Buy Garmin Reviews 

I bought vivoactive-5 model has rounded glass edges, so the glass cracks at the slightest impact. I bought the watch three months ago and the glass cracked immediately after a minor impact. As it was not a manufacturing defect, it was not covered by the warranty. Definitely do not buy it for everyday use; if you accidentally knock your watch even slightly, the glass could crack.

Appalling customer service. Never received watch. Ordered on Black Friday received tracking info from UPS. Then it all went wrong. UPS made up excuses on a daily basis as to why they hadn’t delivered. All lies. Contacted Garmin? They were utterly ineffectual and Then Garmin customer service refused to intervene or help. They seemed to have r forgotten that the sales contract was with them as I had made the purchase from them. They were completely unbothered. In the end I had to reclaim a refund through the PayPal resolution centre which of course found in my favour. Will never buy another product from Garmin. Utterly awful.

Love the hybrid design but there is absolutely no longevity with this watch. Mine failed outside of the warranty period (warranty 12 months, started having issues at approximately 18 months) with hands consistently not keeping time accurately. I would expect longer use from a $300 watch. Garmin have offered an exchange where I can purchase a new watch for ~$170 given its outside of the warranty period. I decided to give this a go, given I love the aesthetic of the traditional looking watch hands combined with basic sports tracking. I've organised this via express post as I want the watch before travelling. 4 business days later and it still hasn't even been dispatched. Really poor service

1 star review so you know it's not good. Have had significant issues with the altimeter and HR monitor on my watch. The screen halfway burned out pretty early into ownership, but I could still see what was important to me so I never contacted warranty. I emailed customer service, sent them what they required to prove the screen and the data I was getting from the health sensors was bad, and the options they gave me were absolutely abysmal. Tried to elevate the claim to a supervisor and was rudely pushed aside by my original contact. Had to reach out multiple times and get a little hot under the collar to speak to ANYONE but the person I originally exchanged emails with. They make cool products, but after a little research (and all the terrible online reviews) I've decided never to purchase their stuff again. They don't stand behind their products, and there are A TON of other options out there that might not have the name recognition, but come with the same features and significantly better warranties. If you're the kinda person that buys a luxury car just for the badge then this is the brand for you. If not, do yourself a favor and just avoid them.

I purchased a watch from here and unfortunately it was dying much quicker than expected. However, their support staff was absolutely incredible and I’m able to get a replacement. I have never experienced such wonderful customer service!

I travelled seated in a slow-moving bus on a steep bumpy road in Bolivia and my Garmin Fenix 8, supposedly a 'smart' watch, recorded 37,346 steps, 334 floors climbed and 340 floors descended in the day. It is not smart enough to turn off step-counting or floor-counting when the watch has a forward velocity greater than walking pace. It recorded all bumps in the local roads as 'steps', even when I was travelling at 50 kph too. Surely the watch's accelerometer should be able to determine forward velocity and work out that I am not walking or running? The watch did this for nearly 3 weeks so it now thinks that I am fitter than I actually am.

The watch also went back one hour in Bolivia on the night the clocks went back in England, where I normally live. I had set the time zone to Auto (there is no function to manually set the time zone) but I had turned my phone off to conserve the battery and the watch was not smart enough to remember or know that I wasn't in the UK. The alarm in my watch didn't go off at 5 am as the watch had reset itself to 4 am, so I was late for my appointment. As the watch has a GPS sensor, sorely it could determined where it was in the world and set the local time automatically, or at least subtract 4 hours (the time difference) without the need to be paired with a telephone? If the watch won't keep time properly without a telephone, how can it intrinsically be smart? It's a slave watch.
I reorted both these issues to Garmin but got no automatic response telling me that my observations had been received.

Absolutely astounding customer service. Was allergic to my watch strap and have just been sent a leather one completely free of charge. The customer service assistants are wonderful and helpful. Wouldn’t buy any other brand.

