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Buster + Punch Reviews 

5,571
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 754 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the items are extremely solid, beautifully designed, and built to last a lifetime. Consumers also appreciate the helpful customer support team and fast delivery service, making their overall home renovation projects feel seamless and upscale. However, some people mentioned that specific components like dimmer switches were fragile, highly disappointing, and tended to break or malfunction over time. Some reviewers were not happy with compatibility issues, stating that certain decorative items or mounting plates did not fit standard wallboxes or cutouts properly.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as beautifully designed, robust,... See more

Quality

People report positive experiences with quality, expressing deep appreciation for the exceptional... See more

Customer service

Consumers find customer service to be positive, frequently describing the support team as amazing, speedy,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their incredible... See more

Delivery service

Users describe positive interactions with delivery service, noting that shipping is fast and smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We selected Buster + Punch switch plates and sockets for our newly renovated house. They look great and suit our style perfectly. We're perfectly happy with the quality of everything we have purchas... See more

Company replied

Rated 5 out of 5 stars

Buster & Punch is one of those companies that almost always exceeds my expectations. The customer service is second to none! Melanie has been fantastic each time I’ve had an enquiry or needed assistan... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Buster & Punch. The product went missing in transit but the customer service once reported was outstanding. They actively followed it up and kept me fully updated until I had... See more

Company replied

Rated 5 out of 5 stars

I was hesitant due to the pricing vs. cheap plastic outlets & switches. Two days ago, I installed a light switch with the black background and brass toggle/accents and it's AMAZING. Sadly for my... See more

Company replied



Company details

  1. Decoration and Interior Design Store

About Buster + Punch

Written by the company

Buster + Punch is a London-born solid metal design label, founded in 2012 in a garage in East London by Massimo Minale. It started with a simple frustration - the door handles, switches and light fittings on the market at the time were dull, disposable, and built to be forgotten. Buster + Punch set out to make the opposite: hardware and lighting with weight, presence and attitude, built from real materials rather than plated or moulded substitutes.

Today the brand ships worldwide through four regional stores covering the UK, Europe, the US and Australia. The collection spans cabinet and door hardware, dimmers, switches and sockets, and lighting - from single pendants to full chandeliers - alongside a smaller range of furniture, home accessories and jewellery. Every piece is designed in-house and finished in solid brass, steel or smoked bronze, chosen because these materials age with a home rather than degrade against it.

The design language draws on London's fashion, music and subculture scenes as much as it does on traditional hardware manufacturing, and Buster + Punch regularly collaborates with street artists, bike builders and musicians on limited pieces. The result is a catalogue built for people who think about their interiors the way they think about what they wear - considered, distinctive, and built to last rather than replace.

We ship internationally to customers in over 180 countries. Checkout accepts major credit and debit cards and PayPal, with additional local payment methods offered at checkout depending on region, and trade credit account terms available for business and trade customers. Every order is covered by a 30-day returns policy from the date of delivery, and our customer care team is available by email and phone for order tracking, aftercare advice, and support with damaged, faulty or incorrect items.

Whether you're specifying hardware for a single door or fitting out an entire build, Buster + Punch is designed to hold up under daily use and get better with age.

Shop Cabinet Hardware Shop Door Hardware Shop Electricity Shop Lighting

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,571)

739 reviews in the last 12 months

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Rated 5 out of 5 stars

Service quick and efficient

Service quick and efficient

16 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Matthew,

We're happy to hear that our service was quick and efficient for you. Thank you for your positive feedback!

Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Good quality and well priced

So pleased with the collar and leads . Have purchased two sets for my dogs . Good quality and well made .

20 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Gayle,

We're so pleased to hear you're happy with the quality and craftsmanship of the sets of collar & leads for your dogs. Thank you for your kind words!

If we can ever assist with anything, please do not hesitate in contacting us at anytime.

Have a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 1 out of 5 stars

do NOT buy this if you have LED lights

do NOT buy this if you have LED lights. When I flip a switch OR dimmer, there is a 5 second delay before they'll turn on. This company will not accept refunds if the boxes are open. How else are you supposed to see if this product works without opening it!!!

16 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Jennifer,

We are very sorry to see your feedback today, however, we have tried to contact you by phone and unable to speak with you at this number provided?

I will email you directly and look forward to speaking with you soon.

Kindest regards
Melanie
The Buster+Punch Team

Rated 5 out of 5 stars

Beutiful well crafted items.

Beutiful well crafted items.

17 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Aviad,

We are so glad to hear you appreciate the craftsmanship of our items. Thank you for your wonderful feedback!

Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.

Wishing you a wonderful weekend!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

My business- Salus Homes

My business, Salus Homes, has had a pleasure of working with Brandon Hoffman. We are luxury residential new build and renovation business in Washington DC/Maryland/ Virginia area. We have decided to partner exclusively with Buster & Punch for all electrical switches and outlet needs. Great product and great service!

Thank you Brandon.

Sandeep Gupta
Owner- Salus Homes

3 June 2026
Unprompted review
Buster + Punch logo

Reply from Buster + Punch

Hi Sandeep,

We are so pleased to hear about your positive experience with our products and services. It is wonderful to know that our collaboration has been beneficial for your luxury residential projects. We truly appreciate your partnership and look forward to continuing to meet your needs.

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Wishing you a wonderful weekend!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Great product but has a learning curve

Great product but has a learning curve. Most installers have never seen anything like these and get flustered. The product is delicate and has to be installed with patience and finesse. But wow look amazing after installation. I love them. And bonus? Best customer service ever. Highly recommend. Please make sure your installer is up to task and takes time to install and it’s a gorgeous look when done with time and effort.

8 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Sultan,

It was a pleasure speaking with you today.

As promised, I have sent you an email with the documents we discussed, which should help us get everything resolved for you as quickly as possible.

If you have any questions or need any further assistance in the meantime, please don't hesitate to get in touch. I look forward to hearing from you soon.

Kindest regards,
Melanie
The Buster+Punch Team

Rated 5 out of 5 stars

We've been under construction for 9+…

We've been under construction for 9+ months on a new kitchen addition and old kitchen remodel. We've placed several Buster + Punch orders along the way as we refined our plans. Ordering was a breeze and we had prompt shipments. We finally got to the point that we could install all of the switches and outlets. Everything worked perfectly and it looks fantastic!

29 June 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Steve,

We're so happy to hear that our products have contributed positively to your extensive kitchen renovation! It's wonderful to know that the ordering process was smooth and that the shipments arrived promptly. We are especially pleased that everything installed perfectly and looks fantastic in your newly remodeled space. Thank you for sharing your positive experience with us.

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Wishing you a great day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

well satisfied

web sight easy to navigate

15 July 2026
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Reply from Buster + Punch

Hi Dean,

We are so glad to hear that you found our website easy to navigate! We appreciate your kind words.

Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Real Product / Real People

B+P is exceptional. I purchase for Hayhurst Brothers Homes and have spec’d a variety of products from lighting to door hardware on several projects. All have exceeded expectations. After contacting several specialty hardware providers, the overall design and service from B+P stood out. Real people on the other side of the phone wanting to do business. If you are a builder, designer or architect, Brandon Hoffman is your guy! Unrivaled in service.

21 July 2026
Unprompted review
Buster + Punch logo

Reply from Buster + Punch

Hi Seth,

We are so glad to hear about your positive experience with our products and services, especially regarding the design and the helpfulness of our team. It's wonderful to know that we've exceeded your expectations for Hayhurst Brothers Homes. We truly appreciate your kind words and your recommendation to other builders, designers, and architects. Thank you for sharing your valuable feedback!

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Wishing you a great day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Brandon at Buster+Punch has been a huge…

Brandon at Buster+Punch has been a huge help.

We are 3d printing homes in concrete and the modern styling, and quality have been top notch.

Delivery times are great and service is exceptional.

Highly recommend this group!

13 May 2026
Unprompted review
Buster + Punch logo

Reply from Buster + Punch

Hi Christopher,

We are so happy to hear about your positive experience! It's wonderful to know that our products' modern styling and quality are a perfect fit for your innovative 3D printed homes. We also appreciate your kind words about our delivery times and exceptional service. Thank you for your high recommendation!

Please do not hesitate in contacting us anytime if there is anything at all we can assist with.

Have a great day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Just the ticket!

Just the ticket! We love the quality, size, finish, design, JUST EVERYTHING about their hardware!

14 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Andrea,

We're so happy to hear how much you appreciate the quality, size, finish, and design of our hardware! Thank you for your wonderful feedback.

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Good service

Good service

7 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Jhon,

Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you’ve recently received such excellent service from our team.

Your kind words are truly appreciated, and we’re grateful that you chose to let us know about your experience.

If there’s ever anything else we can help you with, please don’t hesitate to get in touch. We’re always happy to assist.

Have a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Perfect size ,well made

Perfect size ,well made, well packaged

14 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Maria,

Thank you for your wonderful feedback! We're so pleased to hear that you're happy with the size, quality, and packaging of your order.

