Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.
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See what reviewers are saying
No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy,... See more
Emily @ Bunker was TOPSSS in setting up my renewal & notifying me of the deadline to renew, not to mention she showed exquisite patience with me during this process! I take it that Chubb has been "h... See more
Bunker has been great, very high-touch onboarding experience as long as I stay proactive. They sourced really competitive quotes, went out of their way to fit my idiosyncratic requirements, and saved... See more
Company details
Written by the company
Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises. Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Contact info
5325 Wall St, Ste 2455, 53718, Madison, United States
- 877-968-9108
- support@buildbunker.com
- buildbunker.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Placing business and professional coverage painlessly!
Easy application process, responsive, competitive. Coverage provided by top companies. Essentially, one and done!
Contacting the broker by phone is next…
Contacting the broker by phone is next to impossible, just always leave VM and not getting answers to questions.

Reply from Bunker
Great end to end process and all…
Great end to end process and all digital .
No calls
Great timelines
Great team!
I find the Bunker team so easy to communicate with and the service is always timely and accurate.
Did not explain in detail requirements…
Did not explain in detail requirements needed. This resulted in a delay in employment onboarding and multiple rounds back and forth with the insurance company

Reply from Bunker
Awesome company to work with
Awesome company to work with. As soon as I had reached out Bunker made the process easy and seamless. Thank you.
The support I've been getting from…
The support I've been getting from Bunker is very impressive. Very quick and very helpful.
I needed insurance for my LLC
I needed insurance for my LLC. This process was fast and I was quoted a great price for insurance. I bound the insurance within 24 hours after recieving the quote. Service and follow-up was excellent. I would recommend.
Very easy to renew
It was easy to communicate
It was easy to communicate, they were fast enough, just a bit unpersonal.
Very helpful agent Ian Ewers
Very helpful agent Ian Ewers, provided information very quickly, and the quote came through with two options to choose from. The follow up was great, and I am delighted to stay with Bunker.
Consistent and dedicated support
Your company makes the insurance process simple and user friendly. Thanks for support as always.
Didn't get much support
Didn't get much support. I had to call multiple times to understand the status of my request..
I personally had to go to generate my certificate from Liberty portal..
Didn't see mu value in getting this policy from Bunker..

Reply from Bunker
Best quote I received by far
commitment to resolving customer issues promptly
I recently obtained the Certificate of Liability, while there was a slight delay in receiving it (approximately 1 month), I eventually received it. However, what stood out to me was their prompt response and attention to my concerns. When I reached out to express my dissatisfaction with the delay, their customer service team reacted swiftly and addressed my complaints with utmost professionalism. Despite the initial delay, their responsive approach and willingness to rectify the situation left a positive impression. I appreciate their commitment to resolving customer issues promptly.

Reply from Bunker
Quick Turnaround. Quality Service.
Bunker provided the appropriate entrée to insurers, and I had a policy within hours. Well done!
Disappointing Service this year
I was not provided with a renewal option until the day after my policy expired. To my knowledge, I still don’t have one yet, 4 days later, even after making payment. I need a COI for a business matter that I’m now delayed for. The service is traditionally superb, but this year renewal has not been reflective of my years of experience with Bunker.

Reply from Bunker
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