Bugs & Butterflies UK Reviews 368

So no communication no caterpillar eggs & it’s been over a month wish I’d seen these reviews. Updating this review as the eggs have arrived two months later, there are no instructions & I feel bad as... See more

I was aware that there would be some delay depending on seasonality, it took 4 months for the eggs to arrive - it would have been even better if there could be approximate arrival times so that food/p... See more

Dont get the bad reviews, some species take some time (as mentioned on their website “estimated”) but i can’t complain. Received my eggs, who emerged already in mini caterpillars on their way. Most o... See more

Last year made an order never arrived refund EVENTUALLY processed. This year thought would give them another chance wish I had not. Tracking numbers not correct no response to emails. Evenyually somet... See more

Scammers in my opinion. Last year ordered mixture of caterpillars and eggs. Never arrived, have contacted them multiple times with no response whatsoever but constant advertising emails about how t... See more

Eggs and pupae are always well packaged, lots of information on the website about how to care for different species meaning that it's super easy to raise caterpillars successfully. Love the range on o... See more

Fantastic service from B&B! Our Atlas moth larvae which we hatched from eggs are furiously chomping their way through local Privet supplies, much to the amusement of our children. Will be ord... See more

Non existent customer service. Sent 3 emails with no response 1 butterfly arrived already hatched, poor things wings were deformed where it had beeb squashed by being packed in a very flat plastic... See more

This company is blatantly stealing and scamming. No idea how they are still up and running. Can't get ahold of them through email and social media comments/messages are conveniently restricted. They s... See more

Last week, I placed an order with Bugs & Butterflies and paid £5.45 for shipping. I got a dispatch confirmation, but Royal Mail tracking still says “We’re expecting it” — meaning they never actua... See more

Overall experience with this company is great. Ive used them a few times and the insects are great quality. They always come really well, packaged and if in season and ready for delivery then they... See more

Well my order turned up today! There was no issues ordering and receiving my order but i did not check the full costs before ordering and still do not understand what the random tax charge was. My fau... See more

Shocking customer service. Does not reply. My order took months to come, I understand that it is subject to season, breeding etc, however what I don’t understand is the total lack of customer service.... See more

This outfit is outrageous; DO NOT TRUST THEM with your money. I ordered pupa weeks ago that have never arrived and they ignore my messages. I also ordered eggs that did arrive but were infertile. They... See more

Eggs look healthy! Takes a while for them to arrive but that's not surprising considering moths can not lay on command and often lay depending on season,so if you don't receive your eggs/cocoons as qu... See more

Like all the other reviews I am reading I also had the same experience. I ordered the eggs in February, paid £26.52 which included expensive delivery. Ordered has never materialised I’ve sent several... See more

I placed an order on 1st June for butterfly eggs (Order #2167). Over a month later, I’ve received nothing. I’ve sent several messages via their contact form and email — the only replies I’ve had... See more

We received a great service from this company (delivery, comms, product..). We bought two sets of UK Moth eggs and all hatched (you do have to read the guides provided on the Bugs website though - wi... See more

Was known as Stuart's butterflies - recently changed its name to Bugs and Butterflies. Placed an order last year, he fobbed me with excuses. Still nothing a year later. Either incompetent or a scam... See more

These reviews are accurate. This place is a scam. I ordered back in Feb and was told I would be expecting in 4 weeks. I received no responses and I’m definitely going to make a public review on my p... See more

The people at Bugs and Butterflies care about their customers, and also their tiny animals. They keep customers up to date with orders which may take their time because animals are not predictable,... See more

This was my first time getting moths and they both emerged perfectly, they are amazing! The delivery was perfect and packed well! Please read their terms and conditions for delivery before placing you... See more

It’s my first time ordering pupae and cocoons, and it’s been super easy to do! From care questions, to order changes, and being kept updated when my orders can be expected made everything super... See more

I’ve been following and purchasing from Bugs & Butterflies for a couple years now. I’ve purchased eggs, cocoons and caterpillars and all have been a great learning experience for myself & my young dau... See more

Tiny caterpillars received securely with some food plant . Looking forward to seeing them going through their lifecycle and then release them as adults. A childhood memory.

