V2 Cigs UK Reviews 

1,553
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more

Company replied

Rated 5 out of 5 stars

Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!

Company replied

Rated 5 out of 5 stars

Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more

Company replied

Rated 5 out of 5 stars

I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more

Company replied

Company details

  1. Electronic Cigarette Store
  2. also in
  3. e-Commerce Service

Written by the company

V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,553)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a good service

Always a good service. Good products sent promptly and well packaged.

29 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review Yvonne you comments are very much appreciated.

Rated 1 out of 5 stars

Poor quality batteries and broken cartridges

V2 cig batteries last for 2 - 4 months which is for 20 GBP. Upon claiming for replacement the agent made all type of excuses for not to claim under warranty blaming my vaping style and I have been using v2 cigs for 8 years.

They wouldn't accept that the product is faulty.

Previously they have sent broken cartridges out of the box but need to prove them every single time which is an appalling attitude.

Originally they mentioned that battery life is between 2-4 months but I have always used 2 batteries parallely so technically I only had 3 months of this batter

9 July 2024
Unprompted review
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review. We are sorry you had some issue with the product. Customer service dealt with your query correctly and in accordance with our returns/replacement policy for a product that was purchase in December 23 that had a 30 days replacement policy.

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery, flexible, helpful service.

26 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review. We are glad you are happy with the service we provided.

Rated 2 out of 5 stars

I’ve been with you for years

I’ve been with you for years - everything is excellent as usual and no problems with the delivery

11 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review which is appreciated.

Rated 5 out of 5 stars

quick delivery

quick delivery, excellent product

24 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Sharon for your review. We are delighted you are happy with our product(s) and delivery.

Rated 5 out of 5 stars

E mailed about a battery that didn’t…

E mailed about a battery that didn’t seem to be connecting properly and it was dealt with straight away which I was very grateful for thank you ,couldn’t have been dealt any quicker 👍🏼👍🏼👍🏼👍🏼

6 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Wendy for your review. We are glad you are happy with the way we dealt with the issue you had.

Rated 3 out of 5 stars

Good cartidges. But double up on hardware; and be prepared to buy a lot more of it!

Maybe I'm just slightly annoyed because my cartidges weren't delivered on time, even though I had paid extra for a next-day delivery!

I thought about two stars, but I think three is fair; put it like this, I will continue to purchase from this company, so I don't mean to put you off.

The V2 e-cig cartridges are actually very good. I've only had a few duds, and I've bought thousands (literally).

But the batteries are very flaky and can become very temperamental, and the usb connectors are and do as well. So you can end up fiddling around to get either to connect properly to get a charge.

Because it's advised you always have a few of each spare, it becomes very difficult to know which is at fault, which van become exasperating, especially when you just want things to charge last thing at night.

After a few weeks it means a lot of fine-tuned fiddling to get the magic red-charge light - and when you do, it's most likely that when you tske your hand away it will suddenly go out.

Then you just have to get used to the Idea that you'll need to buy three batteries a month or so.

The customer service is very good, in my experience: this is the first time a delivery has been late.

20 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review. We will take on board your comments. We are glad you are happy with our customer service.

Rated 5 out of 5 stars

Top notch product

Top notch product. Super easy and quick transaction. Speedy delivery. Very happy and long time customer.

18 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Damian for yours review. Your comments are very much appreciated.

Rated 5 out of 5 stars

Always satisfied with my order

Always satisfied with my order. Very friendly courier and good choice of delivery.

19 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Pat we are glad you are happy with your order and delivery service.

Rated 3 out of 5 stars

Although the service and products are…

Although the service and products are very good and I’ve appreciated V2 for quite a while now, I’m no longer able to purchase much here as my favourites are no longer available ( a while ago the coffee flavour stopped and and more recently the elf coconut melon and cherry flavours are no longer available) Thank you.

3 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your comments. We are sorry some of your favorites flavours are no longer available. Sometimes flavours go out of stock because of popularity we do always try to stock up as soon as possible.

Rated 5 out of 5 stars

vsavi liquids

My partner likes the vsavi liquids and delivery is good. He’s happy!

16 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review. We appreciate your comments.

Rated 5 out of 5 stars

An excellent company

I have been a customer of V2 for many years. Their vaping products are good quality and their service is excellent. Dispatch is fast and any problems are dealt with quickly and efficiently.

14 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Sally for your review. We are glad you continue to be happy with our products and service provided.

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Easy to order, goods on the doorstep 2 days later. What's not to like 😊

12 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Graham we are delighted you are happy with the service provided and delivery.

Rated 5 out of 5 stars

Dependable company

Website is easy to use, orders are dispatched quickly and always accurate.

2 June 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for taking the time to write your review. We are glad you are happy with your shopping experience with us.

Rated 5 out of 5 stars

Very reliable

Very reliable, good service; very good products

31 May 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you for your review your comments are appreciated.

Rated 1 out of 5 stars

DANGEROUS!!!!

DANGEROUS!!!!
First 2 ordered in April but when I started to use these a few weeks later they would not charge so I emailed 2nd June and was offered replacements even though was out of 30 day guarantee. On receiving these the first time i charged, I tried the power of the battery and the first thing I noticed was that the tip did not light up when drawn on and then I realised that the battery was getting hotter and hotter and in the end I was so afraid it was going to ignite I needed to take this outside in case it exploded! But I need oven gloves to pick it up by this point!
I am currently waiting for a response from V2 regarding this matter

30 May 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you Julie for your review. We have been in contact and the issue is being dealt with.

Rated 5 out of 5 stars

Back to their best. The previous review that I gave this…

The previous review that I gave this company was a negative one as the product was not as good or reliable as it used to be. I did say that the customer service is excellent. I am very happy to say that this purchase is back to excellent. No other vape pen is as sleek and elegant as this one with the extra bonus of being automatic. I am totally delighted with this delivery, thank you.

23 May 2024
V2 Cigs UK logo

Reply from V2 Cigs UK

Thank you very much Ellie. We are delighted you are now happy with your purchase. We appreciate your comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look