Bunk Campers - Edinburgh Reviews 

Refusal to fix issues.

There were known problems when we took our van--the person who oriented us to the van was very clear on those issues... the battery and water systems that weren't accurate, wouldn't tell us fill lines, etc. There was an issue with almost everything in our van, but because we dealt with it and didn't say anything til we got back, they refused any sort of compensation or credit for a future trip to make up for it. Things were broken, the fridge froze all of our food and we had to throw it away, we never knew how much water or battery we had, it was awful. Also they refused to acknowledge they would give us a van that their employees knew systems didn't work in. The employee we returned the van to said, yeah, I remember you, this didn't work from the beginning...fill out this grievance form. We did, and the non-response was insulting.

The complete process were handled very well.

Excellent campervan facility, very polite staff at check in and check out. Would recommend to everybody

Camper really great, most of the team really kind.

Very helpful in the check in and check out process, with a minor incident we had, and overall in streamlining the experience

The informations how to use the interior of motor home were insufficient. We didn’t inform us how to reduce the advertising on the display, so we didn’t have heating during the first night with a bed set which was missing. So after the first night we were forced to go to the agency!
The plots (level) must to be included with the materiel and no to buy it in extra.

The intro was very short and didn't show how to close the roof top bed which was often very difficult. The ignition on the cooktop didn't work so first night so we had cold food. No matches😉 Not even a dish cloth supplied, a tea towel or a toaster (we bought these and left for next camper). Also you should supply at least a banister brush and dustpan to make it easier to keep tidy floor. Overall the vehicle ran well and was in good condition but the above points left us a bit disappointed overall.

Trip was great.
Our expectation on type and size of camper was a long way off from what we received. We had selected a 2 birth mystery camper and got a huge 6 berth camper. You could be more transparent about what a “mystery camper” option is likely to be.

Great experience travelling Scotland. The process in actually getting the motorhome was very slow and cumbersome. The amount of info required, the downloading of files, the opening of qr codes was a little confusing and took forever. The only way we finally figured it out was with the help from an office girl. The 2 young girls and a young man were run off their feet trying to get motorhomes ready for customers. There were a large number of other staff in hi vis walking around, some standing around but none of them helped the young girls. So kudos to those young staff who were awesome. Apart from the pick up experience, the motorhome was great. Easy to drive and easy to live in

Quick and good service. Even when we were travelling around. All the people were very helpfull. With beter pillows we would rate a five star!

Wonderful experience. 10/10 would recommend.

The camper was in very good condition. We had no issues during our week. The booking process was quite slow, however they were busy though.

This company is the worst
It wasn’t just us we met other campers on the road and they were having the same problems as us
Do not use them unless you want your
Holiday wrecked

The service from when I first booked until I returned the camper was excellent. I knew what to expect and wasn’t disappointed.

An overcrowded office where you have to report and don't know when it's your turn. Staff rush back and forth, and there's no place to park your car. Considering the price you pay for a week's campervan rental, the furniture you get with the campervan is a hodgepodge and of poor quality. An impersonal approach overall.

Had a great, experience, staff was very responsive to my emails, and supporting to help me with reminder to prepare the check-in in advance

The service of picking up and returning the caravan is very fast and it led you to have more time to your own trip. Also the people there are very kind and they solved every doubt or incident. The caravan was really modern and well equiped.

Nice people. Professionals. NEVER treated so good with such companies. And I’ve traveled with mcrent, drm etc

I had to wait long time the day I took the motorhome

CONDITON OF RENTING AND SERVICE WAS VERY CLEAR DURING AND BEFORE ALL PROCESS.
THE PREVIUOUS EMAIL HELP TO CLARIFY HOW DO IT AND