Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
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Company details
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
823 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great phone support
Great phone support. Took care of my problem quickly. So nice to speak with person and not endless computerize prompts. Would use this service again.
5 August 2025
Reply from Bumper
Hi Brenda,
Thank you for leaving us your great feedback.
We want to ensure you that our customers are our priority and providing exceptional service is our motto.
If you have any questions please feel free to contact us at support@Bumper.com.
All the one star reviews were right
All the one star reviews were right. Don’t waste your time
4 August 2025
Unprompted review
Reply from Bumper
Hi Kenzie,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations
Can you provide additional information as to how you were using the service that did not work for you?
If we can provide any assistance, please feel free to contact us at support@Bumper.com.
Bumper.com will charge you $27.99 even…
Bumper.com will charge you $27.99 even after you have cancelled your account. I tried to contact them by phone and you cannot talk to a real person. Avoid, avoid, avoid!
1 August 2025
Unprompted review
Reply from Bumper
Hi Kat,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience. Please share how you initially requested to cancel the account.
We will be more than happy to investigate your prior request to cancel. When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We are unable to locate your account using the information provided. Please email us at support@Bumper.com with your account information and we'd be more glad to assist you.
Reply from Bumper
Hi Scott,
Thank you for leaving your great review.
We're glad to hear that you find our service very useful.
We want to ensure you that our customers are our priority and providing exceptional service is our motto.
If you have additional questions, please email us at support@Bumper.com and we'd be more glad to assist you.
Bumper is a good professional company
Bumper is a good professional company. lots of valuable info
24 July 2025
Reply from Bumper
Hi Jayne,
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with us and glad that you are satisfied with our service.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
All info is behind a pay wall.
The link said that the basic info was free. It took it's time loading all the info on the car and of course when I went to read the info it came to a pay wall. So it's not free after all.
29 July 2025
Unprompted review
Reply from Bumper
Hi Ian,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.bumper.com/lp/8b3bc4/4/special-offer
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Great price & protected us from unscrupulous sellers!
Bumper was very well priced and the reports generated were easy to read and full of details as we searched for my sons first car. Bumper spared us from sellers claiming clean titles! when in fact, in 3 instances sellers claimed only two owners, no accidents, etc...the cars had been salvaged/rebuilt and not disclosed! Do your due diligence and consider using Bumper...
29 July 2025
Reply from Bumper
Hi David,
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with us.
Your satisfaction is our top priority, and we are so glad to hear that we were able to help you.
For further assistance please contact us at support@Bumper.com.
Do not use this app or website. Innacurate, no support and tricky trial periods nearly impossible to cancel…
The information is often either " no information" or wrong. No theft records when the police verify the cars are stolen .no support, impossible to cancel, no.live or chat help. All around poor quality app.
28 July 2025
Unprompted review
Reply from Bumper
Hi Ken,
Thank you for reaching out.
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Based on your review it appears that you may have signed up for our 7 day trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Didn't work but gave me a refund
Put in the vin on a 1970 dodge challenger for 99 cents.
Results came back saying it was a 2007 Honda. and they they charged me 28 bucks for not cancelling membership. I thought the trial was to see if you wanted a membership.
A 30 second search on mopar forum told me everything I needed and this site failed to get one single thing correct. Hoping to get my money back
EDIT: They actually made the process pretty easy to get a refund.
19 July 2025
Unprompted review
Reply from Bumper
Hi Kyle,
Thank you for taking the time to share your feedback with us.
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Furthermore, I was able to locate your account and your recent contact with our support team. Please be assured that your account was canceled and details about the refund has been sent to the email address on file.
If you need further assistance, please feel free to contact us at support@Bumper.com.
I would rate zero if I could
I would rate zero if I could. Automatic billing is terrible for a “trial”. Very shady. And report isn’t even that thorough.
10 July 2025
Unprompted review
Reply from Bumper
Hi John,
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Additionally, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account using the information provided. It appears that you have signed up for our 7 day $5.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Please be assured that your account was canceled and you will no longer be billed moving forward.
If you have any questions please feel free to contact us at support@Bumper.com.
All the information that was needed was…
All the information that was needed was supplied in a readable manner
19 July 2025
Reply from Bumper
Hi Joseph,
Thank you for your wonderful feedback.
We're happy to hear that you had such a great experience with our service and found the information you're looking for.
If you need additional assistance, please don't hesitate to contact us at support@Bumper.com.
Found where my car was bought, and where it went
I found some issues with rust on my Buick, Bumper informed me that my car was from the north east. Their customer service was excellent regarding some billing issues.
