BullionByPost.ie Reviews 406

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable service, highlighting the quality of the products and the seamless delivery process. Many appreciate the promptness of deliveries and the excellent communication regarding shipping updates, making the overall experience smooth and satisfactory. However, some customers also noted issues with their orders and customer service. A few people experienced delays in receiving their orders, with some reporting a lack of clear updates or prolonged waiting times. Some reviewers were not happy with the customer service, mentioning difficulties in getting timely responses or resolutions to their inquiries, and occasional problems with delivery arrangements or tracking information.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and... See more

Product

People report positive experiences with product. Many customers are happy with their purchases, noting that... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers found the ordering process... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise specific... See more

Based on these reviews

Rated 5 out of 5 stars

First time buying bulliion ever, tried bullion by post ireland company turned out to be very good any questions i had where answered by phone or email straight away all items where delivered .will ord... See more

Rated 5 out of 5 stars

A great and trustworthy company to deal with. HUGE shout out to Naima of the customer support staff. Fantastic person to deal with, efficient, reliable and a complete pleasure to deal with. All comp... See more

Rated 5 out of 5 stars

The product came exactly as ordered, there was a slight delay due to the high demand but this was communicated and I was constantly updated which put me a ease. I would do business with this company a... See more

Rated 5 out of 5 stars

I placed my order and was contacted directly by a lady who explained a problem with my order (before I was aware of the problem) sorted over the phone in 2 minutes. Deliveries received as arranged an... See more

Rated 5 out of 5 stars

Good website,easy to navigate, the graphs help with data analysis to make personal decisions. The delivery system is perfect. Some of the items are cheaper elsewhere.

Rated 5 out of 5 stars

Updates on delivery schedules are 100% emails from couriers with times along with phone calls from the driver when 10 minutes away are exceptional.

Rated 5 out of 5 stars

Was simple and easy from buying to delivering.. on the tracking order it can be a bit more worked.. but overall all happy with the results.

Rated 5 out of 5 stars

The online system is very clear and easy to use. Delivery is prompt. I would recommend BBP to anyone and I will return to BBP again in the future.

Rated 1 out of 5 stars

Usually didn't have any problem earlier, but now waiting for my order for one and half month.. after contacting customer service multiple times by phone (they always say they will sort it) and by em... See more

Company replied

Rated 5 out of 5 stars

Delivery was fast enough. Product was delivered without any problem as described. Highly recommended 👌

Rated 5 out of 5 stars

Really great website experience. I also enjoyed the e-mail support provided. I'm referring BullionByPost to all my friends!

Rated 5 out of 5 stars

Decent shipping time not long not short and a wide range of silver or metals and different sizes ro choose from

Rated 5 out of 5 stars

The silver coin was the perfect gift for my daughter. Delivery wasn't so fast, but was in time!

Rated 5 out of 5 stars

Excellent website. Easy to use. Plenty of choice and well presented. Product delivered on time. Top marks well done.

Rated 1 out of 5 stars

The delivery that was sent was left outside the door of the house . Originally I had problems with the postal service I think it was being sent from France and it was in French and the tracking app wa... See more

Rated 5 out of 5 stars

Excellent product range, seamless ordering experience, and prompt delivery. I also received great support when I called to arrange the delivery to fit my schedule.

Rated 5 out of 5 stars

Excellent phone service. Deliveries to both of my addresses are always on time. Purchase orders are always correct.

Rated 2 out of 5 stars

Placed my order for some gold at the end of May. -Dispatched 6th of June from France -Scans on the tracking on the 11th of June then it went missing, no movement on track until... See more

Rated 5 out of 5 stars

Made multiple purchase with absolutely no problems. Great customer service and product. 5/5

Rated 2 out of 5 stars

I'm not happy with the service I've received from BullionByPost. I recently made 2 orders from their website. After making the first order, it turned out the item was out of stock (even though it sa... See more

Rated 5 out of 5 stars

Fast delivery, accuracy work with documents.Very easy operating the website, the general information in full available.

