bunq 

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See what reviewers are saying

Rated 5 out of 5 stars

bunq offers some genuinely strong features — particularly multi-currency accounts, instant payments, and flexible investing, which clearly set it apart from traditional banks. Where it falls sh... See more

Company replied

Rated 4 out of 5 stars

So far I am very happy with Bunq's services and all the additional options like Crypto, Stocks and also the bonus system. I only have some difficulties when paying bills when I have to give a descript... See more

Rated 5 out of 5 stars

Frequent travelling, staying for longer than a couple of days and now a new family... for this kind of lifestyle, neo banks suited me more than usual banking solutions. Bunq catched my attention with... See more

Rated 4 out of 5 stars

it is good to see that neobanks are rising, but not all digital banks deliver quality services. But bunq is different, founded by a visionary man - bunq offers many features. This not just some... See more

Company replied

Company details

  1. Bank
  2. Financial Institution

Written by the company

bunq is a fully mobile bank designed to make managing your money simple, fast, and flexible. Whether you're traveling, saving, or sharing expenses, you stay in control with local IBANs, zero FX fees, and real-time notifications. Open an account in minutes, track your spending, set budgets, and even plant trees as you pay. With 24/7 human support and no hidden fees, we offer a transparent banking experience that fits your lifestyle. As an independent bank, we grow when you love using us. Join millions across Europe who already use bunq for smarter, greener, and more convenient everyday banking.


Contact info

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Rated 5 out of 5 stars

Some benefits

I can spotlight some of the advantages that I like the most about using bunq:

- Money management tools such as salary sorter, spending insights, spending limits
- 24/7 support that answers in a matter of seconds
- Cheap subscription plans (up to 19 euros only)
- Free ATM withdrawals (6 per month)
- ZeroFX with the best exchange rates

11 February 2026
bunq logo

Reply from bunq

Hey Ulysse 👋

Thank you for the 5-star review ⭐️

We’re happy to hear you’re having a great experience and enjoying our features 🌈

Rated 5 out of 5 stars

My bank for every payment

Instant, doesn’t require any confirmation, can do schedule ones… Nice

18 March 2026
bunq logo

Reply from bunq

Hey Koldo 👋

Thank you for the 5-star review ⭐️

We’re happy you’re having a great experience and enjoying our payment features 🌈

Rated 1 out of 5 stars

Customer service sucks

I bought an item with my credit card but got scammed. I asked them for a refund and uploaded every necessary document. I explained everything in my original claim even that I didn't get an email so I didn't have a receipt or prove of purchase. But one of the steps was to show them the item i tried to purchase and that is exactly what I did.

They replied really fast (an AI bot). After a while I talked to a real person and he understood my situations and assured me it was alright and that they will sort things out. I uploaded everything that I could to show them what the situation was.

They messaged me 5 times (AI bot again) about the fact that I didn't upload a proof of purchase. And every time I explained to them that I didn't get one because I got scammed, and again bunq said it was okay and my claim was send to the right person to sort it out. After the 5th or 6th time they finally stopped. That was more then 3 months ago, a process that they claim takes only a month. I messaged them again if they're still working on it or not, and then a day later they said I will get my money back at the end of april. More then 5 months after I made my original claim.

They're customer service sucks!!!!!

17 March 2026
Unprompted review
bunq logo

Reply from bunq

Hey there,

Thank you for sharing your detailed feedback. Providing top-notch support is our priority and we'll do our best to ease your concerns.

Chargebacks are how we help you get your money back for card payments. To submit a strong claim, clear evidence is crucial, which is why our system requests documentation.

Our support is built with AI to be available 24/7, with human experts stepping in for complex cases like yours.

We'd like to look into how your claim was handled and the communication you received. Please reach out to us at support@bunq.com so our team can investigate this further.

Rated 5 out of 5 stars

Travelling around the world without any worries

Initially, I thought bunq not having a single branch IRL might be a bit of a problem, especially if I go to other countries around the world, but that is not the case. Them operating fully online makes the experience even easier, since everything is there in the application. Support as an example works 24/7, and they helped me two times while I was on a vacation in Bali. They also offer travel insurance and a fxzero feature that has one of the best exchange rates. All in all, a seamless experience as a tourist!

17 March 2026
Rated 5 out of 5 stars

not just banking

they do provide nice banking services, and they ensure you're protected and all your money activities are safe so that you can do things just using their app. But I also I think they've done a good job with other sides like their blog and learning hub (after reading that, I started my dive into crypto markets by the way), so it's like their complementary aspect.
They post different tips related to finances, like one article I read recently about instilling useful money handling habits in children or how to manage money as a couple. That so helpful and empowering.Deserve ♥️

17 March 2026
Rated 4 out of 5 stars

slowly gorwing my savigns here

slowly gorwing my savigns here, interest rates arent sky high - but I have strong depost scheme protection, up to 100k euros...
That gives lots of sense of security.

17 March 2026
bunq logo

Reply from bunq

Hi Henrique 👋

Thank you for the 4-star rating and your feedback!

Regarding interest rates, the more you deposit above your personal threshold, the more interest you earn. To see your threshold, just tap "Interest Rate" in any of your Savings Accounts.

