I used their services for the first time recently because I live in the USA and needed help buying and shipping two items listed on Shopee online from Taiwan. Sophie helped me out and the process was... See more
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Overall a smooth process. At first I was a but concerned because I have never tried a courier service before, but the experience I had with buytaiwanonline was really good. I send them the products... See more
Company replied
First time user here and I am very impressed by Sophie’s professionalism and timely response. I purchased a big ticket item and because it was a pre-order only at that time, i had to place a deposit w... See more
Company replied
I only had one transaction with them, but it was a very satisfying experience. Although a bit pricey, it was well worth it. The contact person was helpful and guided me through the buying process, inc... See more
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Company details
Written by the company
WE ARE YOUR GO-TO SOLUTION, SPECIALIZING IN GETTING WHAT YOU WANT FROM TAIWAN & CHINA, WHEREVER YOU ARE. Thousands of customers worldwide trust Buy Taiwan Online to fulfill their shopping needs for merchandise from Taiwan & China. Our shopping agent service offers unparalleled convenience and reliability for customers worldwide, facilitating seamless purchases from Taiwan and China. With our premier package consolidation service, customers enjoy significant cost savings on shipping while receiving personalized assistance throughout their shopping experience.
Contact info
United States
- buytaiwanonline.com
4.7
Excellent
79 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Order tracking
Delivery updates could have been more prompt as I was unable to look up my order on their order tracking function after receiving an email stating that I would be able to track my order. I submitted an inqury ticket to get an update on my order and received a response on the same day along with my order updates. Aside from that all's good.
23 April 2026
Sophie was very helpful throughout the…
Sophie was very helpful throughout the entire process and guided me through a complicated order that I couldn’t have managed without her. She answered every question quickly and clearly, so I was never left wondering or struggling. If you’re ordering online, you can trust Sophie to help you through it.
17 December 2025
Reliable and trust worthy proxy service…
Reliable and trust worthy proxy service for high value items
17 April 2026
Unprompted review
The experience was great!
The experience was great!! I found the product to purchase, and they were in contact with me every step of the way. The time difference makes continued communication difficult, but my item arrived very fast and in perfect condition!!
16 April 2026
Unprompted review
reliable service
25 March 2026
I was worried at the beginning but…
I was worried at the beginning but everything workout beautifully. They replied to my messages and delivered as promised . Sophie was really polite and professional .Hope to do business with Buy Taiwan Online again. Thank you so much
22 March 2026
Unprompted review
Order with no tracking and zero response from support
I placed an order on March 7, 2026 and still have not received any tracking information or updates about my shipment. I have attempted to contact customer support but have not received any response.
At this point I have no idea if my order has shipped, if it is delayed, or if there is any issue with the order at all. The complete lack of communication from the company is very frustrating.
If the order is delayed that would be understandable, but customers should at least receive tracking information or a response from support when they reach out.
Until the company improves communication and actually responds to customers, I cannot recommend ordering from them.
7 March 2026
Reply from buytaiwanonline.com
Thank you for your honest feedback. I want to sincerely apologize for the frustration our lack of communication has caused you. There is no excuse for leaving you in the dark, and I completely understand why you feel let down.
To clarify the situation: we experienced a temporary shortage of one of the items in your order, which caused a delay in processing. We should have reached out immediately to inform you of this, and we are currently reviewing our internal notification process to ensure this doesn’t happen again.
To resolve this immediately:
Shipping Status: Your package is scheduled for dispatch via DHL tomorrow. You will receive your tracking number as soon as it is scanned.
Delivery Window: You should receive your items within 3–5 working days after dispatch.
A Token of Appreciation: Because we value your patience, we are including a special gift in your package as a small gesture of our apology.
We have also sent a detailed email to you directly. If you would prefer to cancel the order for a full refund instead of proceeding with tomorrow's shipment, please let us know via that email, and we will process it instantly.
Thank you for helping us see where we need to improve. We hope to earn back your trust.
Best regards,
Beyond Exceptional: A Masterclass in Service by Buy Taiwan Online, Unmatched Excellence — Sophie Redefines Customer Care
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⭐⭐⭐⭐ ⭐ **– Polished & Professional**
Sophie from Buy Taiwan Online provided exceptional service and support during the purchase of a used — yet remarkably hard‑to‑find — high‑quality device via Shopee. From the very beginning, the entire process was handled with great seriousness, care, and above all, an effective and well‑coordinated approach.
Communication was far above average: Sophie consistently shared interim updates, proactively informed me of progress, and maintained clear and timely contact throughout. Pricing was transparent, clearly explained, and communicated with full reasoning.