Very poor customer service experience. Not even trying to help with fixing the issue, ignoring any requests for a reasonable help, and all they do is keep dropping the links to user manual, instead of helping to resolve the problem. Even when clearly asked not to refer me to any links as whatever is in user manual was already tried, and failed to work, but customer service don't care, they just keep pushing links and forcing to go. Ah, Venu 4 is a total failure as comparing to Venu 3.

bought a SmartDrive 76 as set up didn't require a desktop computer.
unfortunately one year down the line a recent WiFi update and files were missing, contacted their online help team and the only way around the problem is downloading Garmin/Express on an actual computer. not compatible with tablets or chromebooks.
Not a happy bunny.

Purchased a brand new forerunner 955, I was unable to set it up as I kept getting an error message. I contacted support who talked me through some steps to fix it. It didn't work so they said they would have to exchange the watch as it was faulty. Even though I paid for a brand new watch they said they could only exchange it for pre owned restored one! Why would I pay full price for a refurbished watch?? Terrible customer service

I have a venu 2 and after a sync the watch now thinks the battery is flat when it reaches 45%.I've tried without success to rectify this fault.

My watch face cracked after six weeks - it wasn't dropped, it didn't have anything dropped on it, I didn't bang my arm against anything, I just wore it on my wrist like a normal person and swam in an indoor pool a couple times a week.
But the screen cracked, the support rep said it must be my fault and directed me to a site outlining Garmin's policy that any damage to any item at any time is never their problem. Then she told me I could send it in and exchange it for a new one if I paid an amount that was half the watch's original cost.

Absolutely amazing item! My son went hoking in Scotland and had to send an SOS because his friend was injured. They called me straight away and kept me updated every hour. The local police and mountain rescue also kept me updated and they sent out a helicopter to rescue them within the hour. Do not go on remote hikes without one of these!

I’ve been using Garmin sports devices for years (cycling computers, watches, radar, power meters), and what really sets Garmin apart is their exceptional customer support. Whenever I’ve had an issue — whether it’s with a device, software update or accessory — their team has been quick, efficient, and genuinely helpful in getting things sorted.

Their support experience honestly reminds me of Amazon’s gold-standard service: no hassle, no endless back-and-forth, just clear communication and swift resolutions. It’s rare to find a tech company that stands so firmly behind its products, and Garmin absolutely does.

In a world where many companies make support feel like a chore, Garmin makes it easy, personal and dependable. A brilliant experience every time — they’ve earned a loyal customer in me!

Garmin cancelled my order and told me that it was due to their third-party credit card screening service. I do have a little trouble now and then because my address is a little weird, and sometimes CARTs don't accept it, and I have to try again. So.. ok, Garmin sends theirs to a third party, so they reject it, not the cart...

But it is a LIE because I then put the same order through PAYPAL, my card was successfully debited, and $870 was TAKEN OFF MY CREDIT CARD. Then they cancelled my order. Now I have to wait 5 days, according to Paypal for them to put it back on my card,
Not good business practice Garmin, Not good.

My Solar Instinct (purchased during original lockdown) has been slowly dieing for a few months. Garmin support offered a few battery saving options to no avail. They quickly went on offensive when they offered me to purchase a replacement battery costing £110 which would be higher value than the watch. The support team need to be chased and are clearly underwater. Be wary of making a purchase as the shelf life is far too short.

Bought my watch about 4 years ago and never had an issue. Bought my wife a Swim2 through a retailer and after 2 years the screen started to malfunction. Contacted Garmin as the watch was out of warranty and they replaced it no questions asked!

Bought a camper sat nav.
It simply doesn’t work. Takes you to an emergency vehicles only junction and a 35 mile motorway trip to navigate from home to the village 4 miles away. Fastest route is slower than shortest route. I’ve amended the dimensions to the size of a fiat 500 and it still takes the same bizarre route. Garmin said it was a mapping issue and offered no help. Total dissatisfaction and an hour wasted on the phone. I’ll be looking elsewhere and disposing of the new sat nav and going on holiday without one sadly.

I’m still waiting for my Garmin to be dispatched. I purchased it 12 weeks ago and I’m being told it is still going to be another 3 to 5 weeks. This is the third time I’ve called them and the only response is just cancel the order. This is the most disgusting customer service I’ve ever received.

Garmin was lost by UPS - I have spent hours on the phone with both Garmin and UPS. Today Garmin litterally said "no longer our problem". As the original sender surley you have a duty of care to your customer. I wouldnt order directly from them use a 3rd party, quite rude service.