Please be sure to download our End Newsletter to see what other amazing products we have coming your way for 2026!

Wishing you a great day!

Kindest regards
The Buster+Punch Team

Rated 3 out of 5 stars

Attractive product but can be flimsy

Attractive product but can be flimsy. We've had to renew two or three switches in the past two years; they break easily no matter how carefully we use them.

6 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Barry,

I'm very sorry to hear you've experienced this.

I tried to reach you by phone but wasn't able to get through, so I've also sent you an email. We'd like to locate the order(s) you've had issues with so we can investigate and get this resolved for you as quickly as possible.

When you have a moment, could you please reply to my email? We'd really appreciate it.

I look forward to hearing from you soon.

Kindest regards,
Melanie
The Buster+Punch Team

Update: 22nd July 2026

Good afternoon, Barry,

I hope you're doing well.

I just wanted to follow up regarding the issues you've been experiencing. We’re keen to hear back from you so we can get everything resolved for you as quickly as possible.

I’ve also sent you a follow-up email with further details, and I look forward to hearing from you soon.

Kindest regards,
Melanie
The Buster+Punch Team

Rated 5 out of 5 stars

Sexy so far

Normally, I wait a few years to see if a product stands the test of time. But what I can confirm right now: it feels solid, looks great, comes beautifully packaged, and was delivered quick from half the globe away. Hit me down the line and I'll let you know if everything is still gravy under everyday use.

13 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Wasunt,

We truly appreciate you taking the time to share your initial impressions! We are delighted to hear that the product arrived quickly and that you are pleased with its appearance and packaging. We look forward to any future updates you might have regarding its long-term performance. Thank you for your valuable feedback!

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Beautiful unique product

Beautiful unique product. Shipped fast.

6 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Steven,

We're so pleased to hear you love the unique product and that it arrived quickly! Your positive feedback means a lot to us.

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

I started using B&P when they first…

I started using B&P when they first launched in the US back in 2012. It was the most unique light I had very seen. Fast forward to 2026 and this company has never stopped innovating. The first thing that caught my eye was the bulb, now they have full line up of light fixtures, hardware, switches, outlets, and door handles. This product will always be my go to with clients when they want something unique, quality, and a conversation piece within their home.

20 July 2026
Unprompted review
Buster + Punch logo

Reply from Buster + Punch

Hi John,

We are incredibly grateful for your long-standing loyalty and kind words! It's truly rewarding to hear that our commitment to innovation, from our initial unique lighting to our expanded product lines, resonates so deeply with you and your clients. We appreciate you choosing our products to bring quality and conversation-starting pieces into homes.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Excellent quality and best in class…

Excellent quality and best in class look and feel. Puts a bow on high class rooms and houses.

1 July 2026
Unprompted review
Buster + Punch logo

Reply from Buster + Punch

Hi Jacob,

We're so glad to hear you appreciate the quality and aesthetic of our products! It's wonderful to know they enhance your spaces.

Please do not hesitate in contacting us anytime via: info@busterandpunch.us if there is anything at all we can ever assist with.

Have a great day!

Kindest regards
The Buster+Punch Team

Rated 5 out of 5 stars

Unique offer

Unique offer, making LED fun. Always looking forward to new additions.

6 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Will,

We're so happy you find our LED products fun and unique! We appreciate your kind words and look forward to bringing you more exciting additions.

Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.

Wishing you a wonderful day!

Kindest regards
The Buster+Punch Team

Rated 3 out of 5 stars

Tell AU buyers that it may not fit if you are replacing an existing handle

While the product is great, I would have expected you to highlight to buyers in Australia that the usual door handle cut out size is 54mm - which is too big for your handles which assume the UK/EU average size. Given this why do you not offer rose plates that can reduce the hole size and in the same material as the handles, it would make a lot of sense and reduce negative comments like this.

12 July 2026
Buster + Punch logo

Reply from Buster + Punch

Hi Rob,

Thank you for taking the time to share your feedback with us today.

I tried to contact you yesterday and left both a voicemail and an email, as we'd really like the opportunity to address your concerns and help resolve any issues.

For every product on our website, we provide a detailed technical specification, including all relevant sizes and measurements, to help customers determine whether a product is suitable for their requirements before purchasing.

When you have a moment, we'd be grateful if you could reply to our email so we can answer any questions you may have and assist you further.

I look forward to hearing from you soon.

Kindest regards
Melanie
The Buster+Punch Team

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