Burns Crystal Glass Ltd Reviews 88

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Always a fabulous choice of glassware with beautiful designs at affordable prices with beautiful gift box packaging. Needed my order sent in tight time frames and with a personalised message included... See more

Rated 5 out of 5 stars

Highlander in El Paso Texas I work at a public high school in El Paso Texas that borders with Mexico. Our mascot is a Scottish Highlander, we wear Hamilton plaid, and have a bagpipe group. As you c... See more

Rated 3 out of 5 stars

The tumbler itself is lovely, beautiful shape and quality. Being charged £7.20 flat fee packaging for it is ridiculous. For one little glass! Especially when shipping is £6 according to the website. A... See more

Rated 5 out of 5 stars

I placed my order by ‘phone and was assisted by a very helpful employee. My item arrived in perfect condition as a result of superb packaging. I really hope I don’t break this glass…but I would most c... See more

Company details

  1. Engraver

Written by the company

When Donald Kay, a professional crystal cutter, formed Burns thirty-five years ago he focused on one simple thing – producing the finest of Scottish gifts in crystal and glass. Today we are proud of our Scottish heritage but more than that we believe that we produce the finest handcrafted crystal and glass gifts on the market. Brought to you by true masters of their art our message to you is simple – ‘If you are looking for a Scottish gift – gift Burns.’


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful glasses

Beautiful brandy glasses, lovely engraving, nice gift box, perfect birthday gift, sister loved them. Would definitely buy from Burns Crystal again.

6 January 2026
Rated 5 out of 5 stars

Slainte Mhath

Ordered a set of 6 from Australia , for my sisters birthday in Scotland ! She absolutely loves them and the cake beautifully packaged. I’ll be back for her birthday next year to get something that matches them. Great option for a nice gift ! Thank you

5 November 2025
Rated 5 out of 5 stars

Easy Ordering

The website is easy to navigate. Ordering was simple. The items I ordered were despatched quickly. The big hold up in receipt is US customs in Fort worth, TX.

15 September 2025
Rated 5 out of 5 stars

Fabulous Glassware, 5 star service

Always a fabulous choice of glassware with beautiful designs at affordable prices with beautiful gift box packaging. Needed my order sent in tight time frames and with a personalised message included which Burns Chrystal prossed effortlessly. 5 star customer service. This was my 4th order from Burns Crystal and I will continue to use them again and again as they make for perfect gifting to treat loved ones

7 July 2025
Rated 3 out of 5 stars

Incorrect item received

When I first received my purchase it incomplete I was throughly disappointed, I contacted company direct and it was rectified immediately and and they sent out what was missing the same day.

19 April 2025

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