Rated 1 out of 5 stars

Paid for two quarter ounce coins at strike price of 1000euro each . Never received these coins and for over six weeks I was being informed it was down to demand issues . Eventually irish Bull... See more

Rated 4 out of 5 stars

At the end of the day everything went good. Nothing to complain about with the company… but delivery company (fedex) was a joke… They misrouted my package to different county (200kms away) after... See more

Rated 3 out of 5 stars

Put in order on 5th October and 9 days… Put in order on 5th October and 9 days later it is still "awaiting fulfillment ". I tried to cancel the order and get a refund but a phone message was... See more

Rated 4 out of 5 stars

Have bought some items off them in the past. I think they are very keen to keep good customer relations. I was not happy with identification process so have not done business with them for a whil... See more

Rated 3 out of 5 stars

The order took ages,bullion.ie does not mean the product is in Ireland. Also I signed up for the tracking information and it never updated to let me know it had been delivered. I stayed at home al... See more

Rated 2 out of 5 stars

Placed order and received confirmation of payment. Days went by...a week later I still have not received the gold and silver I paid for. I have called twice (kept on hold for 6 minutes) a day sen... See more

Company replied

Rated 3 out of 5 stars

For product I was certain was in stock when I ordered, took a long time for the items to be dispatched. Your chosen courier delivered a day late, and didn't request signature as your stated they would... See more

Rated 1 out of 5 stars

I placed an order on the 8th. they said that it could take up to 3 days to send my order, but so far I haven't received anything, not even an email from them with an update. Customer service ove... See more


4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

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Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Coins not received

Paid for two quarter ounce coins at strike price of 1000euro each .
Never received these coins and for over six weeks I was being informed it was down to demand issues .
Eventually irish Bullion told me my order was lost on transit .
I was told these particular coins won't be back in stock and all they could do was offer my money back which is fine in normal circumstances.
But these coins had risen in value to 1149 euro each.irish bullion refused to recognize my strike price and note there is no way to appeal this .
Ironically enough by the time I got my money back these coins had dropped in value to less than I originally paid and guess what irish Bullion had American eagles back in stock after informing me they wouldn't be back in stock .
Communication poor and won't be using irish Bullion again .
Robert Smith

18 January 2026
Unprompted review
Rated 4 out of 5 stars

Good… but…

At the end of the day everything went good. Nothing to complain about with the company… but delivery company (fedex) was a joke…

They misrouted my package to different county (200kms away) after the chat with customer care agent.. i have changed delivery address and was assured that its changed… it wasn’t… next day I got information that they have attempted to deliver to old (empty) address… it would be better if you had option to send by anpost for people
With registered post boxes…

11 February 2026
Rated 1 out of 5 stars

your prices are now a rip off plus you…

your prices are now a rip off plus you are now charging for shipping when you didnt before - greed

4 February 2026
BullionByPost.ie logo

Reply from BullionByPost.ie

Dear Adrian,

Thank you for your feedback. We’re sorry to hear that you feel this way.

We understand that price changes can be frustrating. Our pricing reflects current market conditions, supplier costs, and operational expenses, all of which have increased significantly. We regularly review our pricing to remain competitive while continuing to offer the same quality and service our customers expect.

Regarding shipping, we previously absorbed these costs during certain periods. However, due to rising carrier charges, we have had to introduce a shipping fee to ensure we can continue operating sustainably rather than increasing product prices further across the board.

This decision was not made lightly, and it certainly isn’t about greed. It’s about maintaining quality, security, and reliable service in a changing cost environment.

If you would like to discuss your concerns further, please give us a call on 01 699 4396 or email us at support@bullionbypost.ie.

Many Thanks,

Bullion by Post Customer Service Team

Rated 3 out of 5 stars

Long wait and Courier let down

For product I was certain was in stock when I ordered, took a long time for the items to be dispatched. Your chosen courier delivered a day late, and didn't request signature as your stated they would need.

21 January 2026
Rated 5 out of 5 stars

First time buying bulliion ever

First time buying bulliion ever, tried bullion by post ireland company turned out to be very good any questions i had where answered by phone or email straight away all items where delivered .will order again .

22 January 2026
Unprompted review

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