Builderscrack.co.nz Reviews 

726
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being user-friendly and straightforward, making it easy to find and connect with suitable tradespeople for various jobs. Many people appreciate the efficiency of the service, highlighting how quickly they can get quotes and have work underway, saving them time and hassle. Reviewers frequently mention the high quality and professionalism of the tradespeople found through the service, often leading to repeat use for future projects. However, some customers also noted that the process of listing and hiring could be confusing for first-time users, and a few found the site not entirely intuitive. A small portion of people felt that the platform's system for tradespeople, particularly regarding tokens and job engagement, needed improvement and lacked protection for their investment. Some reviewers also reported issues with unreliable tradespeople who did not follow through with quotes or appointments, and a few experienced difficulties with account applications or perceived unfair treatment in dispute resolution.

What people talk about most

Service

Customers had positive experiences with service, often finding it extremely useful for connecting with... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the platform as... See more

Website

People report positive experiences with the website, finding it user-friendly and easy to navigate for... See more

Staff

Reviewers mention positive feedback about staff, highlighting the promptness and efficiency of the tradies.... See more

Customer communications

Clients share positive opinions on contact, finding it easy to connect with tradespeople and receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

I had one tradie come out to look at my job but the quote was so high, I thought I better get a few more, but after 3 other tradies saying they were all busy or unavailable, went back to BC (have used... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

726 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(726)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate site

Easy to navigate site, visit time user and i will use again. Posted two jobs the same day and have found great trademen to under take the work.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Super easy way to connect with tradies

Super easy way to connect with tradies. Was able to read about other people's experiences and feedback about a range of tradies, and connected with several. I live out of town, so this service really helped manage a project from a distance. The ones I selected were great. Builders Crack made this process super easy, and provided guidance for users that I found really helpful.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Great platform, easy use.

This is a great platform to use for understanding your job cost and obtaining multiple quotes in an easy way. I've recommended this to a few friends with similar renovation projects as my own.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Saves so much time

I had one tradie come out to look at my job but the quote was so high, I thought I better get a few more, but after 3 other tradies saying they were all busy or unavailable, went back to BC (have used them before) and had 3 tradies reply within half an hour and 2 come out that day. Got some good quotes, accepted one and had the job underway within a week,

16 April 2025
Unprompted review
Rated 5 out of 5 stars

First time user.

My first time on Builderscrack and I had a contact the next day. The whole experience is simple to negotiate through and will come back again.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

No value for Tradies - low quality leads and poor system

As a tradie, this platform offers little to no value. The token system is outdated and unfair—you’re paying for leads that often never respond or withdraw, and multiple tradies are charged for the same job. It’s a lose-lose situation.

Lead volume has dropped significantly, and the few leads that do come through are generally low-quality or price-driven jobs that aren’t worth quoting on. For the cost, the return just isn’t there. We have tokens expiring today however there is nothing to chase.

We’re using other platforms that deliver better-quality leads at a much lower price. This service might have worked once, but it’s no longer a good option for tradies looking to grow their business.

We've tried contacting Builderscrack to discuss, there is no online phone number (the number that does come up is for an insurance broker), I had a number for a sales rep from an old email, left a VM and he has not returned my call.

17 July 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Cassandra, I've just requested your info via Trustpilot so we can look into your account. Cheers, Rach @ BC

Rated 5 out of 5 stars

Great experience

Great experience. Builderscrack matched me perfectly with the professional I needed. Quick, reliable, and very helpful. Highly recommended!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

quick and easy

quick and easy - this site provides all the info and reviews needed when choosing a tradesman - I had my jobs done in the same week I posted the job - the quotes were accurate and the work excellent.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use. Fast and efficient. He even did it during the torrential rain storm Auckland had yesterday.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

I've used this service a few times

I've used this service a few times. Seamless process and easy way to find a suitable tradie.
Doubt all tradies read the post carefully, as I had a reply within seconds of posting from someone unsuitable. Due diligence is still required before committing.

10 July 2025
Unprompted review

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