I ordered a chair, and purchsed the "Worry Free Purchase protection". Shipping time was stated 25-30 days, I would be notified as soon as it was shipped. 30 days, still not shipped. EDIT: the compa... See more
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Review summary
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Ordered a wooden coffee table and got a very different table. What I got was a flimsy plastic table that weighs nothing, looks completely different and has zero structural integrity. For almost 250 do... See more
Company replied
While the order was smooth, and the shipping somewhat smooth after initial lack of response, the item when received was shocking bare for the US$200+ pricing - one would expect a midrange to a sub pre... See more
Company replied
I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a... See more
Company replied
Company details
Written by the company
BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
Contact info
United States
- bulbsquare.com
2.3
Poor
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
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Product damaged and electrics don’t look safe
The updates on tracking were nice to have . But the product itself when it arrived was awful . The electrics look like they’ve been chewed and the structure itself is cracked, bent and scratched . Very frustrating. Currently waiting to see if they will refund me.
15 January 2026
Unprompted review
Bait and switch.…
$680 light purchased and a completely different cheap ceiling light arrived six weeks later. Scam
23 December 2025
Unprompted review
I ordered a Tiffany lamp for my…
I ordered a Tiffany lamp for my daughter in law for Christmas on 11/27/25. Well Christmas is over and still no lamp even after paying $95.00 extra for shipping in 10-15 days. Bulbsquare customer service says it's been sent to FedEx. FedEx said the lable was created but they have never received the lamp and as soon as they do it'll be shipped. Never ever will I order from Bulb square again. Now let's see how long it'll take to get my money back!! Wish me luck!!
27 November 2025
Unprompted review
Horrible Experience - Do NOT purchase anything from Bulb Square
I purchased a light fixture from Bulb Square recently. It was the worst product and service I have ever had. The shipment took twice as long to receive as initially stated. Due to the delay, I was told I was going to get a credit of 10% on purchase price - that did not happen. Once received, the light fixture had no assembly instructions. After multiple emails and attempts at live chat (was always offline), the only instructions I received were two sentences long and instructed me to connect two wires. Completely useless. DO NOT BUY FROM THIS COMPANY.
17 October 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Bulbsquare - not in stock? Poor communication.
I ordered a chair, and purchsed the "Worry Free Purchase protection". Shipping time was stated 25-30 days, I would be notified as soon as it was shipped. 30 days, still not shipped.
EDIT: the company said their supplier wasn't able to send the chair, and they will be refunding my money.
2 November 2025
Unprompted review
Ordered 3-sconce lights ~$300…
I ordered 3-sconce lights approx &300. Bulb square claimed it shipped and provided a tracking link but the link has suddenly vanished. B4 it vanished, it showed it was enroute from China and supposedly made several stops in the US. However, everything went silent. The product was ordered 9/30 nearly 6-weeks ago...they are a scam...BEWARE and run away
29 September 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Don’t waist your time and money. First we ordered some lights to go over…
First we ordered some lights to go over our kitchen table. They were back ordered because of Chinese new year but then came 90 days later and it was the wrong model. They sent us the right model and didn’t ask for the wrong model back. Ok. The LED lights are cheep and flickering which drives me crazy. I can’t put regular bulb because the lights will catch on fire as my electrician says.
In the mean time we ordered 3 pendants lights for our kitchen island. First they were back ordered, again months. Then they came but it was the wrong model and one was broken. They sent us tree more of the right model but two were broken. They gave us a 20% discount and sent tree more lamps without the wiring. Now it’s been 9 months of going back and forth and there final answers was that I had all the parts to put them back together. I had to figure out how to transfer the wiring from my broken lamps to my new unbroken pendant ones.
After many emails they still didn’t want to help us fix the problem. So I had to figure out how to wire the pendant lamps. Good thing I didn’t trow away all the broken lamps and I was able to salvage tree of them.
I’m so frustrated with that company it’s not even funny.
On top of it the led lights flickers and I can’t dim them without making it worse.
I tried to put conventional lights in it but it won’t work.
In short, stay away from that company at all cost.
It’s a huge waste of time and money.
29 June 2025
Unprompted review
Reply from BulbSquare
Dear customer,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the long and frustrating situation you described. No customer should ever have to deal with repeated delays, incorrect items, or issues with product wiring. We completely understand how upsetting this must have been, and we sincerely apologize for the inconvenience it has caused.
What you described is far from the experience we want any customer to have. At the moment, we haven’t been able to locate your order based on the information provided in your review. To help us fully understand your case and provide the proper support, could you please contact us at support@bulbsquare.com with your order number or the email used at checkout?
Once we receive your information, our team will review your situation immediately and work closely with you to find a fair and satisfactory resolution. We take all feedback very seriously, especially when a customer feels let down, and we want to make sure your concerns are properly addressed.
Thank you again for bringing this to our attention. We truly appreciate your patience and understanding, and we would be grateful for the opportunity to make things right for you.
Warm regards,
BulbSquare Customer Support Team
Excellent Product and Excellent Shopping Experience
I ordered a table lamp before I read the reviews. I was a bit nervous because of the amount of bad reviews I read after ordering. However, I decide to be proactive, wrote the company let them know I was feeling less than positive about doing business with them. Customer service promptly addressed my concerned. They sent me close up photo of lamp. Assured me I would get exactly what I ordered etc.I received the lamp today (It does take time for items to arrive). Its was well packed. It is just what I ordered[ I am very pleased with this purchase. I also received several updates on the item in transit from customer service. FedX also kept me up to date tracking the package. Perhaps they now understand reviews can kill a sale and are making a concerted effort to provide an excellent experience for their customers. They do offer some lovely lighting options that are fairly priced. I search a long time to find this lamp.
