Buttercup Farm Reviews 

1,985
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items arrive promptly, look beautiful, and perfectly match all the online descriptions provided. Many people also appreciate the helpful customer service, friendly delivery drivers, and the exceptionally smooth, well-packaged shipping process from start to finish. Some reviewers were not happy with occasional delivery delays and receiving items that unfortunately arrived with structural damages or minor manufacturing flaws. Consumers additionally mentioned that communicating with support, getting prompt replies, or successfully resolving these specific issues sometimes took much longer than expected.

What people talk about most

Product

Reviewers mention positive satisfaction with the products, frequently highlighting their superb quality and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and drivers are... See more

Quality

Consumers find quality to be positive, frequently describing items as superb, amazing, and well-made with... See more

Order

People report positive experiences with order, highlighting that ordering is straightforward and many... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality planter trellis which arrived promptly. Friendly, helpful customer service when I added castors the day after ordering. Quidco cashback didn’t track though so I hope they approve the manu... See more

Rated 5 out of 5 stars

The whole experience was fantastic! Quick response to my email regarding delivery time. Most importantly the lamp ordered is absolutely beautiful, just what I was looking for. The price well it wa... See more

Rated 5 out of 5 stars

The website was easy to navigate, we found what we were looking for fairly quickly, the product we chose arrived a day early. Was very pleased with the quality of it, not flimsy as seen in DIY outle... See more

Rated 5 out of 5 stars

What a service!! Found these lamps for less than half price elsewhere. Amazing quality,and gorgeous, very speedy delivery and kept informed fron the company throughout . Would highly recommend. Thank... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,985)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with the quality of the…

Really happy with the quality of the half growhouse I ordered and the communications wuth Buttercup Farm. They contacted me to check about a safe place for the courier to leave the goods in case I was out, to avoid delay and return visits. Also, their courier ( unlike many others) found us without any fuss. It's the second time we've used Buttercup Farm for a big purchase and I wouldn't hesitate to use them again.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Buttercup Farm. I accidentally made an error with my order, but the team couldn’t have been more helpful and resolved it straight away. They then arranged next day delivery, which was hugely appreciated.

The price of the trellis was unbeatable compared to the major retailers, and the quality is fantastic. Great customer service, excellent value for money, and a genuinely hassle free experience from start to finish. I’ll definitely be purchasing from Buttercup Farm again and wouldn’t hesitate to recommend them.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Round mulch mats

We ordered 300 round mulch mats for the base of a hedgerow. I needed them quick, so I rang them up and they offered to look out for my order and make sure it was sent out quickly. They were delivered the next day. The mats were as expected and have worked well.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service

Efficient service. They delivered when they said they would. The product is as described and shown on their website. I would recommend them.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!!!!!!!Delivery…

Avoid this company!!!!!!!!Delivery stated 2-5 working days. When I phoned there contact number, someone would pick up and state that they would get customer service to ring back!! Happened to me two days in a row!!! Then once I phoned over 20 times they finally gave me another companies number who was going to deliver my item! Took almost 10 business days to deliver!!! Rubbish company and customer service!! Very disappointed

27 May 2026
Unprompted review
Rated 4 out of 5 stars

Good quality planter trellis

Good quality planter trellis which arrived promptly. Friendly, helpful customer service when I added castors the day after ordering. Quidco cashback didn’t track though so I hope they approve the manual claim in motion.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful Customer Service

Ordered a lounger. Never received a confirmation email of the order. Emailed them and they did not have the courtesy to reply. Lounger finally arrived and the box was completely battered and not taped up properly. They had sent the wrong lounger and furthermore there was a 2nd delivery note to a different person and a suspicious handwritten note saying they had sent the product back. Obviously this was a returned item and they thought they could get away with offloading it to me. I emailed them and had a reply saying I was dissatisfied with the item and offered a refund of £20.00. I replied stating again they had sent the WRONG product and requested a higher offer of a goodwill gesture. NO reply received just a confirmation of a credit to my bank account. I will certainly not order from this company again nor do I recommend them. I would have returned the item but they could not even be bothered to offer this! Dreadful customer service and do not acknowledge their mistakes.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

FOUR DRAWER UNIT

The unit arrived on time and we are really happy with it except for one thing - the underside of the unit is damaged. It has three or four damaged areas. As it was on the underside, i have decided to keep the unit as i really like it and the damage doesn’t show. I have taken photos of the damage if needed

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful new dove cote

We are very pleased with our beautiful new dove cote that was delivered (efficiently) recently. Communication with the company could be better but the product quality is great!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Very good communication from this company and delivery was prompt. Item eventually reached me on the day of delivery, having been posted at the wrong house despite my address being clearly labelled. A fairly close neighbour brought it to me as he knows me. Typical of Yodel, in my experience ! The item is good quality and exactly as shown online.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Good quality items and quick to send

Good quality items and quick to deliver. Item (an arbour) was also put together on arrival. Sales emails out of sync a little as received emails about did I want to buy? When I had already purchased. Polite sales team responded to my email with a query. Would recommend

16 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look