Bupa UK Insurance Reviews 42,092

Very quick process to claim back dental treatment.

The on-line system was so easy to use, a few details needed, then upload the receipts, job done! An email to confirm receipt of the claim followed by confirmation and the amount to be paid. Smooth and seamless.

The person I spoke to was really good in dealing with my inquiry and dealt with it promptly.

Excellent company , team always so helpful and made the claim process so easy at a stressful time .
Five star service ⭐⭐⭐⭐⭐

Every time I rang with information
You seemed to want more

Awful - I had to chase for her a month and then once someone responded they wanted me to pay my GP £60 to receive £100 - very stressful and unhelpful!!!!
I’m recovering from an emergency surgery - this is a waste of time!!!

Initial triage call was booked in promptly and the expert I spoke to was super helpful in sharing lots of suggestions and listening to my specific circumstances.

Hi I recently contacted BUPA for a procedure. This was dealt with both professionaly and quickly, as usual. Highly recommend

Great support from the lady I spoke to. I felt heard and involved in decisions about my treatment.

Really professional and easy experience, spoke to a woman named Pia about authorisation for treatment, she made it very quick and was very polite. Would recommend :)

It was very easy to talk to someone and get authorisation for treatment

First time user of BUPA, which I have via my employer. I was very impressed with how quick and efficient everything was. I had a minor op but was still treated with the utmost care and attention and the whole thing was arranged in a matter of weeks. I am aware that I would have been waiting months for the Op on the NHS.

This was the first time that I used the cashback incentive scheme provided by my employers.
I received a receipt from the pharmacist and followed the instructions that were very straightforward.
A few days later I received the requested amount back into my bank account.
I was very pleased with the speed and no extra worries once the form had been correctly completed.
I would recommend giving it a try. I will be using this service again soon.
Thank you in advance.

I was very pleased with the time and understanding received.
Instead rushed, I could explain past and now issues, feeling that the doctor I have spoken to was listening and interested.

There was no delay in authorisation. My involvement was minimal. They dealt with my consultant and approved the treatment extremely promptly. My consultant told me he is always relieved when it is BUPA, as they are the best to deal with when it comes to cancer treatment.

Utterly appalling experience. Found a lump on my back, called Bupa who told me to get a gp referral. Got that and GP suggested an ultrasound scan - I’ve spoken to 8 people, including a follow on bupa healthcare professional, on the phone and lost count of emails sent and still nothing. Kicking the can down the road saying they need more information. They don’t, they have a GP referral, one of their healthcare people and eight other people’s notes on their system. No doubt the FCA will have a view on this too - escalating to the regulator. Avoid Bupa - a company going firmly backwards.

Each time I try to access my healthcare with BUPA there are far too many steps to get the help you need, you realise it would have been better to access it via NHS.

First I saw a bupa GP via video call, then they asked me to arrange a face to face appointment, the face to face GP wanted to arrange scans (which on the NHS they are at liberty to do), but via BUPA they need to refer to a specialist first, the wait to book an appointment with the specialist is 6 weeks (no earlier appointments in my area), in the mean time I need to get my underwriting sorted by my NHS GP, fill out forms take it to them, then collect it, send it over and pay a charge of £90 which BUPA will reimburse only £50. And all of this, without a date of the scan yet as need the specialist to request and God knows how long I’d have to wait for the next available appointment which fits in with my schedule.

All these admin steps are stressful, confusing and unnecessary, especially when I went through a lengthy process to just RENEW my policy in December 2024, (hence why they needed an underwriting even though I’ve been with BUPA since 2020). This is not a one off, each time I’ve ever wanted to access something I loathe the whole process, especially with a full time job, family and new health concern.

If you think about it, the first time I considered to see a GP, I would have been better off seeing my NHS GP then waiting 6 weeks for the scan they would have requested, not this circus of quests forms admin appointments conversations and payments!!

The speed and actions taken following my initial diagnosis was very impressive. This is the first time I have found myself in such a potentially serious and unexpected situation and I feel I couldn't have expected more.

I am very pleased with the consultant I found and the speed and proficiency of all subsequent actions.

The receptionist was friendly and prompt, the dentist was very open and listened to my concerns. Even the staff I had no involvement with were walking around with a smile. It was an all round fantastic experience and I am not a fan of the dentist at all. Have recommended my wife to travel to use Durham Bupa also as they are a cut above the rest.

Everything gets explained clearly.
All questions get answered clearly.
Staff are always polite