Bupa UK Insurance Reviews 42,078

Very easy to book, my dental treatment is included in the plan and as I used a Bupa dentist it was covered totally and I did not have to pay and claim back. I was a new patient to the practice and they were not currently taking new NHS patients but I was able to be put on the books through the Bupa scheme. The staff and dentists at the practice were all excellent - all round a great experience with Bupa Dental.

BUPA have been understanding and empathetic during the whole process from diagnosis, delay in treatment and eventually after operation.

The agent was very helpful and clear with her information. It was so reassuring to know I could finally get some help. I hadn’t claimed since 1990 but and BUPA was good then so it was good to know the service was still so efficient.

Everyone I spoke too was very kind and informative.

The process was straight forward. This time I didn't request regular updates either, because I didn't think it necessary, after the last submission.

Really easy to get treatment approved with a good selection of physios. Very pleased with the entire process, no problems at all.

We have had Bupa health insurance through my husband’s work for almost 20 years to the cost of almost £200,000. In all that time, all they have covered is one wisdom tooth removal.

For the past MONTH I have been trying to access a simple psychiatrist appointment for my teenager, and they have done nothing but drown us in endless paperwork, bureaucracy, pointless triages and phone calls that go nowhere.

Bupa have poor access to actual medical services and medical professionals when you need them. Bupa is in my opinion a total sham. They profit off peoples vulnerabilities, and do not deliver what is promised.

None of the 3 psychiatrists offered are local. If and when we actually get an appointment, it will be via video call which is a very poor standard of professional healthcare. Do not waste your money.

I'd had a painful knee for around 4 months and it wasn't getting any better. I contacted BUPA and was given a video appointment with a physio who gave me easy to follow exercises to do on an app which showed videos. My knee has now recovered and the whole process was so simple.

BUPA were very efficient as well sorting out the consultant regarding visits and insurance cover. So far everything has gone smoothly now waiting for the prognosis and when the procedure will occur. Spire Regency hospital the staff were all very polite and helpful

Very professional, helpful and Informative. All staff were just great

Tried to get a consultation re a facial mole which appeared out of nowhere last summer . Used the Bupa app initially but said more information required so called the number given , described condition again and was told this condition not covered as no symptoms? Tried again this time for a Bupa online consultation sent a picture of the mole. someone from Bupa called me and was very helpful but it seems like unless the mole is itching, bleeding or some strange colour it’s seen more as a cosmetic issue. I aways thought they should be checked out asap -anyway the helpful lady did agree that I was covered to be seen by a dermatologist . Took about 2 weeks to sort out

When making my claim it was a very easy online form to complete, followed by a very quick text message to say my claim had been approved and i would receive payment within 7 days.
Very efficient. Thenk you.

I claimed for my annual dental treatment, the process was easy and efficient. Payment was made within a few days, veru good service

Super easy process to submit claims, and very impressed with how quickly payment was made

Very quick and efficient service

I spoke to a lady called Jasmine who guided me through the process of getting a referral and pre-authorisation. I had not previously used Bupa and she took time to make sure that I understood the processes and timelines, doing so quickly, efficiently and with empathy. Excellent service.

The app makes booking appointments super easy, they also have really good availability.

Initial appointments have always been really good, the experience and professionalism of the doctors is to a good standard however making a booking once you’ve been referred isn’t overly clear to the point I didn’t book for my most recent referral.

I have also found if there is any reason for them not to cover you, they’ll take it but I guess that’s normal for insurance.

Everything was well explained, time was given, didn’t feel rushed. I felt I was listened to.