Buyee Reviews 

8,091
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,697 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the platform for successfully unlocking reliable access to unique goods, vintage collectibles, and hard-to-find vehicle parts directly from Japanese markets. Many people often highlight that the international shipping service is surprisingly fast and that their purchases usually arrive securely packed in great condition. Some reviewers were not happy with the unexpectedly steep shipping costs, expensive administrative fees, and complicated overall pricing structures found during checkout. Furthermore, customers frequently reported frustrating experiences regarding inaccurate volumetric weight calculations and a complete lack of helpful assistance when handling damaged items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, noting that while some found great items as described and... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a wide range of opinions among... See more

Price

Customers had ambiguous experiences with price. Reviewers frequently report frustration with high... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported by longtime users. While many... See more

Website

Reviewers highlight ambiguous aspects of website, as opinions on the platform are heavily divided. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally Buyee is a great service for getting stuff from Japan, they have - hands down - the best interface for non-Japanese people to search Japanese auctions, good customer support and packing... See more

Rated 4 out of 5 stars

Very good prices with coupons. but the shipping fee is way too high, please look for a cheaper forwarder. I usually choose EMS to send to Hong Kong, however, it is still very expensive.

Rated 4 out of 5 stars

Everything was pretty good, shipping was really quick I dont like that the site doesn’t always show product sizing, but it’s whatever since visiting the original site works well enough. I like it,

Rated 3 out of 5 stars

It definitely works as a service, but I cannot say it is going to be cheap. With how shipping options and fees are, I'd say its more for a researched-buyer type. I would've given 4 or 5 stars, but... See more


Company details

  1. Online Marketplace
  2. Flea Market
  3. Importer
  4. Online Auction Service
  5. Shopping Mall

About Buyee

Written by the company

Buyee, your best way to buy goods from Japan!

Sign up for a 10% discount coupon to try Buyee! Shop on Japan online stores and enjoy everything the Japanese market has to offer!

Proxy Service Japan FIRST-TIME USER GUIDE JOIN THE BUYEE DISCORD CHECK OUT BUYEE ON REDDIT TUTORIAL VIDEO


Your Ticket to Japanese Shopping Bliss!

Buyee is the leading Japanese proxy service with 4 million users

Since its launch in 2012, Buyee has been the ultimate destination for scoring the latest finds from Japan's top stores and auction sites. JDirectItems Auction, Mercari, Rakuma, Rakuten, and more — all just a click away with our convenient search tools.

Buyee tutoriel

Buyee Evolves Thanks to You

Your feedback shapes our service! That's why we've slashed our commission fees to just 300 yen, removed ALL payment fees, and introduced free consolidation! Plus, we've revamped our packaging approach to help you save even more on shipping costs.

We're committed to ensuring your shopping experience is second to none, with easy browsing and reliable customer support.

Buyee Packaging

An Engaged User Community on Discord & Reddit

Dive into the Buyee community on Discord and Reddit! Connect directly with other users, read insightful reviews, ask questions, or chat freely with Japan enthusiasts.

Our dedicated multilingual support team is ready to assist with your order inquiries for a seamless user experience. Join today and be part of an active community passionate about all things Japan!

Buyee Discord JOIN THE BUYEE DISCORD CHECK OUT BUYEE ON REDDIT

Contact info

3.6

Average

TrustScore 3.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(8,091)

1,795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The experience is good but...

The experience is good but taxes on my country (Peru) are a problem. Packages valued more than 200 USD need to pay high taxes and queue in bank that turn into a lose a lot of time.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great proxy service that has a variety…

Great proxy service that has a variety of items, easy to use, very fast and reliable. I like how I can add a protective packaging or how I can request a photo of my purchase and the free 30 days item storage is indeed super generous. But shipping can be a little too pricey if you are living outside Japan. I have bought from Buyee more than 5 items and each item has arrived safely. Their options for delivery can be either fast with buyer air at 1200 yen or standard of 800 yen.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

The advertised price is nowhere near what you actually pay. The costs just keep adding up—service fees, inspection fees, domestic shipping, international shipping and Australian GST. By the time you reach the final payment, the “bargain” often isn’t a bargain at all.

