Builders Insulation Reviews 656

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and honest service, highlighting the helpfulness of the staff from start to finish. Many people appreciate the prompt and reliable delivery service, often noting that items arrived as expected or even quicker, with excellent communication throughout the process. The pricing is consistently mentioned as competitive and great, with some reviewers saving a fortune. However, some customers also noted issues with product quality, reporting damaged items upon arrival or receiving products that appeared to have been stored improperly. A few other people also felt that delivery times were occasionally problematic, with some experiencing delays, missed delivery dates, or a lack of communication regarding changes.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Service

Consumers find service to be positive, with many describing it as exemplary, efficient, and 5-star. Reviewers... See more

Price

Users describe positive interactions with price, often highlighting competitive pricing and good value. Many... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the product quality, describing... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy, whether online... See more

Based on these reviews

Rated 5 out of 5 stars

I needed acoustic plasterboard urgently and thats exactly what I got. No fuss, no problems, just efficient honest 5 star service. If all our experiences where the same, work would be so much the bet... See more

Company replied

Rated 5 out of 5 stars

I was very unsure if to place an order as when called it was was very weird the guy I spoke to sounded like was sitting at home gave me no info or interest in my order . but i decided to give it a cha... See more

Rated 5 out of 5 stars

Very helpful from start to finish. I found all the staff I dealt with very polite and curtious. Very slight problem with delivery time but the company went out of there way to resolve. Would defin... See more

Company replied

Rated 5 out of 5 stars

Ordered materials some time ago but had to suspend scheduled delivery, easy process. Confirmation email received to advise new delivery set for two days hence (weeks later) Driver advised en route... See more

Rated 5 out of 5 stars

Building insulation at a great price, with free delivery, on the delivery date agreed at the time or ordering. What's not to like. I'll be using these guys again next time. Mark.

Company replied

Rated 5 out of 5 stars

Great prices, very fast and accommodating customer service. Firmly recommend. I dealt with Aiste, who was great in every regard. Will be coming back for more.

Rated 5 out of 5 stars

I have ordered 4 of the rockwool rw3 insulation slabs arrived on the day that they promised excellent service fast delivery great prices highly recommended! Many thanks Henrik Fulop

Company replied

Rated 5 out of 5 stars

Fantastic experience from start to finish aiste was brilliant put my mind at ease with her professionalism. Delivery exactly when said will be recommended to all in the building buisness I know. Thank... See more

Rated 5 out of 5 stars

We have now purchased insulation and plasterboard from this company on three separate occasions, and every time the service has been outstanding. Their customer service is consistently excellent,... See more

Rated 5 out of 5 stars

Great Liaison over delivery and appropriate vehicle to use (thanks to Richard at Galaxy and the excellent van driver who helped me offload from the van). All in all a great experience - I will use Bui... See more

Rated 5 out of 5 stars

The product was great customer service very polite knows what he’s doing. I’m happy to recommend friends to deal with you guys. I have a great experience thank you.

Company replied

Rated 5 out of 5 stars

nice and easy , quick delivery, Soundtec100s? very good product ,work perfect, achived soundproofe effect ? fenomenal💪🏻👌🏻

Rated 5 out of 5 stars

So far, the cheapest quote I had and I was happy to go ahead. I have received multiple emails with the process which made me feel I have the control of my order. When order arrived it was covered up w... See more

Company replied

Rated 1 out of 5 stars

I had to wait a week for the items to arrive. When they did eventually arrive in the evening rather than morning they were damaged. I would recommend looking for a more professional company who can... See more

Company replied

Rated 5 out of 5 stars

Very helpful team when I needed to amend the order, through their WhatsApp. All arrived on preferred day in great condition. Very pleased!

Rated 5 out of 5 stars

Great stuff products arrived on time and great communication when finding out delivery times. 10 out of 10 from my experience and highly recommend. Thanks Rob McCulloch

Rated 3 out of 5 stars

Ordering was easy, delivery was prompt friendly and easy. Sadly when unwrapped the roll of heavy underlay I found that it had clearly been stored outside in rain as is very wet and now needs to be un... See more

Rated 5 out of 5 stars

I had a very positive experience with this company. The customer service was outstanding. I wouldn’t give them 5 stars — I’d give them 10.

Rated 1 out of 5 stars

I first sent a list of what I needed to order and get a quote for it also. Everytime I received a quote there was an item missing. This happened more than once, delayed my project in the process . W... See more

Rated 5 out of 5 stars

Easy to order online & delivered quicker than expected. Delivery guys went above & beyond as i was not at the location when they arrived.

Company replied

Rated 5 out of 5 stars

Ordered some insulation at lunchtime and it was delivered at 9am the next morning. Less than 24hr turn around.

