Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy,... See more
Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more
Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more
Company details
Written by the company
Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Contact info
5325 Wall St, Ste 2455, 53718, Madison, United States
- 877-968-9108
- support@buildbunker.com
- buildbunker.com
3.0
Average
815 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bunker met all my insurance needs in a…
Bunker met all my insurance needs in a timely manner
1 July 2022
Very prompt and professional
25 June 2022
Fast, efficient, friendly.
Fast, efficient, friendly service. Reasonable prices. Strongly recommend.
24 June 2022
Bunker was quick and efficient in…
Bunker was quick and efficient in looking for a lower premium than the one I previously had. They responded to all my emails rapidly and remained in touch with me throughout the process. I had a really positive experience.
21 June 2022
Bunker is easy.
Bunker has a very easy renewal process that only takes minutes. They communicate well through the process.
15 June 2022
Reply from Bunker
Hi Dennis! Thank you so much for your feedback; we look forward to continuing to work with you and your business!
Under Staffed
8 June 2022
Reply from Bunker
Hi Andrew! Thank you for your feedback. We are continuously working on adding to our growing team of insurance experts. If there is anything we can assist you with, please don't hesitate to reach out to us at support@buildbunker.com or 877-968-9108.
Easily reachable and swift service
7 June 2022
Very helpful and great support.
7 June 2022
Not a fan of Bunker
Not a fan of Bunker. I will change insurance brokers as soon as i get to it. My recommendation: Go elsewhere. I am not even going to bother to explain my concerns and complaints.
6 June 2022
Reply from Bunker
Hi Jerry! I'm so sorry to hear you were not happy with Bunker. We continue to add more team members to our growing agency to make sure an expert advisor is ready and available for you. If there is anything we can do for you in the future, please don't hesitate to reach out to us by either giving us a call at 877-968-9108 or emailing us at support@buildbunker.com. We are open Monday-Friday from 9:00 am - 5:00 pm CST.
Professional team
I had to call several times to get my coverage sorted out and it was so refreshing to have the phone quickly answered by friendly humans who not only helped me efficiently but took time to share jokes. Excellent customer service skills.
4 June 2022
Reply from Bunker
Hi Amy! Thank you so much for the feedback! We can't wait to continue working for you in the future!
It is such a pleasure working with an…
It is such a pleasure working with an insurance broker that is on top of their game in every way. Emails responded to within an hour, communicating professionally, documentation requested is received within 24 hours, making my clients very happy with me. We are very happy being a client of Bunker.
2 June 2022
Quick Friendly Service
Bunker is experienced with issuing coverage a certificate of liability and was able to provide a quote immediately.
31 May 2022
Great service
Great service, prompt, always informative and easy to follow the procedures. Hard to think how you could improve it, other than giving out the insurance for free..
26 May 2022
The entire renewal process was…
The entire renewal process was efficient and professional and Bunker made sure all details were covered and did a great job of communicating.
26 May 2022
Team was efficient and thorough
Team was efficient and thorough. Stayed on top of things. Responsive. Thank you.
24 May 2022
Good service polite and ease of doing…
Good service polite and ease of doing business! Highly recommend
17 May 2022
My companies policy had expired and…
My companies policy had expired and Bunker never advised me of this. My customer notified me that we were in default of our agreement due to this. Turns out, multiple days after I started trying to run this down, Bunker did an automatic renewal without telling me, or asking me. You then proceeded to send me a bill. TERRIBLE CUSTOMER SERVICE!!!!!
16 May 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.