An angel sent to me at an impossible turning point, Stevie Hayes is one in a million
I genuinely don’t know if I will ever find the words to properly articulate my gratitude to Stevie Hayes, the founder of BundleCreator.
For almost a month, I had been desperately trying to prepare a supplementary bundle for my Employment Tribunal case. I am a scientist, not a lawyer, and I am not particularly technical with computers. I had spent weeks trying to create it myself in Adobe Acrobat, manually building the index, barely sleeping and spending my summer in front of a computer instead of with my husband and children. I had been warned that my case could be struck out if I failed to provide the bundle, so the pressure was enormous.
I had even paid over £40 for Bundle Docs, but I still couldn’t navigate it or get the help I desperately needed.
Then, on Thursday 6 August, when I was exhausted, frightened and almost out of options, a message came from Stevie at BundleCreator.
I still cannot explain how he appeared at precisely that moment.
Stevie arranged a video call with me. I was physically shaking and struggling to breathe from the stress. He calmed me down and patiently guided me through everything, step by step. I was so overwhelmed that he could tell me to click on the right and I would somehow click on the left, yet he never lost patience with me.
And this is the part I will never forget. Stevie is the founder of BundleCreator. I wasn’t even a paying customer. I was only on a trial. I hadn’t subscribed and he had not received a penny from me.
He had absolutely nothing financially to gain from helping me, yet he gave me his time, expertise, patience and kindness when I needed it most.
Stevie didn’t just give me excellent customer service. I wasn’t even his customer. He saw a human being in distress and chose to help.
Without him, I genuinely don’t believe I would have managed to complete and submit my bundle.
That is why I still believe Stevie was an angel sent to me at exactly the moment I needed one. I know that may sound dramatic, but it is genuinely how I feel. I am still not entirely convinced he is human. I may have to poke him one day just to make sure!
Stevie, from the bottom of my heart, thank you. I don’t think you will ever fully understand what you did for me that day. I will never forget it.
If you are struggling to prepare an Employment Tribunal bundle, especially if technology isn’t your strength, please find BundleCreator. I only wish I had found it sooner.
Stevie Hayes is genuinely one in a million.
Deeqo Omar






