V2 Cigs UK
Thank you for taking the time to write your review. We are delighted you are happy with the product(s) and customer service.
Reply from V2 Cigs UK
Thank you Robert for your review. We glad you are happy with the service we provide.
Still awaiting my delivery
Still awaiting my delivery, not heard back from customer service. I won't be using this company again.
3 April 2024
Reply from V2 Cigs UK
Thanks for your review Jane. I am sorry you have not received your order. There was a problem with one of the product on the order and we have tried to contact you as we do with any customer. Customer service will try to contact you again to resolve the issue.
Reply from V2 Cigs UK
Thank you for your review. We are glad you are happy with the service provided.
Reply from V2 Cigs UK
Thank you for your review. We are glad you are happy with the service provided.
Reply from V2 Cigs UK
Thank you Rita for your review. Its good to know your order arrived quickly and you are happy with the product.
Great product delivered very promptly
28 March 2024
Reply from V2 Cigs UK
Thanks for your review. Your comments are appreciated.
Poor quality products
Delivered on time
But vsai tips are forever getting broken and thus a complete waste of money.
Once ive found an alternative company, which cant come soon enough, i will give them my business.
15 March 2024
Reply from V2 Cigs UK
Thank you Joanne for your review. We are sorry to hear you have had some problems with the product. Customer service will contact you to discuss the issues you have had.
Excellent customer service- every time.
18 March 2024
Reply from V2 Cigs UK
Thank you Ethan for taking the time to write your review. We are delighted you are happy with the service we provide.
An excellent service
Very fast delivery time. I had a problem with a product a little while ago and it was swiftly and satisfactorily resolved. A very efficient and friendly service. The products I use are very good.
14 March 2024
Reply from V2 Cigs UK
Thank you Anna for taking the time to write your review. Its good to know you are happy with the products and service provided.
Reply from V2 Cigs UK
Thank you David for your comment. Glad you are happy with the product.
Well worth the money …
Super fast delivery once again ,great price ,great flavours would recommend
1 March 2024
Unprompted review
Reply from V2 Cigs UK
Thank you Susan we are delighted you re happy with the product and service we provided.
Arrived quickly as usual…always use V2…
Arrived quickly as usual…always use V2 as there products never fail…great liquids with plenty of choices.P.
27 February 2024
Reply from V2 Cigs UK
Thank you Patricia for your review we are delighted that you are happy with the products and delivery service.
Liquid good but tank broke quickly
Unfortunately the tank for the liquid started leaking after a couple of refills. I had to buy new tanks. If they break as easy I will change the vap. However the liquid is good.
I got a quick response from customer service and they apologised and will sent me a replacement tank.
Thank you, very much appreciated.
28 February 2024
Reply from V2 Cigs UK
Thank you for your review. We are sorry to hear that you had an problem with the product. We have a customer service department where customers can report any issues they have with the product. We are always happy to help. We will contact you to resolve the problem.
I've lost count of the number of times…
I've lost count of the number of times I have complained about the poor quality of these blank cartridges. They either leak, or come apart when you screw them on to the battery. I can't complain about the customer service because they have been very good at sending replacements. However, something needs to be done to sort out this quality control problem. They are not cheap, but frankly they are definitely not value for money. very very disappointed. Time to change to a different vape
1 March 2024
Reply from V2 Cigs UK
We are very sorry to hear about your experience with the product. We take all feedbacks seriously and would like to take the opportunity to rectify the issues you have had. We will contact you directly to discuss and find a solution to the problems you have had with the product..
Reply from V2 Cigs UK
Thank you Sonia for taking the time to write your review. Your comments are very much appreciated.
Reply from V2 Cigs UK
Thank you Debbie for your review. Its good to know you are happy with your order.
Paid for next day delivery and three…
Paid for next day delivery and three days later it’s still not delivered. Very poor!
6 March 2024
Reply from V2 Cigs UK
Thank you Ian for your review. We were sorry you did not receive your parcel. Customers Service has been in touch to resolve the problem.
Reply from V2 Cigs UK
Thank you Christina for taking the time to write your review. We are glad you are happy with the products and service we provided.
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