We're always aiming to provide our users a 5-star experience. If you have any suggestions, feel free to share them with us at support@bunq.com 🙏🏼

Rated 4 out of 5 stars

handy for travel for sure🤠

seeing my spending for each country is 🤓🤓 good visuals, keep it up

12 February 2026
bunq logo

Reply from bunq

Hi Marcos 👋

Thank you for the 4-star rating and your insightful feedback!

We're happy to hear that bunq is handy for your travels and that you're enjoying the spending insights feature.

We're always aiming to provide our users a 5-star experience. If you have any suggestions, feel free to share them with us at support@bunq.com 🙏🏼

Rated 4 out of 5 stars

Finn unexpectedly is way better

I wouldn’t have never thought I’d say this, AI finn assistant is way better than customer service. I hope CS will be fine because in this case AI can replace them!

17 March 2026
bunq logo

Reply from bunq

Hi Javier 👋

Thank you for the 4-star rating and your insightful feedback!

We're happy to hear you're having such a great experience with our AI assistant, Finn.

We're always aiming to provide our users a 5-star experience. If you have any suggestions, feel free to share them with us at support@bunq.com 🙏🏼

Rated 4 out of 5 stars

didnt know

banks can be so differet. i used to think all of the mare esesentially the same LOL.
but bunq is really differente becuase its completely online, and they have so many features and all inside phone with no paperwork.
verification was quick documents are accepted quick and if you do normal banking without shady payment its all goood.

17 March 2026
bunq logo

Reply from bunq

Hi Casper 👋

Thank you for the 4-star rating and your positive feedback!

We're happy your account was verified quickly and enjoying our features.

We're always aiming to provide our users a 5-star experience. If you have any suggestions, feel free to share them with us at support@bunq.com 🙏🏼

Rated 5 out of 5 stars

The interest rates may still remain the same

i was the saving type at first, but then you gotta look back and see whats that got you.
Its just saving from inflation and tahts it, nothing about actually earning unles you have like 100k in the acc.
thats why itsaabout investing: crypto + stocsk if chose carefully with good risk management, thats when stars align.

17 March 2026
Rated 4 out of 5 stars

Great except for

They remove this trees thing! It was good I wan thinking I help the environment!

17 March 2026
bunq logo

Reply from bunq

Hi Emile 👋

Thank you for your feedback! We want to assure you that our tree-planting feature is still going strong, just with a recent update.

Here’s how it works now:
- Joined before Feb 13, 2026? You still plant a tree for every €100 spent and soon you'll also be able to plant trees via the Wheel of Fortune.
- Joined after Feb 13, 2026? Every card payment earns you a spin on the Wheel of Fortune for a chance to plant up to 100 trees.

You can see the trees planted on the bunq app by going to your Profile and tapping 'Trees Planted by You'.

We're always aiming to provide our users a 5-star experience. If you have any other suggestions, feel free to share them with us at support@bunq.com 🙏🏼

Rated 5 out of 5 stars

After updating to the V5 app

After updating to the V5 app cersion, cards managing, easier for sure. I had 6 cards here, and its toxic as hell, trying to pay with one, and not the other, and remembering which is wich. In apple Pay,; at least it is a lot easier now. I heard on android its still not as good as on ios though.

17 March 2026
Rated 4 out of 5 stars

aint just bank

bunq isnt your typical bank that offers simple savings account. Nope, it is different, it is a neobank, a fintech company.
The company focuses on wide range of fintech services. What really makes them stand out from technical stand point is the free API they offer to developers. My colleage, a tech savvy guy, highly credits their tech library that enables him to creat cool fintech apps in his free time....

However, some thigns need improvement. For example, pricing for elite plan can be lowered, and need to increase stock selection.
But it is still growing..so. lets see

17 March 2026
bunq logo

Reply from bunq

Hi Nuno 👋

Thank you for the rating and your insightful feedback!

We're happy to hear you're enjoying the features and services we provide at bunq.

Regarding pricing, we designed our four plans (Free, Core, Pro, and Elite) so you can choose the one that offers the best value for your needs. We also appreciate your feedback on our stock selection as we continue to grow beyond Europe. Keep an eye out on our socials for upcoming updates.

We're always aiming to provide our users a 5-star experience. If you have any other suggestions, feel free to share them with us at support@bunq.com 🙏🏼

Rated 5 out of 5 stars

Its budgeting feautres

Honestly, I started using bunq mainly for its budgeting features, and it turned out to be very practical. I created several sub-accounts for different purposes and that alone helps me keep everything organized. Also, no matter how many transactions I make every hour, I'm always get instant notifications about activity on my account. I thought it would stop after 3 actions

17 March 2026
Rated 5 out of 5 stars

some helpful

insights into how i can budget better, and data on what i spend on transport and travel, were helpful to me too. They work better if all the moneyis in bunq though.

17 March 2026
Rated 5 out of 5 stars

It's powerful bank

HAVE no idea how they managed to put such powerful features and quite a bunch of these features into app. The thing is that it hasn’t lagged even for a second. Optimized for IOS.

17 March 2026
Rated 4 out of 5 stars

Good amount of features

Good amount of features, some of those unique (like multiple sub accounts each with own IBAN, may be even in different countries). Income sorting possible to external accounts -among others.

16 March 2026
Unprompted review
bunq logo

Reply from bunq

Hi Vitaly 👋

Thank you for your insightful feedback! We're happy you're enjoying our bunq app features.

We're always aiming to provide our users a 5-star experience. If you have any suggestions, feel free to share them with us at support@bunq.com 🙏🏼

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