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Burts Online Ltd Reviews 1,358

•
TrustScore 4.5 out of 5

4.7

Carpet Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including carpets and vinyl flooring, often noting that the items exceeded their expectations and were offered at unbeatable prices. Many consumers highlight the smooth ordering process, the helpfulness of the staff, and the exceptionally fast delivery service, with some orders arriving within days. However, some customers also noted issues with the delivery process, including delayed or missed deliveries, and problems with tracking information. A few people mentioned receiving damaged products or items that were not exactly as ordered, such as incorrect sizes or different carpet types.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping times,... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers are... See more

Quality

People report positive experiences with quality, often describing products as outstanding, excellent, and... See more

Price

Clients share positive opinions on price, consistently highlighting that products offer excellent value. Many... See more

Order

Reviewers highlight positive aspects of the ordering process, consistently finding it simple and... See more

Based on these reviews

Rated 5 out of 5 stars

Great communication, all so easy, I ordered samples on line and carpets by phone, easy, no hassle, picked phone up, dealt with human direct on query without pressing 1 2 3 4 5 ~.... order placed and c... See more

Rated 5 out of 5 stars

The samples I ordered arrived with a few days, which was brilliant and I was able to choose what I wanted. I ordered two rolls of vinyl for bedrooms (I have a cat who sometimes has accidents and a... See more

Rated 5 out of 5 stars

I bought herringbone carpet. The quality is outstanding, it’s the best carpet I’ve ever bought….and the cheapest. I’m so happy, the carpet was exactly as described and much more. It was a very smooth... See more

Rated 5 out of 5 stars

Postcode: po21 2px I would give more Gold stars. So 5 FAT obese gold stars. Go buy your carpet Fast customer service Order your vinyl flooring! The delivery date is faster than Usain Bol... See more

Company details

  1. Carpet Store
  2. Carpet Wholesaler
  3. Flooring Store
  4. Home Improvement Store
  5. Linoleum Store

Written by the company

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good service

Used Butts before, the first time service was really good and the same again this time, good service at a reasonable price will be back again when we do the next room.

31 March 2026
Rated 5 out of 5 stars

I won't ever get carpet elsewhere!

I've used burts in 3 different houses now. The first being 10 years ago in my first home. I've bought different types of lino and carpet. I will never buy flooring elsewhere! Its so affordable and great quality and the customer service team are always so wonderful and polite.

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Overall service was great

I had ordered samples, only one had arrived. Called and they would send out the other which was the wrong carpet but the right colour.
Ordered carpet, called to let me know it would be dispatched that day and arrived within 3day. (Am in the highlands)
Overall staff were pleasant and helpful. I absolutely love my new stair carpet

Delivery guys were very helpful and took my carpet into my house for me.

26 March 2026
Rated 5 out of 5 stars

Excellent service

Bought a remnant, exactly as described ,delivered within 48hrs, was well wrapped and protected, we then ordered some coir matting sold by metre, again delivered within 48hrs, well packaged, extremely happy with service and carpet/coir mat

15 March 2026
Rated 5 out of 5 stars

fantastic

Great price, communication was brilliant, delivered exactly when they said, really helpful courier.

13 March 2026
Rated 5 out of 5 stars

Excellent quality roll vinyl and it looks fantastic!

The samples I ordered arrived with a few days, which was brilliant and I was able to choose what I wanted.

I ordered two rolls of vinyl for bedrooms (I have a cat who sometimes has accidents and another who scratches carpets). This is meant to be a temporary measure, but the flooring looks amazing! It’s foam backed, so comfortable under foot. The wood effect pattern looks brilliant and just as good as the more expensive click vinyl laid on the landing. The vinyl was delivered within three days and the quality is fantastic. I highly recommend.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing level of service

Amazing level of service - really friendly customer service, fantastic quality of product, and a great turn around for delivery. Couldn't ask for a better service!

10 March 2026
Rated 5 out of 5 stars

Great experience

Very Good selection on the website all good price and fast delivery. Delivery driver placed item exactly where I asked, very polite and helpful- thank you Aaron! Will be buying again in the future.

27 February 2026
Rated 5 out of 5 stars

Lovely piece of quality carpet at a…

Lovely piece of quality carpet at a really reasonable price and fast delivery.

19 February 2026
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Reply from Burts Online Ltd

Hi Bella, Thank you for taking the time out to leave us a review! Its much appreciated.

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