Useless and horrible customer support. Worst experience I ever had. Would give 0 stars if I could, stay away..
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Had 3 different product manager take care of our project since project started. Was initially worried about project changing hands but thankfully we landed into the safe hands of Vijay. Although the p... See more
Company replied
The sales representative? Hiba Istanbouli is primarily the reason I am taking on Builder’s services for our hospital’s application. She can be abit on top of your head to get it done but that tenacity... See more
Company replied
Builder is a great place for start ups like us to convert the idea into apps. The system is transparent and flexible. It allows us to choose the features on priority and plan for the future enhance... See more
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Company details
Written by the company
Builder.ai® pushes the boundaries to help everyone unlock their human potential. We do this by making our products simple, transparent, delightful and above all user-friendly; with Builder.ai anyone can build software & apps to power their future- regardless of tech knowledge or budget size. Natasha, your AI product manager can recommend features, and make suggestions to personalise your software to your needs. All you have to do is tell her what you need. Once built, we make sure your software project never goes out of date and scales as your business does. Designed for the non-techies, our composable platform offers transparent and guaranteed pricing with no lock-in and no need for an expert in the middle. A single platform to build, run and scale; bringing the idea in your head to life.
Contact info
Level 6, North West House, 119 Marylebone Rd, London, NW1 5PU, London, United Kingdom
- +44 20 3322 4371
- hello@builder.ai
- builder.ai
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Been about a week
Been about a week, no replies to live chat, email, and raised tickets. Quite a shocking experience since they are a certified partner of Azure and AWS
Edit: they have contacted me through whatsapp

Reply from Builder.ai
Totally misunderstanding clients (We're not sat at our desks all day!).
Great to engage with, but otherwise difficult thereafter. Indeed, we eventually, after frustrating communication, chose someone else to develop our website.
They don't seem to realise that 'Businesses in the real world' are very busy places... What? I'm not sat at in an office all day running a very busy, customer focused Care Home??? No I'm not.
Well, they did get £90 for doing absolutely nothing. Congratulations!

Reply from Builder.ai
You've done a great job of setting good…
You've done a great job of setting good website design and advocating for what our needs on website development
Specially thankx for Shruti and aditi ma'am they always listen problem related to website on time and give there best to resolve problem on immediate action

Reply from Builder.ai
Brilliant staff extremely helpful…
Brilliant staff extremely helpful especially Shruti and Aditi both work on the project as if it’s there own project 😌

Reply from Builder.ai

Reply from Builder.ai
Heam guided us and helped to build an…
Team guided us and helped to build an affordable application ecosystem for our needs.
Vinodh helped us to guide and supported in giving us the update.

Reply from Builder.ai
I had a fantastic experience working…
I had a fantastic experience working with Builder AI for my e-commerce website. They understood my needs, communicated effectively, and delivered a visually appealing and user-friendly website. Their attention to detail and expertise in SEO optimization were particularly impressive. I highly recommend Builder AI for your web development needs.

Reply from Builder.ai
Thank You Ms. Serene Chan
I am in touch with Ms Serene Chan for our Mobile app Development and she is very helpful, kind and professional in explaining each and everything perfectly. I really liked her attitude and the sincerity towards her work. Really appreciate it. Thanks Again!!
Jinu Samuel
Cureasy Healthcare

Reply from Builder.ai
This 5 Star is Only for 3 ladies
This 5 Star is Only for 3 ladies, The Angels of Builder.Ai
First And foremost From The Technical Team ,
** Shivani Sachdeva madam, She so helpful and serious to each and every project. Even if there is a big technical issue , she will always there until its got resolved. Even on weekend or in, out of the shift time if u pinged her with any problem , Shivani madam is always there to solve your problem
++ And About Rashi madam and Purvi Madam - Countless thaks to you madam , they way you help and support the project.

Reply from Builder.ai
Good Support need further improvement
The software/application seems good, Good Team, but they need to work on their communication system part. Support is very good.
Expecting further more improved support and service.

Reply from Builder.ai
best experience with rashi mahajan and…
best experience with rashi mahajan and ruchika khaitan and storesupport team.

Reply from Builder.ai
The Most Patient Team
we are still in the beginning of our project and the team are so patient with us, they response very quickly, very flexible I had to change meetings many times and they accepted all my timings, very helpful team.
we are creating a website and they are providing us with valuable advices on how to operate the web and what are the best practices for us.

Reply from Builder.ai
Concerns Regarding the Communication.
as per the Delivery of the project overall experience is good but i have concerns as there should be proper communication regarding the charges of the integration at the time of demo in the initial stage. As i came across many new querries at the time of delivery.
I felt that i have been miscommunicated at the time of demonstration.
There should be proper description of the what all services will be provided with the package i selected.
I am not able to solve the apple developer account problem.

Reply from Builder.ai
Customer Friendly Team
The Team working on our account is helpful and respond very promptly whenever required. Ruchika responded to my query and arranged a meeting within an hour to follow up on my queries and provided appropriate resolution.

Reply from Builder.ai
Had great experience with the store…
Had great experience with the store support as well as the manager aditi, quick response on time resolution
I will do recommend to my friends and family
thanks for creating such a nice website for our business growth

Reply from Builder.ai
Building a Factor Finance management platform
The builder team led by Chris was able to understand the requirements of the company and have kept us continuously updated and informed throughout the process. We look forward to having the final product ready later this year in 2023.

Reply from Builder.ai
Great experience and excellent customer service
I had a great experience working with Builderai on my mobile app. Very organised and effective team. Smooth journey and process since the beginning of my project. I had absolutely no issues and each stage of design and development relayed with good communication skills. Good listeners with an innovative team. The final design exceeded my expectations.I will highly recommend Builderai to anyone looking to build an app. I am certain of a similar experience.

Reply from Builder.ai
Being a skeptical and unsure at first…
Being a skeptical and unsure at first about the process to follow, Mohamad Aiman really went above and beyond to insure my app building journey was smooth and hassle free. Mohamad was immensely patient to discuss each step of the way - and educate me with the precise details of the project.
Even though i didnt go ahead and build the app with builder.ai , Mohamad was patient enought to clear any doubt i could have . I would highly recommend Mohamad to anyone who is looking to not just develop an app but to better learn and see what their besta potential could be.
Thank you Mohamad for being a great mentor and patiently walking with me through this journey!

Reply from Builder.ai
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