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Buygames.PS Reviews 

24,550
•
TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Evaluating 3,128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, often highlighting quick and efficient problem resolution. Many people appreciate the exceptional customer service, noting that agents are professional, kind, and provide a very good service. Reviewers are particularly impressed with the quick response times, with issues often resolved within minutes, making the overall experience smooth and easy. However, some customers also noted issues regarding product clarity, specifically that it's not always clear if a purchase is for an account or a code. A few other people also felt that if an account doesn't work as intended, the company does not offer refunds or solutions, stating it's the customer's responsibility.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast, efficient, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and love for the... See more

Response time

Customers consistently report positive experiences with response times, highlighting the speed and efficiency... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

My order have been taking to long to be delivered so I asked a refund in the live chat and after 2 minutes, my request have been accepted. Thank you to EVA for the rapidity !

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,550)

3,383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Beautiful.

Cheap, reliable, and very, very easy.

It took a couple hours at most to receive my game, and whenever anything went wrong (which it rarely did), the support is amazing.

I had been logged out due to a security update, I decided to ask customer support for help. Within 30 seconds, Sam had figured out the problem for me. I was right back into my account thanks to the amazing support.

10/10 experience.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Instant login

Instant login, smooth login to the account, 5 stars for that hand, the account will truly remain mine forever, I trust that it will be so!
Andy, one of the support staff, was very helpful because I had a problem with one of the accounts I purchased, but he solved the problem right away!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my experience with…

Very satisfied with my experience with Buygames.PS. The customer service is really top-notch: fast, efficient, and attentive to customers. A big thanks to EVA who responded to my questions quickly and found solutions for me right away. The teams are responsive and professional.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Sam! Great customer service

Sam was extremely helpful. He managed to help me regain access to PGA 2K23 on my PS4. His support was exceptional and he knew exactly what to do since I messaged him first. Great experience. Thanks Sam

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for the service

Thanks for the service, Eva did a great job replacing my order when the account stopped working. Instantly gave me a new account that did work.

9 June 2026
Unprompted review

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