Buy Me a Coffee Reviews 1,488

I'm very impressed with customer service! I was having a lot of difficulty cancelling a subscription (it was unclear to me as to cancelling a monthly charge vs subscription charge). I went to customer service and Tina helped immediately. She explained the problem and then happily cancelled the service for me. A very pleasant experience.

I like the service they offer and all the range of different memberships.

You helped me heartedly and carefully

One of the best apps for creators to grow their brand and get support!

I’m extremely happy with the Buy Me a Coffee service and their incredibly supportive team. A special thank you to Yogini for helping me resolve payment issues in my country. He stayed in touch via email and was always available in the chat, doing his best to find the right solution. Highly recommended!

Good platform. I had a problem with my account and a paid $2000 subscription. They solved it smoothly. Julie from support team was really involved and solved the problem in record time.

Thanks !

My friend is an ex Muslim who started to raise awareness about abuses of minorities by terrorists and Islamists in his country, including genocide against Hindus. He was raising funds with BMAC for his project but when extremists and terror supporters complained to BMAC they shut his account and he lost money. BMAC should not be pandering to terrorists and genocidal extremists. This is an abuse of human rights to free speech and an attack on persecuted minorities.

We like how we can have an online shop for merch and patrons / supporters page, and many other features all in one place, the only thing that we still can't see the 'wishlist' feature in our menu, we contacted support hopefully they resolve it shortly.

I was running a project on my Discord server, and my community used Buy Me a Coffee (BMAC) to donate and support my work. When I tried to withdraw my funds, it took BMAC support 10 days just to reply. During that waiting period, my Discord account was hacked and my server was completely nuked. To make a terrible situation worse, BMAC then banned my account without giving any reason and kept all of my donated money ($250). These guys are completely unprofessional and scammers too as i still have all their email's.

DO NOT trust them with your money or donations!

Great service, everything was smooth!

I recently used Buy Me A Coffee to support a YouTube channel I enjoy that's not in my country. I got a message from my credit card company asking if it was me that made the transaction, which I did, but it wasn't clear if the transaction actually went through. I reached out to them to find out if the transaction indeed had gone through and they were able to help me confirm that it had. They kept me informed throughout the process, which I found extraordinarily helpful. I would highly recommend Buy Me A Coffee if your favorite YouTube channel, or other providers, use this platform.

Very helpful staff and we solved the problem I had, thanks alot

Try to delete my account but they make it impossible to do. I emailed them 8 times, no real help. My account is still not delated.
I need real help not from a bot.

Got 2 payments taken from my account. February and March. I don't know what this is for. I will be reporting it to my bank as fraud.

YouTube creators are accepting funds through this app in exchange for doing reaction videos, where they react to music. More and more are just accepting payment, they not bothering to do the reaction. BMC (ButMeACoffee)is enabling this kind of activity. Specific users who are intentionally using your service to steak money are
PeterBarber ($35.46CAD)
TheFairyVoiceMother ($17.22CAD)
Singwith-Emmatoday ($25.82CAD)
THESE WERE NOT GIFTS. THEY WERE PAYMENT FOR A SERVICE. THAT SERVICE WAS NOT PERFORMED.

You have to do something about this before a class-action suit takes you down. There has to be a way to hold users accountable.

I really wanted my name to stand out with my link. I lost it when I renewed my account. Then I decided to try asking them if they could retrieve it at their end. The reception was smooth. I'm happy I got the name back. Thank you.
Please be open to Nigeria. I love your service and the platform.

STAY AWAY, they are as transparent as muddy water, staff take forever to respond and blame a high number of issues to deal with, the only ones high are the staff, and complaints, they are fast to take money but dont want to pass it on. Not a company I'll ever support again and I'll be notifying the people who recommended them about the issues I've had. They can respond as fast as they want here, I'll take my time replying to them again. 1 star is even generous. I think it's about time we can give 0 stars for companies who dont do anything to sort issues out

I sent an email to BMAC support because I believed they had seriously screwed up my account... It turned out the problem was actually at the website of the creator. BMAC support wrote a long and detailed email back showing me they were not involved in the problem, including a great deal of information explaining what I needed to look for to get the problem fixed... all done by a real person... no AI. :)

It's perfect if you are earning under $1,000 a month. It has some issues once you grow and have a large customer base.

The platform has fundamental short comings that will cause whales to frieghten away mid teir and new customers.

Also, it's monthly subscribers model is rendered pointless with a "make this monthly" checkbox that allows customers to become members at any price they choose.

Their refund policy used to be quite smooth but I had issues with a 2 step verification process last time I tried.

That being said. They can be trusted to handle transactions legitimately and correctly. They have a better reputation than Kofi . They take half the money that Patreon takes from you 5% not 10%.

However. As stated above. If you are a large entity with whales. That extra 5% is better spent on Patreon. Where you can hide large donation amounts so as not to scare away someone wanting to give you 5 bucks.

I would give it 0 stars. I filed with them and got stripe and have stripe now on my own anyway as they confirmed who I was. Waited a month and they finally denied me over insuficient information. They had my website and could see what I post. It's the gospel of Jesus Christ. Guess they don't like it. They said I violated their terms of service and wouldn't release the money but I could appeal. I told them to refund my supporter and I will just setup my own through stripe or PayPal which I have been doing business through wince it started. I would stay far away from them. You email them and they take weeks to respond if ever. They play games with your money and it's all to hold your money and hope when they deny you they can keep it. If I find out I was denied for religious beliefs then the FTC and my state attorney will be contacted. And yes they have emails so when they comment below to send them an email. they have two sitting int heir in box. one from over the weekend and two today. They are only commenting to make you think they tried to help. Horrible experience. They claim they are vetting but didn't ask for photo id which I gave to stripe. Stay away!!!!

Quick way to get them to check their email and do something. Post your post here and they will see it fast. They refunded the woman. Now I need them to delete my account cause they locked it so I can’t even delete it now instead of asking for more to review. I’m done with their company. Terrible. Thankful they refunded the lady. Told me it would take another few days to do it. Then the same person refunded it that hour. Thankful they refunded the supporter the money. I would stay away from them unless you like spending your time trying to get your money. Think if you had a sale? Or many sales in one day and your money held till you proved their hoops? After stripe approved you and your own bank with ID. They hold your money and tell you they can’t do anything and you can’t get ahold of anyone till you post on a review site. They have been contacted.