Order received 16th October 2025 I originally ordered luna moth eggs but received an email letting me know they were no longer available this season. I was automatically given store credit and... See more

Have been using Bugs and Butterflies for the last few years and I cannot fault them! Working with live animals is always going to be unpredictable, and although frustrating when an order is delay... See more

Dissapointed by the negative reviews, ive placed a few orders with BAB and had no issues, all correspondence ive had have been friendly and helpful, it also clearly states on their website when the... See more

Everything is always well packaged and arrives quickly. Did have an issue with royal mail one time however this was quickly resolved, so their communication is very good and reliable.

I have ordered eggs and caterpillars multiple times and have always had a positive experience. The livestock is very carefully packed and always arrived in mint condition. Make sure to note the "es... See more

Although my Madagascan Bullseye moth cocoons took a while to come, I was prepared for this, as the website does explain how things work in terms of availability. I was also kept updated on the progres... See more

Its amazing experience! Delivery was quick, our Attacus lorquinii moths hatched in 3 weeks and they were beautiful and really cute! We will definitely make another order soon! ;)

Uk based found bugs and butterflies uk on google search Looking through the site got me so excited wanting to buy a lot of different caterpillars put a massive order into my cart then looked at all... See more

they are legit, ignore the reviews that claim they're a scam. ordered 2 species of moth eggs and decided the next day to check trust pilot reviews, felt so stupid after seeing 1.5 star average and eve... See more

Cheaters! They take money and then write automatic emails, there is not one order being delivered and I have waited since last year. They are sending out newsletters with on stock items, but they neve... See more

I ordered blue moon butterflies and when they hatched every single one was mangled, they then died the very next day. I then ordered 2 Madagascan bullseye moths and one is dead and the others wings ar... See more

Takes money and provides inaccurate timeline and doesn’t respond to emails. Was told I’d get them in the summer, ordered in July and didn’t arrive until October which is seriously inconvenient time. H... See more

These are scammers and bullshitters, if you know of anyone you buys live butterflies and moths please advise them to stay well clear of these liars! You will lose your money and you will receive emai... See more

Extremely disappointing experience. I pre-ordered 80 butterfly eggs back in January, and was later informed that only 50 eggs would be shipped. It's now been four weeks, and the tracking number still... See more

This company need reporting! Out of 10 we received 9 dead caterpillars. The only surviver died within an hour! What a shit way to go, turned to mush in a little dish in transit for over a week! Vile... See more

Got a dispatch email, then a month with no tracking updates, emailed multiple times with no responce, then royal mail finaly updated to say they had recieved it from the company, eventualy got a pot o... See more

Appalling, and looking at the reviews, which I WISH I had looked at before ordering, I don't understand gow anyine is getting their orders at all. Does it depend on who is posting or answering emails... See more

I’ve checked their website to see what was available and ordered accordingly. They’ve cancelled my orders a couple of times and said they’ve refunded or given credit. It never happens. Very slow to... See more

Always had great items and communication from the company but not this time. Spent a small fortune (to me) on Atlas cocoons (had them before and very successful) and not one emerged. I believe they w... See more

Being aware of the time of year and availability of seasonal supply, I ordered some blue morpho butterflies that were showing imminent delivery. Bugs and Butterflies kept me informed of the status o... See more

Ordered a month ago despite the website saying there was stock available. Had to send about six emails before getting a generic, unhelpful response and then it was radio silence. I’ve been receiving a... See more

I ordered caterpillars for my daughter's birthday last August. Repeated emails apologizing for the delay and promises to get them out to me. Then an email to say that the owner's health hasn't been g... See more

I wanted to write a positive review for this company, as a handful of orders were good. However, of late, I absolutely do NOT recommend anyone to order from this company. I ordered 40 gard... See more

After many attempts on getting a positive response or a response at all! I have successfully won a charge back for my hard earned money to come back to me. Please please DO NOT ORDER from this sham... See more

Dreadful. Very late delivery in tiny plastic pot which I found impossible to open. Resorted to breaking it. Eggs so tiny. Some lost. No instructions. So disappointed. Am on Pension Credit so don't hav... See more