Burrows & Hare Reviews 234

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Order not received, no replies to emails requesting update. 18 days since order and nothing received. Tracking number not tracking. Emailed x2 but no response on either ocassion. Tried live chat o... See more

Rated 5 out of 5 stars

My first visit to the Burrows & Hare shop was helped by the friendly staff who made browsing the range of clothes and accessories worth the visit to Oxford on it's own. I didn't find the trousers I... See more

Company replied

Rated 1 out of 5 stars

Avoid. Purchased £110 shoes as a gift, they arrived as if they had been used as a football for the past year. Box was beyond unacceptable as a gift. Returned promptly, refunded promptly in fai... See more

Rated 5 out of 5 stars

Easy to use website and ordering was simple and fast. One of the items was no longer in stock so B&H called to offer a replacement and to meet the fastest delivery option. This is why we continue to s... See more

Company details

  1. Men's Clothing Store
  2. Bag Shop
  3. Clothing Store
  4. Fashion Accessories Store
  5. Perfume Store
  6. Shoe Store

Written by the company

Burrows & Hare, men's lifestyle and grooming for a new generation of discerning gentleman. Our vision for every item, is that it be beautifully crafted, built to last and live organically with those who wear it and within its environment.At Burrows & Hare we believe in opting for a higher quality of product, made by skilled and talented people. Through classic styling, quality materials and meticulous finishing, each product becomes timeless, making it a modern classic. Overall, we align our lifestyle philosophy with "buy less but buy better quality goods" it strives towards reducing waste, pollution and misconduct against labour force. Be it in a small way, it honours the craft and product itself.


Contact info

3.4

Average

TrustScore 3.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Riverside waxed lunch sack

Such a great high quality product from my local brothers in oxford, can not believe the amazing finish and product i now have for my scotch eggs, beer, and sandwiches. Carry on the good work people.

8 December 2021
Rated 1 out of 5 stars

Poor

I ordered and paid then you decided the items were out of stock - not good!

Please stop asking me to review items I haven’t received.

29 November 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. Really pleased with my purchase. Arrived day after I ordered. Brought as an additional Christmas present for my husband.

29 October 2021
Rated 5 out of 5 stars

Oxfords hidden secret

The staff are always polite, welcoming and highly knowledgeable on all the excellent stock in-store, designs, potions, etc. The clothing range has to be the best in the city for sustainability! Gorgeous fabrics.

29 October 2021
Rated 3 out of 5 stars

Not super satisfied with the service

Not super satisfied with the service. I ordered early on a Friday morning and got a call on Tuesday the following week to say the item I ordered was actually damaged and couldn't be dispatched. It shouldn't take almost 4 business days to communicate this to a customer. In contrast, my items ordered on Mr Porter at the same time were in my hand on Monday...

A bit disappointing really. Also, it would be better if the 'sold out' items were removed from the website, as it is quite annoying browsing through a list of nice items that you can no longer buy (or are actually damaged and cannot be purchased)! Do you also keep photos in your physical store of sold out items so that customers can feel the frustration of not being able to buy something they like?!

Kind of amateur hour for a supposedly upmarket boutique.

13 October 2021
Rated 5 out of 5 stars

Great quality and service

Great quality items and great customer service. I’ve purchased several items from Burrows & Hare both for myself and others and have never been disappointed. Great quality and selection. The shop is beautiful and online delivery is quick. Highly recommend.

13 October 2021
Rated 5 out of 5 stars

Love this shop

Stumbled on this place on a weekend away. What a great shop! I ordered a number of items my husband liked as a present for his birthday. They have arrived quickly and well packaged. Everything looks perfect- really good quality, I’m sure he’ll love them. Thank you 😊

10 October 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look