Supplyur Reviews 

644
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays in receiving payment, often waiting weeks or even months beyond the promised timeframe. Reviewers frequently experienced initial high price offers being drastically reduced after sending in their devices, often due to alleged damage or condition issues. Customer service was often unhelpful, difficult to reach, and provided evasive responses. However, some customers noted their devices were returned damaged or with parts missing after declining reduced offers. A few people felt the business model involved attracting customers with high initial offers, then low-balling them.

What people talk about most

Payment

Customers consistently express significant dissatisfaction with payment processes, frequently reporting... See more

Product

Users describe ambiguous interactions with product, often reporting that initial attractive online offers for... See more

Price

Customers had negative experiences with price, often reporting that initial high offers were significantly... See more

Customer service

People report negative experiences with customer service, consistently describing it as terrible and... See more

Response time

Consumers find response times to be a source of frustration, with many reporting significant delays in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sold my phone through them and like everyone else, waited 7 weeks+ for a payout. Kept getting palmed off with excuses how busy they are etc etc. wrote an official complaint last night (template off of... See more

Rated 1 out of 5 stars

Initially offered a fair price for my old mobile phones, then said there were a million issues and dropped offer to nearly nothing, despite all the phones having been kept in cases with scratch c... See more

Rated 1 out of 5 stars

Tempted by their advertised £145 offer. Sent my iPhone SE 3 to them in original retail packaging. They made several actual offers starting at £45 and rising to £95. I asked them to return my phone.... See more

Rated 1 out of 5 stars

LIARS LIARS LIARS!!!!! AVOID SELLING YOUR PHONE TO THIS COMPANY!!! Payment is not in 14 days more like months! They tell you it's the payment process but really they don't want to pay you out at all.... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

644 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(644)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed

Disappointed. Not as described. Damage to phone clearly visible. This should not have been sent out and reflects poorly on the company.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

A best price and great service

I was looking for a particular outside security camera and Buyur had it at a very good price. It was very easy to use the website and place the order, I like the look and layout of the website.
Delivery was quoted as 3 to 5 days as I took standard free delivery, and it arrived in the morning on the 5th day. ​It was a Royal Mail delivery, which can often be hit or miss, but I received a tracking number and was able to follow the delivery all the way to a 2-hour window on the day of delivery. It arrived in the first 30-minutes of that 2-hour window.
I think selling direct may be a fairly new approach for them as I was pleasantly surprised to receive a call from Buyur asking if the ordering process had gone well and another call after 5-days asking if it was delivered on schedule. If this is the standard of service and attention to detail Buyur are working at now I don't think you'll have any problems buying from them in the future.

18 May 2021
Rated 5 out of 5 stars

Canon Printer Purchase

Great service, first time user of Buyur, they even phoned me to confirm my order to just check it wasn’t fraudulent activity (very friendly person). Opted for expedited delivery and arrived as indicated. Very pleased with purchase and will buy from them again.

6 May 2021

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