What frustrated me most was paying the retailer’s full price while missing out on discounts and coupons that were available on the original website. That completely changes the value proposition.

As a rule of thumb, expect to pay 30% or more above the price displayed on the website once all the extra charges are added. Unless you’re buying something that is genuinely impossible to source elsewhere, I’d avoid Buyee. Make sure you calculate the full landed cost before ordering, not just the advertised price. In my experience, the overall service simply wasn’t worth it.

21 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

As a proxy purchasing service, the total cost of an order may include the item price, applicable service and plan fees, domestic shipping within Japan (when applicable), international shipping, and any customs duties, taxes, or GST required by the destination country. These costs are displayed separately, as some of them are only determined at different stages of the purchasing and shipping process.

Regarding promotions offered by third-party stores, discounts and coupons available on the original marketplace are subject to the seller's terms and conditions and cannot always be applied to purchases made through Buyee.

Information regarding our fee structure and payment process is available on our Help pages and FAQ before placing an order, and we encourage customers to review this information in advance. We also appreciate your feedback regarding pricing transparency, and it will be shared internally as we continue working to improve our service.

Thank you again for sharing your experience.

Buyee

Rated 1 out of 5 stars

Hi manager

Hi manager

Order H2607110521
运单号: ECTSO00001908966,配送单号: NEXAU1032302329YQ)
There is no final status at my door on the tracking system . Very upsetting and disappointed atm. Item still no arrival to me

Regards
Kam

27 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for your message.

Regarding your package H2607110521, we are sorry to hear that it has not yet arrived.

Unfortunately, we are unable to investigate or respond to individual package inquiries through this platform. Please contact our Customer Support team via email or through our official Discord server, including your package number and the tracking information, and we will be happy to look into the matter for you.

Thank you for your understanding, and we look forward to assisting you.

Buyee

Rated 1 out of 5 stars

The prices seem too good to be true and…

The prices seem too good to be true and they are. I purchased a Pgu- Nu Gundam for $350 and then got invoiced for $210 for shipping, customs and duties. These things retail for $600 use. Not only did they drastically mislead on price, but the process took several weeks and the tracking service stopped working as soon as the package clear customs in the US.

The site also tells you AFTER you've purchased the item, that Japan Post is not accepting orders, forcing you to use the more expensive services to ship. A simple Google search confirmed that Japan Post began accepting orders intended for the US back in March so either this is deliberate or no one actually updates the site info.

Very disappointing I cant imagine I'll be using this service again

9 July 2026
Unprompted review
Buyee logo

Reply from Buyee

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

As a proxy purchasing service, the total cost of an order may include the item price, domestic shipping within Japan (when applicable), international shipping, and any customs duties or import taxes required by the destination country. Customs duties and import taxes are determined by the authorities of the destination country and are not collected or set by Buyee.

Regarding shipping methods, the options available for each package depend on factors such as the destination, package size, weight, and carrier restrictions at the time of shipment. Information regarding shipping restrictions and available delivery methods is published on our Help pages and through announcements on our website, and we encourage customers to review these notices before placing an order. At this time, Japan Post has not resumed acceptance of shipments to the United States through Buyee, and therefore the available shipping methods remain limited.

We also appreciate your comments regarding tracking and the information provided on our website. Your feedback will be shared internally as we continue working to improve our service and the information available to our customers.

Thank you again for sharing your experience.

Buyee

Rated 5 out of 5 stars

Great item

Great item. Good price. Good service. US customs has caused an issue but when I inquired I got a quick reply and it was very helpful.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Buyee is an excellent service

Buyee provides an excellent service with great communication. They are completely reliable. Buyee opens the doors to non-Japanese market buyers to find and purchase items that are unique and unavailable in the USA.

12 July 2026
Unprompted review

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