18 July 2025
Unprompted review
Reply from Bumper
Hi There,
Thank you very much for this awesome feedback.
We're glad that you are satisfied with our service and found the information you're looking for.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Absolutely no info on VIN … nothing
Absolutely no info on VIN … nothing ! Says one owner thats it for truck 22 y old ,
18 July 2025
Unprompted review
Reply from Bumper
Hi There,
I'm sorry to hear that you're having trouble locating the information you're looking for.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
Absolutely wrong information doesnt…
Absolutely wrong information doesnt trust them
18 July 2025
Unprompted review
Reply from Bumper
Hi Veten,
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any questions please feel free to contact us at support@Bumper.com.
CONFIRMED CANCELATION — then they charged me anyway. Documented fraud.
On July 16, I emailed Bumper support to cancel a $27.99 charge, quoting the cancellation confirmation number (628625741). I explicitly stated that I did not authorize this transaction and required written confirmation that it would not be processed.
They replied saying the refund was “on its way.” I even removed my Trustpilot review, giving them the benefit of the doubt.
And what did they do? They processed the charge anyway.
This is not a misunderstanding — this is willful deception. You don’t send a refund confirmation, reassure the customer, and then charge their card behind their back.
⚠️ This company operates in bad faith. If you’re reading this:
✅ Document everything.
✅ Don’t remove your review.
✅ Initiate a chargeback immediately.
✅ Report them to Apple Pay / your bank / consumer protection agencies.
You only get fooled once. After that, it’s war.
17 July 2025
Unprompted review
Reply from Bumper
Hi Natia,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Upon further review, the account associated to the information provided was suspended and you were issued a refund of $27.99 on 07/16/25. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
Based on the file you provided on your most recent contact with us, it confirms that the transaction was a refund that had been processed, rather than an additional charge from our end.
If you have received an additional charge from Bumper, could you please provide a screenshot so that we can further investigate?
Additionally, a separate email has been sent to the address on file, providing a receipt as confirmation that the refund has been successfully processed. For confirmation, you may contact your financial institution directly.
In line to your previous deletion request, we also have successfully deleted your account.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
TOTAL SCAM
TOTAL SCAM. They made me pay for a trial to show me at the end that my VIN is invalid.
17 July 2025
Unprompted review
Reply from Bumper
Hi Zake,
Thank you for reaching out.
I sincerely apologize for any confusion or inconvenience this may have caused.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
They are a fraud
They are a fraud, they are charging me over and over. Reported them to my bank.
Dont be scammed
16 July 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for reaching out.
I sincerely apologize for any confusion or inconvenience this may have caused.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Presents as free
Presents as free, makes you go through an extended wait for set up and then attempts to charge to finally see the result.
14 July 2025
Unprompted review
Reply from Bumper
Hi Kyle,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.bumper.com/lp/8b3bc4/4/special-offer
If we can provide any further assistance, please feel free to email us at support@Bumper.com
There are nothing but cunning and not…
There are nothing but cunning and not customer friendly. Their website does not have an option to delete your account nor the card details stating it as default payment. Do not take their subscription, you will be charged $27.99 every month though they market the $1 for 7 days. I remember I cancelled the subscription right after I viewed my car report and then yet they charged me for 2 months. Gladly I noticed and now I don't want anyone to be scammed the way I was. Be cautious of them.
29 June 2025
Unprompted review
Reply from Bumper
Hi Arjun,
Thank you for reaching out and apologies for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account using the information provided. It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Our records do not show a previous request to cancel after additional investigation of the account. As a result, the account kept renewing the monthly subscription.
We'd like to look into the situation; could you please give us a screenshot of the email cancellation request or a reference for the cancellation request made?
Currently, we don't provide self-service deletion of payment information which means in order to do so, you should contact our customer service via chat, or email us at support@Bumper.com.
Furthermore, if you would like to remove your listing from Bumper's people search results, we provide an easy online opt-out process. Please use the link below to opt your name out of Bumper's people search results:
www.Bumper.com/svc/optout/search/optouts
To get started, click the link and use the search to locate and select your record. You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out.
If you are having trouble with the online process, or are receiving a message that you cannot use your email address, please reply to this email to let us know how we can help and we will get back to you as soon as possible with additional assistance.
Please be assured that your account was canceled and you will no longer be billed moving forward.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Just plain scammers
Just plain scammers, beware people! Instead of charging 2 dollars, they charge huge amounts when you sign up. BE CAREFUL!
19 June 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for reaching out and apologies for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account?
Please provide us this information by emailing us at support@Bumper.com and we'd be more glad to assist you.
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