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Review summary

Created with AI, based on recent reviews

Looking at 4,542 reviews, reviewers had a great experience with this company. Customers consistently praise the products, especially the phone cases, for their beautiful designs, high quality, and durability, often noting they protect phones effectively even after frequent drops. Many reviewers appreciate the aesthetic appeal, with some mentioning that the cases turn their phones into fashion statements and receive many compliments. The customer service is frequently highlighted as excellent, with representatives being prompt, helpful, and efficient in resolving issues like warranty claims or order mistakes. However, some customers experienced issues with delivery times, finding them longer than anticipated or encountering problems with tracking and receiving their orders. A few other people also felt that the quality of materials had declined over time, with cases cracking or prints fading more quickly than previous purchases, and some accessories like magsafe features or watch bands not functioning as expected. Conversely, a small portion of people were dissatisfied with customer service, citing slow communication, unhelpful responses, or a lack of proactive support when issues arose.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the variety of options and beautiful... See more

Quality

People report positive experiences with quality, with many reviewers describing products as gorgeous,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery times, some... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the prompt, helpful, and kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since learning about them, I have always bought and been satisfied by Burga phone cases. Beautiful designs with a sturdy construction that can handle frequent drops; these cases always last between... See more

Company replied

Rated 5 out of 5 stars

I treated myself to four Burga cases, one for every season, and they’ve completely exceeded my expectations. Each design captures its season beautifully — fresh and bright for spring, bold for summer... See more

Company replied

Rated 5 out of 5 stars

I ordered my phone case & was contacted via email soon after ordering. The enthusiasm I felt from the company was good plus they sent me many updates re purchase. Seeing my phone case in my hand wow... See more

Company replied

Rated 5 out of 5 stars

These are pricey so I’m hopeful the quality matches the cost, but I had to interact with their customer service department and they were extremely prompt, helpful, and kind. I did not need the hyperbo... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This case PROTECTS!!

When I got a new phone, there was no question of which phone case I was going to go with. It had to be Burga.
Last year my old phone went through a lot. From being dropped constantly to drunkenly being dropped off a rooftop at 5 stories and still surviving. Burga is the best protective case ever and is such high quality!
The only hard part is picking which design you like, because honestly I wanted them all!

7 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi hi!

Turns out the stars aligned — and they delivered you to us 🌌

We’re over here twirling with joy (and maybe showing your review off a little).

Can’t wait to cross paths again!

Much love,
BURGA ✨

Rated 5 out of 5 stars

Love my new phone case!

Love my new phone case! Very stylish, yet sturdy. You have a customer for life. Plus, I've already had three friends order from you because they liked the look and durability of mine. Very fast shipping and top notch quality.

27 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello!

Your review brought a big smile to our faces. Having awesome customers like you is what keeps us going! Thanks for being in the BURGA Fam! 🤍

Love,
BURGA

Rated 5 out of 5 stars

experience with staff

I bought a phone case and had accidentally broken it, i reached out to them and they offered to send me a new one completely free as it has 12 months warranty. the most loveliest staff so would 100% recommend

27 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi!

You just made our day brighter - we’re so happy you’re loving your experience with us. 🙌

Thanks for sharing your thoughts!

Sending smiles your way,
your BURGA team ✨

Rated 5 out of 5 stars

The cases are so pretty and the…

The cases are so pretty and the material feel safe and comfortable for the daily use. The design are like the pictures. Loved it!

10 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Your review made our day!

It’s awesome to hear that you’re loving your BURGA goodies. Thank you for sharing the love - hope to see you back again soon!

Sending all the good vibes your way,
BURGA 🤍

Rated 5 out of 5 stars

Although the first shipment of my order…

Although the first shipment of my order was stuck somewhere, they sent a reorder free of charge to me. I did receive the order of my case and magnetic ring and love it so much! They were understanding and attentive!

1 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

Now that’s what we love to hear! 🤍 A top-tier experience for a top-tier customer - sounds like a perfect match. Thanks for making our day! ✨

Big love,
BURGA

Rated 5 out of 5 stars

I never found casing that looks as…

I never found casing that looks as exclusive as this one before. This is just literally my type of aesthetic. Looks chic, elegant, mature, sophisticated.

27 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you! 🤍 We’re over the moon that you’re enjoying your purchase. Looking forward to seeing you again!

Best wishes,
BURGA

Rated 5 out of 5 stars

Beautiful mag-safe ring holder for my…

Beautiful mag-safe ring holder for my phone. The quality is excellent. More expensive than Amazon but absolutely worth it for the quality and design.

20 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Thanks so much for your review! We truly appreciate that you value the quality of our products. We understand that prices can be a consideration, but we aim to ensure that you’re receiving premium products that stand the test of time.

Kind regards,
BURGA 🤍

Rated 5 out of 5 stars

That burga was able to get my replacement order right

That burga was able to get the replacement order right for the customers, and hopefully so next time the first original order wont happen again one day, but overall i love the case so thank you burga with an awesome customer service for treating customers right

27 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Your message just made our day! 💫 We’re thrilled that our customer service made a positive impression - we always strive to make your experience great! It’s amazing to hear that you’re loving your purchase!

