Butter & Crust Reviews 693

The products are exceptional, only matched by their responsive and super fair customer service who have already refunded my lost order this morning to savage urban foxes 😭🤣 highly recommend!

Butter and Crust are fantastic. The sourdough is superb, but the bagels are totally out of this world. As are the pain au chocolat. Customer service is great too - account management is easy online but there's always a human available to email you back if you have problems. And I love that it's all delivered by bike in time for breakfast on Saturdays.

Incredibly good food and service. Their website and its UI could be a lot clearer and easier, though.

Absolutely LOVE Butter & Crust! We look forward to our deliveries so much. Everything I order is fresh and delicious. I get the two morning treats and it’s a fun surprise to see what we get. Also love how easy it is to manage my subscription, change up my order etc depending on our needs that week.

Would highly recommend!

Very good quality products / bread is nicely crunchy, the salmon delicious and the pain au chocolat the fluffiest.

Love Butter and Crust a real Sunday treat - great quality and flavours, great comms and always delivered on time (and we never hear them) - house favourites are the smoked salmon, cinnamon and raisin bagels and savouries - just not all at once !

Incredible service, the pastries are to die for and their range of dairy products from Estate Dairy are fantastic too. Excellent reliable delivery (even to block of flats that's normally tricky for perishables) and by bike too, so negligible carbon footprint

We love Butter & Crust and always look forward to it on the weekends 😁!! It's so fresh and we love the pastries!

Excellent sourdough, wonderful croissants, marvellous pastries. A few glitches with the booking system which I believe are being addressed. Highly recommended food!

I have paid and I have received no communication at all on what going to happen, and no delivery of the ordered products.

Was promised a deliver of food today (March 8th) for when I signed up on Feb 28. It was supposed to be a special surprise, but I can see I was wrong, as nothing arrived with no communication, just another request for a payment..

This is just another scam looking get another payment from me and has not even delivered once!!

Produces are delicious - they deliver one of the best breads in London. Having that delivered to your doorstep in time for breakfast on Saturday, still fresh and fragrant? Priceless! Customer service are attentive, responsive, and super helpful. Keep the great work up!

Tasty fresh farm produce delivered on Sunday early morning. So nip out in dressingown, to pick up, for a delicious healthy breakfast

Always so helpful, responsive, customer focused. And to top it all the food it out of this world delicious, particularly the pain au chocolat when warmed for ten mins in the oven.

Delicious bread and pastries!
It is lovely waking up on Sundays and finding Butter & Crust’s delivery at your door.

Super customisable, easy to order and very transparent subscription process, quality produce and an absolutely delightful treat for a weekend. Really enjoying my packages so far and have had no issues, the team also seem to be attentive and kind.

Butter & Crust have been completely dishonest in how they handled my order. After their delivery mistake last Sunday, I was clearly told in writing that a complimentary bundle would arrive on 1 March. It even appeared in my account on the app, scheduled for today.

This morning, after I chased for an update, the bundle had vanished from my account. I was then told by a different staff member that it was supposedly tied to my subscription delivery later in March — something that was never agreed and directly contradicts the written confirmation I received.

They changed their story, denied what was promised, and tried to rewrite the agreement. It feels deliberately misleading and shows a real lack of honesty and accountability.

A company that can’t keep its own written commitments simply can’t be trusted.

Butter and Crust is always a highlight. The quality is excellent and waking up to it on Sunday morning is such a treat. The people behind the product are lovely, responsive, fair and thoughtful. Highly recommend.

Butter & Crust has completely upgraded my weekend mornings. Their curated selection of sourdough, pastries, dairy and fresh juices, all sourced from amazing local bakeries and farmers across the UK, it is seriously impressive.

Everything arrives fresh, beautifully packed, and the quality is consistently excellent. You can really taste the care behind each product, and it feels great supporting local producers at the same time.

My Saturday deliveries have become a little ritual, effortless, delicious, and the easiest way to make breakfast feel special without any hassle. Highly recommend if you love great baked goods and a slower, better start to the weekend.

Amazing pastries! We love the convenience and my children can’t wait for Sunday mornings now. Such a treat.