BuildDirect Reviews 626

Terrible experience and even worse product.

I purchased vinyl flooring through this company and I do not recommend anyone do the same. Upon delivery of product everything looked good, no damage to boxes etc. Upon installation, quite the latter.

The male end of the seams were not sturdy at all, making installation difficult if not impossible without the locking strip breaking. Almost as if the product had sat for an extended period of time in unsatisfactory conditions. The mentioned male end of locking strip, was so brittle it was breaking upon touching to take out of the box. Product was being installed correctly (it’s not rocket science) and continued to have breakage box after box.

After a long multi day, 8 to be exact, discussion with “customer service” I was informed that they would only refund my order for the boxes that are unopened, less shipping costs. Unfortunately this company does not stand behind the products they sell. I will never give them my business again.

I purchased flooring back in 2020, approximately 1,400 square feet and just recently needed more flooring. The flooring I purchased is now discontinued but Customer Service Representative Justine reached out to the vendor and was able to secure additional boxes for me at the same price as previously purchased. Justine went above and beyond. Thank you so much!

Great experience. Pricing, pickup of product and customer service were excellent. Fast response to a problem I had with my 2 year old flooring coming apart and the company was willing to work with me on a fair settlement. Would recommend them to anyone.

The order I placed included 14 boxes of vinyl plank flooring and trim molding. The boxes of flooring shipped on a pallet and the molding shipped separately, as expected. About 2 weeks after I received the pallet of boxes, I received an invoice directly from FedEx for additional shipping charges that were owed. I contacted BuildDirect, scanned and emailed them copies of the invoice and they worked directly with FedEx to resolve. The part of the experience that stuck out to me was that the person that was assigned to my case on the BuildDirect side called me with updates throughout the process and to finally let me know it was resolved. Service after the sale is something I value and feel doesn't exist with companies today. Thank you BuildDirect (especially Armando with the customer success team). I will definitely be returning for additional projects in the future.

BuildDirect does not stand behind the products they sell. If you have issues you will not be able to get them resolved (even if a warranty exists on what you buy). Don't buy from them! It is not wise.

I went to build direst to look at flooring. I gave them the sqft of my home to get an estamite. I then reciven a shipment of flooring I had not ordered.
The sample piece was Lamton simplicity collection, Millennium Oak. The flooring that was dilivered to the house was Superior Swiss Krono.
Pluss a loane was taken out in my nane, without my knowldage or consent through a company called Affirm.
I have asked that they come and get the flooring. There has been no response.
I will be sending letters of complaint to the BBB in Calaforina and in Canada. I have also regestered a complaint with Department of Financial Protection and Innovation.
I will be buying my flooring at Lowes or Home Depot.

Armando was Awesome! He was very professional, helpful, courteous and thorough. He turned a stressful and aggravating situation around to my satisfaction. He is definitely an asset to your organization.

Thank you!

Great product and customer service provided by both Yasuka Ogowa and Ben Woodward was excellent.

What an amazing company to work with! There customer service is one of the best I have ever dealt with hands down. Mark Stansfield helped me out so much and every time I had a question or sent him an email he got back to me right away. They have such a great selection of products at amazing prices and I will be a lifelong customer for all there help they provided me.

While ultimately we did not go with BuildDirect as the product was not available to us when we needed it, it was an absolute pleasure working with Justine and others from BuildDirect. Justine was quick to respond and helped as we worked through trying to order engineered floors. Would absolutely recommend utilizing their services and we will try again on our next flooring project.

Anastasia in customer service did all she could to resolve a shipping error. I appreciate all her hard work and making sure I was a happy customer.

Thank you.

This is the first time that I have worked with BuildDirect and will consider them again in the future. Caleb was amazing! He helped with everything I needed to get my project started and when I needed additional materials to complete my project. Justine was very thorough and responsive when it came down to the shipment for my additional materials, it took longer to get delivered than it should have. She responded quickly and made sure I was satisfied before ending our communication. I definitely appreciated her drive to find out the why and then worked on getting it fixed.

If I could give this company a 0 star I would .The quality of there flooring is horrible it literally peels like a sticker and they take no responsibility for it .I only had this flooring for 2 months and it’s already peeling and buckling ! They are to blame the installer I don’t know how the installer would have anything to do with the floor peeling of !!!

Worked with Mila. She went above and beyond to find enough material to complete the job.
Thanks Mila.

Excellent experience with the sales staff. Polite, professional, and responsive. Justine was a pleasure to work with.

First great product. Each was bubble wrapped inside of the cardboard carton. Really nice people. Sent sample, gave me follow up calls and emails to see if I had questions. The ordering process was smoooooooth.

I have placed 3 orders Jon and Justine were awesome. Excellent customer service and were fast in answering my emails and resolving my questions and doubts. Will order from them anytime

Justine was great and helped out every step of the way. Thank you!!

Very good experience and result from customer service. Kudos to Ops Specialist Mark for putting in the extra effort.

The salesperson made all the difference:
My salesperson Mila is phenomenal. First, she knows the products. Second, she was patient to understand my needs. Third, she offered me several sample which tremendously helped me in decision making. It was an amazing experience to work with Mila. The flooring was delivered on time and it is great quality product. Thank you Mila,