We can’t wait to see you back again soon!
BURGA 🤍

Rated 5 out of 5 stars

Cooked my case on accident

Listen my case (and phone) magnetized to the bottom of a baking sheet and i put that baking sheet in the oven on BROIL.. then still not knowing where my phone was i sat the baking sheet on the stove to cool BUT I had forgotten to turn the eye off until just moments before.
I tried calling my phone and I looked everywhere but come to find out it was sooooooo hot it shut down! I had to use a spatula to scrape it off the eye! But after some time in the freezer not only was my phone completely fine but my case HARDLY melted like literally you cant tell at all its just a little flat on the front (screen side) and it's kinda sharp lol makes calls annoying. I bet my phone would have been a lost cause if not for this case. Also wouldn't have been in the oven if not for this case lol but I learned.

22 April 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Well, this is certainly the most eventful review we've ever received and we are so glad you and your phone made it out okay! 😄 💖

We honestly can't believe how much your case went through - oven, broil, a hot stove eye, and still held on! We're so happy it did its job protecting your phone when it mattered most, even if the circumstances were a little… unexpected! ✨

All of our products come with a warranty, so we'd love to look into getting you a replacement for your (very brave, very dedicated) case! We'll be sending you a request through Trustpilot to get your order details, and once we have those we'll get everything sorted for you!

Much love,
BURGA 🤍

Rated 5 out of 5 stars

Phone case is so cute

Phone case is so cute! I did order it 5/5 and it didn’t come till 5/26 I was unaware of the long time frame and i got worried it got lost. I was told by the helpful burga team that it takes 5-11 business days, something like that.

26 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thank you so much for your lovely review - we really appreciate it! 💖

We're so happy to hear you're loving your order! We do understand that the wait can feel a little long, and we truly appreciate your patience. We're always working on improving our delivery experience and feedback like yours helps us do just that! ✨

We hope to see you back again soon!

Much love,
BURGA 🤍

Rated 5 out of 5 stars

These phone cases are awesome

These phone cases are awesome. The art work is amazing and the quality of the case is high grade.

26 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Your review made our day!

It’s awesome to hear that you’re loving your BURGA goodies. Thank you for sharing the love - hope to see you back again soon!

Sending all the good vibes your way,
BURGA 🤍

Rated 5 out of 5 stars

A+ Quality

The phone cases that I ordered were exactly as shown, fit all phones snug and the quality is excellent. Shipping took a little longer than what I liked, but not too bad. Definitely worth the money!

5 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thank you so much for this wonderful review — it truly made our day! 💖

We're so glad to hear the wait was worth it and that you're loving your product! We completely understand that waiting for your order can feel like forever, and we truly appreciate your patience. Knowing it was worth every penny makes it all the sweeter! ✨

We hope to see you back again soon!

Much love,
BURGA 🤍

Rated 5 out of 5 stars

Great products

Great products

2 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

We’re so happy to hear you’re satisfied and can’t wait to see you again! 🥰

Love,
BURGA

Rated 5 out of 5 stars

I love their cases

I love their cases. Shipping may take a while since it's coming from far. Lithuania I believe, but it's quality and easily my go to phone case choice. I'm considering an accessory next time.

11 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re so happy to hear that you’re loving the products! 🤍 Your feedback means a lot to us.

Transit times can vary, but we truly appreciate your patience. We’re always working on improving the shipping experience.

Love,
BURGA

Rated 5 out of 5 stars

Varies styles with good deal

Varies styles with good deal

26 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there!

Your awesome rating really made us smile! 😄 We’re so glad to have you as part of the BURGA fam and can’t wait to see you again!

Love,
BURGA

Rated 2 out of 5 stars

Bought a case for a Galaxy Z flip7 and…

Bought a case for a Galaxy Z flip7 and it broke within a couple of months. Absolutely ridiculous for the price of these cases. The plastic is also constantly sliding off the rubber backing which is highly frustrating. The designs are cute, but the price for this cheap quality is horrible.

26 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you for sharing your thoughts with us - we’re listening! 💫 Our products come with a warranty, and we’d love to take a closer look at this for you. Our team has already sent a request via Trustpilot to the address used when placing your order, and we’re here to find the best solution together.

Warmest wishes,
BURGA

Rated 5 out of 5 stars

Product is excellent

Product is excellent

26 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We're beyond happy to hear this!

Your support means so much!🤍 See you again for your next favorite find! 🛍️

Your BURGA crew

Rated 5 out of 5 stars

I think the company is great and their…

I think the company is great and their products are such good quality snd very nice packaging too. I did have an issue with something that they wanted to resolve and contacted me about but I will definitely be buying more things from them as I can’t fault the service so I would highly recommend them

26 May 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Thanks a ton for your review! 🌸 We’re over the moon that you’re enjoying your time with us. A little hiccup here and there is nothing we can’t handle, and we’re already making things even smoother for your next visit.

Catch you soon for a flawless experience! ✨

Cheers,
BURGA

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