Company replied

Rated 5 out of 5 stars

You gave me a quick delivery date and when the driver was told he couldn’t deliver my package because of them doing road repairs he managed to get through and delivered my package, so a very big thank... See more

Rated 5 out of 5 stars

Had a misunderstanding regarding delivery date , however, the issue was quickly resolved and in a very positive way!!! I really appreciated the feedback that I received and the timing of getting the j... See more

Rated 1 out of 5 stars

I had a disappointing experience with Builders Insulation. Despite my request for delivery on a specific date, the company failed to meet this commitment. They subsequently assured me that I would r... See more

Rated 5 out of 5 stars

Easy enough to order online and delivery was quick. I ordered to much and was able to return it (minus a handling fee) but would recommend to use them, very efficient.

Company replied

Rated 5 out of 5 stars

Outstanding service! Absolutely amazing customer care — professional, friendly, and responsive from start to finish. Super fast delivery — everything arrived even earlier than expected. Clear, eff... See more

Rated 5 out of 5 stars

Very quick delivery , kept informed from order to arrival . Second time ive ordered from them , first class

Rated 5 out of 5 stars

Easy to order, delivered on time and great service through the whole process. Definitely using again.

Rated 5 out of 5 stars

Easy to order and delivery was fast too. Everything arrived in time for the start of my project, meaning no delay!

Rated 5 out of 5 stars

Great service. A special mention to the delivery driver who was fantastic. Thank you.

Rated 5 out of 5 stars

next day delivery on an item ive been waiting 2 weeks for from another supplier

Rated 5 out of 5 stars

Delivered at 8am on the day requested. Driver very polite and helpful, thank you 😎

Company replied

Rated 5 out of 5 stars

Excellent service and delivery with very reasonable pricing. Thank you I shall use again

Rated 4 out of 5 stars

Very good website. Easy to order and useful information about products. Despatched and delivered in a timely manner. Item arrived in perfect condition. I just wish you still did the half rolls of Tecs... See more

Company replied

Rated 5 out of 5 stars

A + seller, fas delivery and great customer service! Highly recommended to everyone. Best, Anna

Rated 5 out of 5 stars

Best price. Delivered on date requested with no issues despite restricted access.

Company replied

Rated 1 out of 5 stars

Attempted to send a cheaper product for higher price expecting the client will not notice

Rated 1 out of 5 stars

Delivery date was set up for 12/07 ,however, no items have been delivered nor the notification was sent to me that something has been changed . Instead I get an email requesting a review from me. Very... See more

Rated 5 out of 5 stars

Great company and the services was very quick. I will definitely buy again from them!!!

Company replied

Rated 1 out of 5 stars

Very disappointing and misleading experience. I placed an order with Builders Insulation and was initially told that the materials would be delivered. After completing the order, they suddenly ch... See more

Rated 5 out of 5 stars

It was a good experience. Good communication, everything delivered in time. Lowest prices. Can recommend!

Company replied

Rated 4 out of 5 stars

Initially got a delivery date that was almost 3 weeks away unless I paid £200 extra for delivery. But after discussing with them they arranged delivery for the same week for only £45 more delivery cha... See more

Company replied

Rated 1 out of 5 stars

Be sure to double check your items aren’t damaged before the delivery driver leaves. I received damaged plasterboard that wasn’t recognised until after the driver had left and builders insulation will... See more

Company replied

Rated 5 out of 5 stars

Great quick service. Supplies dropped right outside the door.


Company details

  1. Insulation Materials Store
  2. Building Materials Store
  3. Construction Machinery and Equipment Store
  4. Construction Material Wholesaler
  5. Hardware Store

Written by the company

Builders Insulation harness decades of experience and knowledge in the building materials industry to bring your local merchant into the online arena. We offer market leading rates direct to your site whilst also providing first class customer service. Our lines are open 24 hours a day; 365 days a year – always there to support your project. With distribution hubs across the UK & offer all the leading brands, our aim is to offer the best quality products at the lowest rates with great service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

656 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A + seller

A + seller, fas delivery and great customer service! Highly recommended to everyone.

Best, Anna

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Never use again

Never use again. False advisertisement.

3 September 2025
Unprompted review
Builders Insulation logo

Reply from Builders Insulation

Thanks for your feedback. We take claims of false advertisement seriously and want to get this resolved quickly.

Unfortunately, we’re unable to locate your order with the details provided here.

Could you please email us at support@buildersinsulation.co.uk with your order number or delivery postcode so we can investigate and resolve this immediately?

Rated 5 out of 5 stars

Great experience!

Very helpful team when I needed to amend the order, through their WhatsApp. All arrived on preferred day in great condition. Very pleased!

2 September 2025
Rated 5 out of 5 stars

Exceptional customer service and great

We have now purchased insulation and plasterboard from this company on three separate occasions, and every time the service has been outstanding. Their customer service is consistently excellent, with friendly and proactive phone calls to confirm delivery details, which makes the whole process smooth and stress-free.

Today’s delivery deserves a special mention – the driver was exceptional: polite, incredibly helpful, with a great sense of humour. He went above and beyond to make sure everything was just right, and could not be faulted.

First-class service from start to finish – reliable, professional, and a pleasure to deal with. Highly recommended!

29 August 2025
Unprompted review

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