21 October 2025
Unprompted review
I ordered a light fixture for $219.00
I ordered a light fixture for $219.00
And it still has not arrived, and it has been a month. You can see that it stopped in the tracking process and never went into the United States. This company will not do a refund for products not received. I also did not realize this was going to be a Chinese company Where it would take this long. Honestly, I would not have chosen this lamp. Had I known that. I do think Temu has better products and it is much less expensive and often arrives within a week and a half this company makes things look good but it’s really cheap quality is what I am hearing over and over again. I will be disputing this charge with my credit card if you look at trust pilot, it’s the same review over and over again in a different form and this company continues to put out the same form letter. I doubt they’ve done anything to make good for their deception.
13 October 2025
Unprompted review
Great Product and Service
Tiffany, in customer service, was very communicative and helpful. She even helped me make a change to my order after I had ordered. The shipping took about what I thought would, and when it arrived I was very happy with the quality and aesthetic of the chandelier. It was pretty easy to put together, too. It is perfect for the space. I will make this my first stop for future lighting projects.
7 October 2025
Unprompted review
They will not respond when asked to do a return
The fixtures they sent me were not adaptable to a normal US light fixture mudring. Upon receiving them I right away contacted them and asked to send them back for a refund. I got an automated response. For a week (so far) I’ve been emailing them to find out how to get a refund and a mailing label and they won’t respond. I had to start a claim with my bank. Don’t buy from them, they won’t let you return even though the website says they will. Update: they finally responded and after going back and forth they said they would refund a portion if I deleted my review. Yeah I’m not doing that.
29 September 2025
Unprompted review
This minimalist floor lamp has a…
This minimalist floor lamp has a stylish and simple design that's perfect for my bedroom. My friends think it looks great, too!
4 September 2025
Unprompted review
Fraud Warning
I ordered 4 travertine light fixtures for my new home. Although the fixtures are attractive and the look I wanted, they are unable to be installed by my electrician to US standard electrical boxes. I have emailed to begin the return process and have not received a reply. The ads are misleading and I suspect this is a fraudulent company.
7 August 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Fraudulent Listing and Unfulfilled Refund
I ordered what was advertised as a stained glass light, but what I received was a cheap plastic imitation. It looked nothing like genuine stained glass — just thin, glossy plastic, not glass at all.
When I raised the issue, the seller initially tried to justify it by falsely claiming, “this is how stained glass looks.” After persistent back-and-forth, they finally offered refund and return options.
They first asked me to return the product to China at my own cost, which would have been more expensive than the item itself. Despite the product being clearly misadvertised, they refused to cover return shipping. It felt like a tactic to avoid paying shipping and potential customs/import fees on their end.
Instead, they offered a partial refund, starting at 10%, then 40%, then 50%, and finally agreeing to 60% if I kept the item. I accepted the 60% refund purely to close the matter. That was over a month ago, and despite multiple follow-ups, they’ve still not issued the refund.
They now claim it was processed — but I’ve received nothing. No payment,or effective resolution.
This company misrepresents its products, refuses to honor refund commitments, and shows blatant disregard for consumer rights.
Avoid this seller at all costs. The product quality is poor, the advertising is deceptive, and the refund process is completely unreliable.
1 July 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
What I received is different than what…
What I received is different than what on the website, and the return and refund experience was awful.
1 July 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
My mistake, good customer service
I made a mistake of ordering the wrong product and Rita from customer service was amazing. She gracefully offered a few options to help me rectify this blip and we came to the best option for me. Her response was every time within 24hrs, and kind and caring. Nothing wrong with the product, it was my error.
4 June 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
Ordered 2 led lights with remotes, great support!
Ordered 2 led lights with remotes. One worked great, the other failed to pair with the remote. Rita from support was fantastic, responded promptly, helped troubleshoot, and mailed out a new remote with a bonus backup controller. The new remote worked right away. Excellent experience!
20 April 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
Bulbsquare is a total fraud
Bulbsquare is a total fraud. They advertised low quality products as top tier. Then after 35 days waiting for the product, it arrives with parts apart scattered in the box. Nowhere do they say they are in China. Then when I asked for a total refund, they told me they will do when I return the product at my own cost. It was $94.00 via USPS and $234.00 via DHL. Another fraud. I told them that I would throw he product in the garbage and they may do whatever they want. Avoid being a victim of these scammers. Don't buy from them and alert everyone of their fraud.
8 May 2025
Unprompted review
Reply from BulbSquare
Dear Carlos Valentin,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Best regards,
John
Wouldn't purchase again…
The ceiling mounted light fixture I purchased was beautiful but I would never purchase from them again. Directions arrived only in Chinese and although customer service was helpful the process by email for trying to get directions with the language barriers was exceedingly time consuming and difficult and often less than clear. Finding the specialty bulbs locally wasn't possible and putting the fixture up was difficult for my exceptional handiman. Be prepared because although the items ordered might be attractive and reasonably priced they are not always easy to assemble or install.
3 May 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Responsive vendor
Long shipping time, but light arrived in fine condition. We had some problems installing the light, but they were very responsive. The problem was resolved, and we received a discount.
17 April 2025
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Best regards,
John
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