Buyee Reviews 

Just a terrible experience. After buying and saw the item is a counterfeit, THEY REFUSED to do anything. They refused to contact seller or Rakuma. They refused to offer any help.

Terrible customer service. The worst of all proxy services. Just use zenmarket or fromjapan or neotokyo. They are much more responsive and actually trying to help the customer despite it can be a bit out of their hand.
Buyee is the worst one of all 3

AVOID !

Only the shipping fee is too high to Hong Kong, and we cannot contact seller to ask questions. otherwise, all is ok.

Great experience every time up to this point buying goods from Japan

Thanks to Buyee. I can't purchase my desired item. Placed an order to have them buy some clothes from urban research. It's like 2 shirts and they have managed to fail to get both of them. Because they need "2 biz" days. Based on my experiences, they almost always require 2 biz days for their employees to complete manual purchase so if you have anything that you really want, be prepared that they may tell you orders are canceled cause the items are out of stock. Please note they have raised their service fee from 300 yen to 500 yen and I'm not getting service upgrade.

When it comes to shipping, it is getting slower and slower to get my package delivered. It takes, again, 2 biz days to place the package for delivery, when the package consolidation is already complete before.

I LIVE BY TS!!!!!!!!!! my favorite proxy service by far! it's expensive as all imports are but it arrives relatively fast and the free storage period is long if you wanna bundle items you buy later with ones at the warehouse. Overall, shipping is expensive even for small items in the US but overall cheaper than buying on ebay or mercari.en

The package was purchased and wrapped very well by Buyee’s staff. It has arrived safely, and the quality of the package is very good. I have opted for the Standard Plan and Protective Packaging since the package I’ve ordered is fragile. While it made the purchase more expensive, it was necessary since it’s a rare item that has not been produced again since 2019. Thank you so much for ensuring my package was well-protected. Will order from Buyee again if I need anything that is rare or limited and can only be found in Japan.

I have purchased a number of items on Yahoo Japan Auctions through Buyee, but won't use it again after a hidden restriction on bidding caused me to miss out on a valuable purchase opportunity.

The company has an undisclosed ceiling of JPY 300,000 on bids, which is only disclosed when the bidder attempts to place the bid. Receiving a waiver from this limit requires a 48-hour process, during which most auctions will have closed.

When I informed the company that their undisclosed policy had cost a long-term customer to miss out on an opportunity, the company's customer service replied that the auction was already over and that I had lost, which I clearly already knew since that was the source of my complaint.

They went on to inform me, after I had voiced my concern that their bidding restriction was undisclosed, that if I would like a waiver of their bidding restriction, that I should contact them further in advance, ignoring the fact that a customer cannot contact them further in advance regarding a hidden policy.

The company is blaming their customers for not being aware of undisclosed restrictions and evading any responsibility for the impact of their policies.

I won't be doing any further business with a company which openly disrespects and mistreats long-term customers.

Great service

Ordered a keyboard from them and while they did deliver it as promised, they wildly underestimated the delivery costs. Beware, their calculator is just completely wrong for larger items. My original estimate ballooned from $700 to over $1300. Why lie? Just fix your calculator. Disappointing.

it's been great so far

Because I bought from June 23 but now I ddin't get my package, I don't know what is problem Delivery or anyelso I'm waitting a long time and now

excellent site, super support service... I’ve been using it for a long time and will continue to do so! Support for many payment companies!

Price gouging pure and simple. The estimated shipping charges were doubled for no real reason. Magically all available shipping options disappeared except 2 day air service at over $200. For some reason custom charges increased as well even though the price of the item was constant. They never lose the opportunity to tack on excess charges at each step. It’s sad that they can’t just make a reasonable profit from their service

Its a con.
You pay for the item, put your delivery address, but it doesnt go to you, it goes to another company who then over charge you for postage to your address. If u dont pay they keep your item.
Should be illegal!

Communication is complicated. I filed a report for a parcel that arrived damaged but never got a response. If I file it again now, they will say I am too late :-(