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Bunny Bistro Reviews 

1,236
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of products, including dust-free bedding and excellent hay, often described as first-class and fresh. People appreciate the wide variety of treats and forage options available, keeping their pets engaged and healthy. Reviewers also find the prices very reasonable, offering great value for money. The company's delivery service is frequently highlighted for its speed and efficiency, with items consistently arriving quickly and well-packaged. Many consumers note the overall excellent service and reliability, making them happy to recommend the company for its products and smooth experience.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent and fresh items that... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are excellent,... See more

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Price

Reviewers express satisfaction with the pricing, consistently describing them as competitive, decent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Fabulous. The Norfolk paper bedding for bunnies is so absorbent and completely dust free, unlike wood-chips (even when so called "dust-extracted). Works out cheaper, and WAY less messy than wood-chi... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more

Rated 5 out of 5 stars

Always buy the big 1kg bags of plantain for my elderly bunny since he had an operation to remove a tooth root abscess he won't eat any type of hay (I have tried 100s) but he loves plantain especial... See more

Company replied



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,236)

173 reviews in the last 12 months

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Rated 1 out of 5 stars

Communication is so poor

Had an issue with the lavender and chamomile salad as it was rotten. Sent photos and asked for a refund on that 1kg bag. I had one reply to my emails and then nothing. After weeks of trying to get a reply I was at the point of contacting my bank to retrieve the money, when a box arrived with 1kg of 100g bags. No one ever responded to my emails, or let me know they were sending this. I had already replaced the forage and, and whilst I am appreciative of the replacement, I now have to try and store 10 smaller bags in my 2 bed house with 16 animals in rescue.
Please just communicate with your customers. Sadly I won’t be using again when service from Wild About Bunnies and Just4Rabbits is so amazing.

31 March 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I can see that our Customers Services Team has now been in touch. I hope that this has now been resolved for you. Please do get back in touch if you have any further questions.

Rated 5 out of 5 stars

WOW! One satisfied bunny🐰❤

WOW! What can I say?
If my bunnykins is happy am happy. Well! Am paying the bills n he's munching his way through it! One very satisfied bunny. One very satisfied owner. Prompt service xx👍❤🐰

1 April 2026
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Reply from Bunny Bistro

Thank you so much for the lovely review. So glad Bunny is kept happy and satisfied.

Rated 5 out of 5 stars

First time purchasing from here and…

First time purchasing from here and highly recommend! Prices are decent, delivery was quick and rabbits loved their treats!

31 March 2026
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Reply from Bunny Bistro

Very happy to hear that! Many thanks!

Rated 5 out of 5 stars

Easy sight to use

Easy sight to use. My guinea pigs love the hay which is excellent quality. Great service all round.

30 March 2026
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Reply from Bunny Bistro

Thank you so much for taking the time for the review.

Rated 5 out of 5 stars

Rabbit

As always, great products, great service and communication and fast delivery .what more can you ask for.

27 March 2026
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Reply from Bunny Bistro

Always happy to help. Thank you so much!

Rated 5 out of 5 stars

Excellent!

I ordered the treat forage box for my rex bunny Monty and was thrilled with the quality of the contents.... excellent value for money with a wide range of different forage and treats which he will adore and keep him busy! Delivery was prompt as always....thank you

27 March 2026
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Reply from Bunny Bistro

Thank you so much for the lovely review.

Rated 5 out of 5 stars

A love this company so much

A love this company so much. Every month a get my guineau pigs a box every month and am so excited 😁 😆 to see what is inside. It is full of nice and tasty things 😋 for my boys, even get a toy. Well worth the money. Delivery is super fast aswell. Amazing 👏

25 March 2026
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Reply from Bunny Bistro

That's so lovely to hear. Thank you for the review!

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect! Love buying from this company/business!! Both my rabbits love everything i get for them from here. Always go back for more things. Many thanks xx

5 March 2026
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so very much for the lovely review!

Rated 4 out of 5 stars

Super happy bunnies

Super happy bunnies, they love the leaf box. This is a regular purchase. We have tried a few products and have always been happy 😊

26 February 2026
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Reply from Bunny Bistro

So happy to hear our customers are happy!

Rated 5 out of 5 stars

Great business to deal with

Great business to deal with, fantastic products prompt service, excellent communication well done Bunny Bistro

3 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Love this place

Great products, offers and website experience. My rabbits love the forage and treats and they're all healthy. Delivery prompt and keeps you updated.

2 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so much for your review!

Rated 5 out of 5 stars

Great products

Great products, fast delivery, happy bun - thanks. The leafy echinacea was especially welcome.

27 February 2026
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so much for the lovely review!

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