I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
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I had a faulty Vape and Ruth went over and above to send me a replacement out within 24 hours which is why I gave five stars. Although i got a bit impatient due to royal mail issues I apologise. Overa... See more
Company replied
Excellent vaping flavours, good value products and truly exceptional customer service. This company is a real pleasure to do business with!
Company replied
Fantastic customer service when I had need to contact them after being informed that one of the disposable vapes I had ordered on a special offer had sold out. The young lady was so friendly & helpful... See more
Company replied
I've been shopping from V2 for many years and have always found their products and support to be very good. I recently got lost trying to find the right replacement coils for one of my vapes so I... See more
Company replied
V2 Cigs UK is an online retailer of e-cigarettes, vape kits, pod kits, e-liquids and vape accessories for adult smokers and vapers across the UK. For over 18s only. We want to keep vaping simple, whether you're switching from smoking or you've been vaping for years. That means well-made, consistent products, clear information and friendly advice when you need it. If you're not sure which device or e-liquid suits you, get in touch and our team will help you find the right fit. Vaping shouldn't be complicated. Switching to vaping can feel confusing at first. There are different devices, coils, nicotine strengths and e-liquid types to choose from. That's why we focus on easy-to-use, reliable and stylish products, backed by a UK customer service team who can answer questions about devices, tanks, coils and e-liquids. V2 Cigs UK launched in January 2012 and has been supplying vape kits and e-liquids to customers across the UK ever since. We're part of the wider V2 Cigs family, which began in the United States. Important Information Our products are intended for adult smokers and existing vapers aged 18 and over. Many of our products contain nicotine, which is a highly addictive substance. Vaping products are not recommended for non-smokers. Visit our website at www.buyv2cigs.co.uk to get in touch or browse the range.
54 Broadway, PE1 1SB, Peterborough, United Kingdom
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Always a good service. Good products sent promptly and well packaged.

Reply from V2 Cigs UK
V2 cig batteries last for 2 - 4 months which is for 20 GBP. Upon claiming for replacement the agent made all type of excuses for not to claim under warranty blaming my vaping style and I have been using v2 cigs for 8 years.
They wouldn't accept that the product is faulty.
Previously they have sent broken cartridges out of the box but need to prove them every single time which is an appalling attitude.
Originally they mentioned that battery life is between 2-4 months but I have always used 2 batteries parallely so technically I only had 3 months of this batter

Reply from V2 Cigs UK

Reply from V2 Cigs UK
I’ve been with you for years - everything is excellent as usual and no problems with the delivery

Reply from V2 Cigs UK
E mailed about a battery that didn’t seem to be connecting properly and it was dealt with straight away which I was very grateful for thank you ,couldn’t have been dealt any quicker 👍🏼👍🏼👍🏼👍🏼

Reply from V2 Cigs UK
Maybe I'm just slightly annoyed because my cartidges weren't delivered on time, even though I had paid extra for a next-day delivery!
I thought about two stars, but I think three is fair; put it like this, I will continue to purchase from this company, so I don't mean to put you off.
The V2 e-cig cartridges are actually very good. I've only had a few duds, and I've bought thousands (literally).
But the batteries are very flaky and can become very temperamental, and the usb connectors are and do as well. So you can end up fiddling around to get either to connect properly to get a charge.
Because it's advised you always have a few of each spare, it becomes very difficult to know which is at fault, which van become exasperating, especially when you just want things to charge last thing at night.
After a few weeks it means a lot of fine-tuned fiddling to get the magic red-charge light - and when you do, it's most likely that when you tske your hand away it will suddenly go out.
Then you just have to get used to the Idea that you'll need to buy three batteries a month or so.
The customer service is very good, in my experience: this is the first time a delivery has been late.

Reply from V2 Cigs UK
Top notch product. Super easy and quick transaction. Speedy delivery. Very happy and long time customer.

Reply from V2 Cigs UK
Always satisfied with my order. Very friendly courier and good choice of delivery.

Reply from V2 Cigs UK
Although the service and products are very good and I’ve appreciated V2 for quite a while now, I’m no longer able to purchase much here as my favourites are no longer available ( a while ago the coffee flavour stopped and and more recently the elf coconut melon and cherry flavours are no longer available) Thank you.

Reply from V2 Cigs UK

Reply from V2 Cigs UK
I have been a customer of V2 for many years. Their vaping products are good quality and their service is excellent. Dispatch is fast and any problems are dealt with quickly and efficiently.

Reply from V2 Cigs UK
Excellent service as usual. Easy to order, goods on the doorstep 2 days later. What's not to like 😊

Reply from V2 Cigs UK
Website is easy to use, orders are dispatched quickly and always accurate.

Reply from V2 Cigs UK
DANGEROUS!!!!
First 2 ordered in April but when I started to use these a few weeks later they would not charge so I emailed 2nd June and was offered replacements even though was out of 30 day guarantee. On receiving these the first time i charged, I tried the power of the battery and the first thing I noticed was that the tip did not light up when drawn on and then I realised that the battery was getting hotter and hotter and in the end I was so afraid it was going to ignite I needed to take this outside in case it exploded! But I need oven gloves to pick it up by this point!
I am currently waiting for a response from V2 regarding this matter

Reply from V2 Cigs UK
Ordered one afternoon delivered next morning. Excellent service

Reply from V2 Cigs UK
The previous review that I gave this company was a negative one as the product was not as good or reliable as it used to be. I did say that the customer service is excellent. I am very happy to say that this purchase is back to excellent. No other vape pen is as sleek and elegant as this one with the extra bonus of being automatic. I am totally delighted with this delivery, thank you.

Reply from V2 Cigs UK
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