Before initiating the purchase process, Sophie even contacted and coordinated with the seller in advance — *before any payment was made*, only based on my purchase request. This is a major plus and demonstrates true professionalism.
Immediately upon receiving the item, Sophie provided photos and a detailed condition report. After my approval, the package was shipped the very same day via Express Post. The item arrived earlier than expected, perfectly packaged, carefully handled, and in outstanding condition. My first impression was nothing short of excellent.
I wholeheartedly recommend Buy Taiwan Online for their outstanding, above‑average service and flawless handling of international purchases.
A special thank‑you to Sophie for her exceptional dedication and support.
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9 March 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for your incredibly kind and detailed review. Reading your feedback truly made our day! It was an absolute pleasure assisting you with the procurement of your high-quality device.
At Buy Taiwan Online, we understand that sourcing rare items internationally requires a high level of trust. I am so glad that our proactive coordination with the Shopee seller and our commitment to transparent pricing gave you the confidence you needed throughout the process.
We take great pride in our "same-day" inspection and dispatch protocol, and I’m thrilled to hear that your package arrived earlier than expected and in perfect condition. Your recognition of our dedication to customer care means the world to us.
Thank you for your patronage and for wholeheartedly recommending our services. We look forward to being of service to you again whenever you need a professional hand in Taiwan!
Sophie is amazingly helpful.
I can’t recommend Sophie and Online Buy Taiwan highly enough. She is extremely polite and dependable, and tremendously accommodating.
She helped me with complicated special request regarding a physical KKTIX FamiPort ticket pickup and international shipping under extremely tight time pressure, and throughout the entire process she was calm, responsive, and incredibly professional.
When the ticketing platform caused delays and last-minute complications on my end, she was so patient and proactive, coordinating with FedEx and making sure everything was handled properly.
Communication was clear, polite, and reassuring the whole time. She truly went above and beyond what I would expect from a proxy service
.
Thanks so much!
13 February 2026
Reply from buytaiwanonline.com
Thank you so much for your incredibly kind and thoughtful words! It was a true pleasure to assist you with your KKTIX FamiPort request.
Handling high-pressure pickups and international shipping for event tickets can certainly be stressful, but my goal is always to provide a reliable "anchor" in Taiwan to ensure everything stays on track. I’m so glad we were able to navigate the platform delays and FedEx coordination together to get your package to you safely and on time.
Your patience and clear communication on your end were also instrumental in making this a success. Thank you for trusting Buy Taiwan Online with such a critical task—it means a lot to me to know that you felt reassured throughout the process.
I look forward to helping you with any future "mission critical" requests from Taiwan!
Quick shipping and quick responses
Quick shipping and quick responses, thanks Sophie.
1 March 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for your kind words! We are thrilled to hear that you are happy with the shipping speed and our communication.
At Buy Taiwan Online, we strive to provide a seamless and efficient experience for all our clients. Your support means a lot to us, and we look forward to assisting you with your next purchase!
When I found out my favorite novel was…
When I found out my favorite novel was releasing a special Taiwanese version I immediately went and looked for options on how to buy it, I came across Buy Online Taiwan, asked them a few questions and got a quote. Since it was a preorder they helped me order it the very same day it came out, which was my biggest worry!
The prices were good and the customer service was really fast answering all of my questions.
I highly recommend it to anyone who wants anything from Taiwan brought to their country.
Special thanks to Sophie that handled my order, she was so sweet.
22 February 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for such a heartwarming review! I am thrilled that we could help you secure the special Taiwanese version of your favorite novel right on its release day.
At Buy Taiwan Online, we understand how important pre-orders and limited editions are to our clients. It was a pleasure answering your questions and ensuring a smooth process from the quote to the final purchase.
Your recommendation means the world to us. Thank you for your trust, and I look forward to helping you with more Taiwanese treasures in the future!
smile
I haven't received what I bought yet but the guys at buytaiwanonline seem really nice
28 January 2026
Reply from buytaiwanonline.com
That is such a kind note to receive while your items are still making their way to you!
Thank you so much for the shout-out. We really pride ourselves on being a friendly and helpful team, so it’s wonderful to know that you’ve felt supported so far. We are just as excited as you are for your package to arrive!
If you have any questions or need an update while it's in transit, please don't hesitate to reach out. We can’t wait for you to see what’s inside!
Great service/Great agent
My agent Sophie was very tentative. She made sure she understood what I was looking and made sure I understood the service they provide while keeping me informed every step of the way. I will definitely be using this service in the future. Thank your for all the help.
