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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the customer service, citing unresponsiveness to emails, long hold times, and a general lack of support for product issues or order discrepancies. Customers frequently encountered problems with their orders, including incorrect items, missing parts, or orders not being delivered as expected. Some people were dissatisfied with the quality of certain products, reporting items that broke quickly, did not work as advertised, or had issues like ink smearing. Conversely, a small portion of people felt satisfied with the products, finding them effective, unique, and helpful for everyday tasks. Some also praised the customer service for quick responses and resolving delivery issues.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express satisfaction, praising fast... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as hidden charges, orders... See more

Customer service

Reviewers mention negative feedback about customer service. Many consumers report that customer service is... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast shipping and... See more

Quality

Clients share ambiguous opinions on quality. While some customers praise products for working as advertised,... See more

Based on these reviews

Rated 3 out of 5 stars

I had orderes2 Pocket Hose Copper Head 50 ft. hoses, 2 safe trak, and2 Pocket Hose Pocket Pivot, but so far I have only received of each of these items. The order number is 25125100. I sent email to... See more

Rated 3 out of 5 stars

I wish your offers didn't expire so quickly. I don't always have access to sign in to my account to earn points with a purchase, and by the time I get back to it, the offer had expired. You lost a s... See more

Rated 3 out of 5 stars

Your Angel Ride cushion needs to be longer front to back. Another 4-5 inches long would be perfect. I would buy them as Christmas gifts! I currently have one which I can't use.

Company replied


Company details

  1. Business Services

Information provided by various external sources

Shop BulbHead.com for smart solutions for everyday life. BulbHead® is the official inventor of Pocket Hose, Atomic Beam, Star Shower, Red Copper Pans. Free Shipping on orders $50+


Contact info

  • Docks Corner Rd 200, 08810, Dayton, United States

  • bulbhead.com

2.7

Poor

TrustScore 2.5 out of 5

323 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Purchased two Pocket Hose Copper…

Purchased two Pocket Hose Copper Bulletin Hoses with sprayers in 2024. One year later the cheap plastic sprayers fell apart and started spewing water from every crevice. It came with a 10 year warranty and they replaced the sprayers. One year later it happened again. I called for warranty replacement again and they told my their warranty has been revised to 30 DAYS ONLY. I mentioned that I had a 10 year Warranty but they didn’t care. They now said that the sprayers were free at time of purchase and not covered plus they said again that the warranty on the hose and sprayers have been revised from 10 years to 30 days. I hope the hoses hold up but after reading reviews I’m not to hopeful.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The 75' Copperhead hose leaks

I bought (2) hoses with the nozzle guns and swivel adapters. One hose leaked right out of the box while the other was just fine and works beautifully. I initially gave a one star review but now I'm changing it due to the fact Customer Support promptly resolved the leaking hose issue and as a result I'm satisfied with our conclusion.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

On the 22nd of March 2026

On the 22nd of March 2026. I ordered Hempvana gel from Amazon. The package was sent out on the 23rd of March 2026 we should have only taken 3 days to get to me. The tracking information kept changing over and over. I called Amazon where I ordered it from. I was told that this company Bulbhead used DHL to deliver the package. They even have a tracker in order for you to track your package. But I was not giving a tracking number I was just giving a number from Amazon to track my package. Every day I looked for my package now it's April the 3rd 2026 my package have still not been delivered. They even gave a estimated day for when for the arrival of the package. Now it's April the 4th. Still no package. I'm not being compensated because of their mistakes something I needed so badly. I never knew about this company bulbhead but now I know now I have to wait 24 hours for them to call me about a product that I have ordered I've never dealt with nobody like this before and I would never do it again it's so sad that you can't get what you ordered and a decent amount of time. I would not recommend nobody to get anything from them because I'm totally not satisfied and I'm not trying to be nasty about it but it's hurtful when you be ignored but you spend your money.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought two 50 ft Pocket Hose Copper…

I bought two 50 ft Pocket Hose Copper Head - UV Blocker Edition that did NOT last six months before starting to leak in the middle of the hose. Pocket Hose Copper Bullet Hose 10 Year Warranty?
The company, BulbHead did not respond to my emails directly. And by the time I got PayPal involved, Pay Pal told me it was now six months and NO REFUND or REPLACEMENT HOSE per Pay Pal policy. So, which is it BulbHead, 30 DAYS or IS IT TEN YEARS?!!! Rip off!!

7 February 2026
Unprompted review
Rated 3 out of 5 stars

I wish your offers didn't expire so…

I wish your offers didn't expire so quickly. I don't always have access to sign in to my account to earn points with a purchase, and by the time I get back to it, the offer had expired. You lost a sale by doing so.

29 January 2026
Unprompted review
Rated 4 out of 5 stars

While I do understand

While I do understand, and agree, that BulbHead offers many unique items, more than one email a day is too much. It takes too much time to click upon many emails to determine those of interest to me.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

I’m happy

Everything I’ve ordered has been shipped and delivered relatively quick and the products I’ve ordered are all worth the hype!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Own much of the products.

I've bought from Bulbhead for many years. I like the products that they come up with and I've probably bought almost everything they have had. Fun and practical stuff!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Points for Products!

Customer service is great! Also love the points system to earn free or nearly free products! Purchased a couple of items with points that came to s total of under $10!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Placed an order for the Super Star…

Placed an order for the Super Star Santa Christmas Tree with the extra lights upgrade, Star Shower Slide Show Christmas and added The Slide Show Celebration Set. Everything except The Celebration Set arrived exactly when stated from the delivery company. Only problem they forgot to pack the celebration set. It took exactly 1 email to customer service and the issue was solved, Slide Show Celebration Set sent and received within 7 days.

17 November 2025
Unprompted review

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