I placed an order during the covid pandemic for some paving slabs. I bought from Buildex after phoning them and confirming the item was in stock. In the end it was months until the slabs arrived.... See more
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Ordered a Toughsystem DS300 at an excellent price online. Prompt dispatch and delivery. Perfect transaction. Safely packaged and perfect order (new). A few easily removed stickers from original conten... See more
Company replied
Garden bench arrived very quickly just a few days after ordering (Another bench ordered at the same time from Wickes is to take 7 weeks!). Everything well packaged and undamaged. Several other supplie... See more
Company replied
So far very pleased with my arbour just finished painting it as thought that would be better before we put it together looking forward to seeing the end result We bit rough at some ends but sanded... See more
Company details
Information provided by various external sources
With over 15,000 products across a range of key categories, BuildEx is providing a new way for DIY and the Trade to shop construction materials online. From Garden Structures to Plumbing Fittings, our goal is to provide a seamless and customer-centric online shopping experience at market leading prices. With delivery options across the UK, we can provide everything you need, directly to your door.
Contact info
United Kingdom
- buildex.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fab fast and efficient
Fab fast and efficient. Good quality just as it looked in the picture . Buildex supplied when other major names said they can’t get stock .
Very very pleased thank you .
20 July 2021
Great price great service delivered…
Great price great service delivered when they said it would.
19 July 2021
Ordering process and delivery
Ordered a DeWalt cordless hedge trimmer (body only). Price was the cheapest I could find, but the service was superb. Contacted every step of the way and given an approximate time for delivery. I would wholeheartedly recommend this company.
19 July 2021
Excellent service and great prices!
18 July 2021
Brilliant service speedy delivery great…
Brilliant service speedy delivery great prices have recommended to colleagues that also purchased
18 July 2021
Great price for great product.
17 July 2021
Order deluxe paint for cheaper than…
Order deluxe paint for cheaper than anywhere else and delivered for a fiver. Can't fault it
17 July 2021
Delivered shower screen missing the cross bar
17 July 2021
Reply from Buildex
Dear Ian,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us.
Having looked into this, I can see that the missing item was not included in your purchase and that a colleague of mine has been in contact with you to resolve this.
If you would like to discuss this further, please contact me at service@buildex.co.uk
Kind Regards,
Charlotte
Excellent service and quick delivery.
15 July 2021
Delivered on time stated
Delivered on time stated. Delivery gentleman was very pleasant but did wear face mask and did keep to space rule.
15 July 2021
Quick & efficient delivery
Quick & efficient delivery, great products & value for money. Perfect!
11 July 2021
Perfect as normal,,,,
11 July 2021
Advertised as one price and the…
Advertised as one price and the transaction was complete then told it was wrong and charged a difference price
10 July 2021
Reply from Buildex
Dear Laura,
I am sorry to hear about this experience.
Would you be happy to email Service@buildex.co.uk so that we can take a further look in to this for you.
Once again I apologise about this experience and the inconvince this has caused .
Many Thanks
Megan
I ordered 2 wooden garden chairs
I ordered 2 wooden garden chairs. Both arrived damaged so I sent in pics and was copied into emails from the supplier saying they would be picked up and replaced.
Contrary to what I was told, the courier turned up without warning 3 times in one day. Eventually I received a phone call to arrange a date and time for collection.
I heard nothing about the replacements so chased up with Buildex. Eventually was informed that the supplier had no stock and would not be getting any. Buildex were very apologetic and I believe did their best. They refunded my money.
However, I have now lost a month, all other suppliers have sold out and I am left without chairs.
A poor experience overall.
9 July 2021
Reply from Buildex
Dear MS Wells.
Thank you for taking the time to leave us a review.
I am sorry to hear that there were a number of issues with your order. The suppliers should always notify you when delivering so I am sorry that did not happen this will be fed back to the supplier.
In regards to the replacements I am really sorry that they were not able to issue you with the replacement items ,it's not acceptable.
Once again I apologise for the inconvenience this has caused and if you wish to discus this further please email Service@buildex.co.uk
Many Thanks
Megan
I ordered a Karcher pressure washer on…
I ordered a Karcher pressure washer on the 16th June. After sending 3 emails to find out when It would be delivered after the delivery stated it would be 3 - 5 days. I eventually get told it will not be delivered till the 19th July. This item should have been marked as out of stock or have the delivery date stated on the website at the point of purchase.
8 July 2021
Reply from Buildex
Dear Mr Brown,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us and I apologise greatly for this and for any inconvenience this may have caused you.
We are continuously looking into ways to improve our website and provide the most accurate and up to date data for products that come directly from our suppliers.
We appreciate and value your feedback.
Kind Regards,
Charlotte
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