Buyahipflask Reviews 185

TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Ordered a hip flask with an engraving, had to chase the hip flask up after a week (order confirmation said delivery 3-4 days) received the order just on time as it was a gift. Great! However There was... See more

Rated 3 out of 5 stars

Purchased a Welsh hipflask and requested a personalised message to be engraved. Needed it by 25 Apr, ordered it on 10 Apr and it arrived on 18 Apr. The hipflask / engraving looked great although the f... See more

Company replied

Rated 3 out of 5 stars

The service from ordeing to delivery was impressive and I could not fault that at all. However I am disappointed with the quality of the item that I purchase, the website stated that the hip flask was... See more

Rated 2 out of 5 stars

After reading positive reviews I ordered an engraved hipflask as a special gift. When it arrived it looked really cheaply made. The pewter had several very obvious flaws and the metal was disco... See more

Company details

  1. Gift Shop

Information provided by various external sources

We are a specialist hip flask store offering a huge range of hip flasks, many of which can be engraved before dispatch. Fast worldwide shipping.


Contact info

2.9

Average

TrustScore 3 out of 5

185 reviews

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Rated 4 out of 5 stars

Prompt helpful and profesional service

Good after sales service, my order was promptly processed and dispatch, the only hitches due to bad weather in the UK the parcel arrived one day later than estimated, and filler funnel as slightly damaged, this may have occurred anywhere between manufacture and arrival at my door!

3 April 2013
Unprompted review
Rated 5 out of 5 stars

Fast Service perfectly executed

I ordered an engraved hipflask on a Wednesday eveing around 11pm and the flask was delivered to my home on Friday. I was a bit worried that it woule take longer than that as I had a visitor coming and I wanted the flask as a gift. However, I need not have worried as the flask arrived very quickly and correctly engraved. Great Service!

28 March 2013
Unprompted review
Rated 4 out of 5 stars

Overall v good but misleading on 1 point about the postage

Lady on the phone was v helpful,
item probably better than I expected for the money
Item arrived promptly with good prompts on text from courier company.

However my only issue is I asked the lady on the phone specifically if the item would fit through the letter box as it was for my boyfriends birthday the next day and I work too late to pick it up from the postal depot. However I was disappointed to receive the card through the door on his birthday saying the parcel had gone to the depot as it was too large for our standard size letterbox. I had ignored the texts about leaving it with a neighbour as I didn't think this necessary as you had told me it should easily fit through the letterbox.

Happy with item, just v disappointed not to have been able to give it to my boyfriend on his actual birthday and having to wait to pick it up.

27 March 2013
Unprompted review
Rated 5 out of 5 stars

quality right on time !

Hi Ya

big thanks for getting my order out on time ...I did leave it abit late and thought I was pushing it for a saturday delivery ... perfect gift thanks

22 March 2013
Unprompted review
Rated 5 out of 5 stars

Excellent delivery and customer service

The delivery was really prompt and the goods were perfect except they were damaged in transit. No sooner than I had reported this a replacement was in its way and arrived the next day in great shape. Well done.

22 March 2013
Unprompted review
Rated 4 out of 5 stars

Did I get what I wanted

No I did not get what I ordered, but what was delivered was nice and we decided to keep them, if we had sent them back they would of ended up with 5 hip flasks engraved and of no use to them. Postage would have been a pain and all the running around to send them back. When contacted they offered to discount the amount by the engraving and that satisfied us. So happy all parties ended up I suppose. A little more time in double checking and it would not have been a mix up. But we are all human and mistakes are made and they could not have done any more to fix it for us even offering to replace them. Customer service - excellent.

15 March 2013
Unprompted review
Rated 5 out of 5 stars

No complaints!

No complaints about this site the flask is good quality, delivered promptly and would highly recommend it

13 March 2013
Unprompted review
Rated 2 out of 5 stars
Buyahipflask logo

Reply from Buyahipflask

Hi,

Sorry to hear you're not happy with the quality of the flask received. We listen to all feedback so it's really useful to hear your thoughts on it.

If you like, we'd be happy to look at exchanging it for one of our pewter flasks which are all handmade in Sheffield?

Regards,
Fergus

Rated 5 out of 5 stars

Excellent Service & Perfect Customer Service

In my experience the true measure of a company is how they react when things go wrong. Delivery was quick and the items well packaged but unfortunately the contents had been damaged in transit. I e-mailed the company and they immediately gave me a returns number. My postage costs were reimbursed on receipt and a new item sent out.
Perfect customer service and a very happy customer. Thank you.

11 March 2013
Unprompted review

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