Buy&Ship Reviews 

1,414
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers had a great experience with this company. Customers frequently praise the seamless international shopping process, noting that the platform makes forwarding desired items from overseas extremely straightforward and reliable. Many consumers highlight the user-friendly interface and efficient parcel consolidation features, which help reduce shipping expenses while ensuring purchases arrive safely. However, some people mentioned that delivery times can occasionally be quite slow, especially when packages experience unexpected delays at warehouses. A few reviewers were also dissatisfied with customer support, reporting unhelpful responses and prolonged communication loops when attempting to resolve missing or delayed shipment issues.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of satisfaction and severe... See more

Service

Reviewers share mixed feedback about the service, noting both high satisfaction and severe frustration. Many... See more

Product

Users describe ambiguous interactions with product, reflecting a split opinion among reviewers. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as opinions are sharply divided. Many consumers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the seamless process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just love that I get to shop from almost all around the world with reasonable shipping rates. Very convenient and apps are somewhat user friendly. The downside is the shipping time frame. Sometimes... See more

Rated 4 out of 5 stars

The service is great and reliable. What would make it a better experience is faster/swift notification once the they're shipped after consolidation. My experience was that "ready to ship" status was q... See more

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

Pretty seamless process, don't ever try to use their website, I think they gave up building it, its a mess that doesn't load. But the app is easy to use & gives options to buy on your behalf or to shi... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,414)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the best courier service I've…

This is the best courier service I've used so far. It's very convenient to send parcels to their warehouse, and the shipping costs are very reasonable. I highly recommend their service.

13 July 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Phyu Mar,

Thank you so much for taking the time to share your kind review. We’re delighted to know you had a great experience, and your feedback means a lot to our team. We look forward to serving you again soon.

Rated 3 out of 5 stars

My last orders from Milan and Bkk

My last orders from Milan, Italy and Bangkok, Thailand were shipped and consolidated in a timely manner but the local cartage sat in the warehouse for days before delivering to my doorstep.

13 July 2026
Rated 5 out of 5 stars

easy to use app and webpage

easy to use app and webpage, able to consolidate across multiple countries. special shout out to the last mile delivery uncle that delivers for our area. always very polite and will ensure the parcel gets to the recipient safely.

13 July 2026
Rated 4 out of 5 stars

Responsive staff

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Ship and they were very prompt in response. However, I was disappointed it has to still be shipped to Hong Kong first before they will be able to redirected to Singapore although it was informed early. This incurred additional shipping cost but it was my fault in the first place. Overall, they are very responsive and I will use them again as I know that I will not be left hanging without an answer.

14 June 2026
Rated 5 out of 5 stars

Declaration

I didn’t receive the tracking number from the seller but B&S informed me the number faster than the seller.

11 July 2026
Rated 1 out of 5 stars

Poor experience for the Proxy Purchase

Overall, I am disappointed with my recent experience with BuyandShip.

My parcel was mistakenly sent to BuyandShip’s old warehouse, which caused an unnecessary delay in processing and delivery. While I understand that mistakes can happen, what frustrated me the most was the lack of proactive communication throughout the process.

I had to repeatedly contact customer service to check on the status of my shipment, as there were no timely updates or explanations regarding the delay. Customers should not have to keep chasing for information when an issue arises.

I hope BuyandShip can improve its internal logistics to prevent parcels from being routed to the wrong warehouse and implement a more transparent tracking and notification system. Proactively informing customers about delays and providing regular status updates would significantly improve the overall customer experience.

11 July 2026
Rated 5 out of 5 stars

Always so quick to alert me when…

Always so quick to alert me when something is in the warehouse so I know you received it and quickly sends it out to me too. Just wish duration for US and UK forwarding wasn’t so long.

11 July 2026
Rated 5 out of 5 stars

Easy to use.

Easy to use.
Will be even better if we can know which shop the item is coming from. Had to check thru my emails based on the tracking number

10 July 2026

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