23 January 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your experience with Sophie was so positive.
It's fantastic to know that she was so attentive to your needs and made sure you felt confident and informed throughout the entire process. Sophie truly takes pride in providing that level of personalized care, and we’ll be sure to pass your kind words along to her!
We truly appreciate your trust in Buy Taiwan Online and are already looking forward to helping you with your future orders.
Great first experience
Great first experience using this service. Amazing communication and updates regarding my order. I preordered some items so I was worried at first after not hearing anything for a while, but as soon as there was new info, I was updated and my items arrived within a week after being shipped.
20 January 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for sharing your first experience with us! We're thrilled to have you as a customer and so glad to hear we hit the mark.
We completely understand that waiting for pre-orders can be a bit nerve-wracking, especially when there is a quiet period while the merchant prepares the items. We’re so happy that our updates provided that extra peace of mind as soon as we had news to share. It’s fantastic to hear that your items reached you so quickly—within just a week—once they were officially on their way!
Your trust means the world to our team, and we’re already looking forward to helping you with your next Taiwan find.
Great service!
If you need to get something ordered from Taiwan, this is the place to do it! Sophie was so helpful, helped me get my luxury item at a really good price. It was shipped very carefully and came in a few days to Australia. Process was smooth and super reliable, if I had to purchase again from Taiwan, wouldn't hesitate using this website again.
14 January 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for the glowing review! We are absolutely thrilled that we could help you secure your luxury item at such a great price.
It’s wonderful to hear that Sophie provided such excellent support throughout the process. We take great pride in our packaging and logistics, so knowing your order arrived safely and quickly in Australia is music to our ears!
Your recommendation means everything to us. We’re already looking forward to the next time you need something special from Taiwan—we’ll be here and ready to help!
Easy merchandise ordering
Excellent and prompt communication, regular updates on progress of the order, upfront with issues and always willing to assist. A pleasure to recommend!
14 January 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for the wonderful recommendation! We are thrilled to hear that your experience with our ordering process was so positive.
Clear and honest communication is the backbone of what we do, so we’re glad you appreciated the regular updates and our "upfront" approach to handling any issues. Knowing that our team was able to assist you effectively truly makes our day!
We’re grateful for your trust in Buy Taiwan Online and look forward to being your go-to partner for your next order.
Overall a smooth process.
Overall a smooth process.
At first I was a but concerned because I have never tried a courier service before, but the experience I had with buytaiwanonline was really good.
I send them the products I wanted, which were pre-orders. They updated me on every step and sending photos when the products arrived.
And great customer service.
13 January 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for sharing your experience! We completely understand that using a courier service for the first time—especially for pre-orders—can feel a bit uncertain, so we are thrilled that we could earn your trust.
Providing photos of your items and keeping you updated at every step is exactly how we like to do things to ensure our customers feel at ease. We’re so glad you found our customer service helpful and the process smooth!
We truly appreciate you choosing Buy Taiwan Online, and we look forward to helping you with your future finds.
Great service and ships to Newzealand
Very good communication and very friendly! Easy to navigate website and package arrived safe and sound and fairly quickly. Will definitely use this service again!
7 January 2026
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for the fantastic feedback! We are thrilled to hear that your experience was so positive and that your package arrived safe and sound in New Zealand.
It’s great to know that you found our website easy to navigate and our communication helpful. We aim to make shipping from Taiwan feel as local as possible, no matter how many miles are in between!
We truly appreciate your trust in Buy Taiwan Online and are already looking forward to helping you with your next order.
Best proxy buyer in Taiwan
Sophie was a pleasure to deal with and very fast and reliable shopper! Will most definitely recommend her and use her services again!
16 December 2025
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for your kind words and recommendation!
We are really glad to hear you had a positive experience and that everything went smoothly.
It was truly a pleasure assisting you, and I sincerely appreciate your trust in our service. We look forward to helping you again anytime you need a proxy buyer in Taiwan.
Excellent service & prompt delivery
I’m very impressed by the service provided by Sophie. Communication was clear and my products have been delivered with no delay. I highly recommend this buytaiwanonline portal and will definitely use this service again. Well done!! 😊
26 September 2025
Unprompted review
Reply from buytaiwanonline.com
Thank you so much for your wonderful feedback! We truly appreciate your kind words and recommendation.
We are really glad to hear that everything was delivered smoothly and on time, and that the communication met your expectations. It was a pleasure assisting you, and your support means a great deal to us.
We look forward to helping you again whenever you need proxy buying or shipping services from Taiwan! ❤️
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