While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them effective for pest control and stain removal. People appreciate the quality of the items, often highlighting their plant-based ingredients and lack of harsh chemicals, making them safe for use around pets and children. The user experience is generally positive, with many finding the products easy to use and apply. However, some people were dissatisfied with their order experience, citing issues with unexpected subscriptions and unauthorized charges. A few other people also felt that the products did not work as advertised for certain pests, such as bed bugs or mice, and expressed concerns about the accuracy of ingredient lists and product origin.

What people talk about most

Product

People report positive experiences with product, often praising its effectiveness and natural ingredients.... See more

Quality

Customers consistently note positive experiences with quality, praising products for being effective and... See more

Order

Clients share negative opinions regarding their orders. Many customers report unexpected charges for items,... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report being charged significantly more than... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the ease of use and effectiveness of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased bugmd with the concept that it would help us eliminate the bedbug problem, but it didn't do that. It only helps us locate where the nests are to try and remove eggs that might still be th... See more

Company replied

Rated 5 out of 5 stars

Had a particularly nasty roach problem,,, in WYOMING, where there aren't supposed to be any! I suspect they were coming from the people that just moved in next door, Anyway, didn't want to use toxic... See more

Company replied

Rated 5 out of 5 stars

This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminato... See more

Company replied

Rated 5 out of 5 stars

BugMD’s Essential Pest Control Fast Acting Family Kit is a total game changer! I love that it’s plant powered and chemical free, yet still incredibly effective. It wiped out ants and spiders around m... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

BugMD creates pest control solutions that are better for you and the planet. At BugMD, our mission is to create the most effective solutions for household pest problems without using nasty ingredients. Each product is rigorously tested and quality-checked to meet our high standards before it ever reaches your doorstep. You can rest easy knowing our team of experts works tirelessly to deliver formulas backed by a potent mix of science and Mother Nature. We promise to never stop searching for new and innovative ways to carefully free your life of any "unwelcome guests."


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied customer

I’m so glad I decided to give BugMD a try! I tried their CatchShields and boy did they supersede my expectations! These are incredibly sticky and work not only for mice but insects as well. With fall setting in I’ve noticed spiders coming inside. Within a very short time of setting one trap out I noticed it had already started working. Very pleased with this product!

5 October 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear BugMD exceeded your expectations! 🌿 It’s great to know they’re working effectively for both mice and insects, especially with fall pests starting to appear. Thanks for sharing your experience — we love hearing how well our products work for our customers! 💚

Rated 5 out of 5 stars

I have tried a few of their products

I have tried a few of their products. They work well. Very satisfied 😊

7 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your feedback! 🌿 We’re so glad to hear our products are working well for you. Your satisfaction means a lot to us! 💚

Rated 5 out of 5 stars

BugMD's Stain & Odor Eliminator is AMAZING!

BugMD's Stain & Odor Eliminator is amazing! I was hesitant to buy this because most products that claim to get rid of pet odor typically smell horrible. So it's like trading one bad smell for another. I have a 90 pound big doggie & when he has an accident, it's a big stinky mess. His messes make the whole house stink! Even after it's been cleaned up, the stinch usually lingers for a while. But THIS STUFF RIGHT HERE is a game changer! My giant fur baby had an accident just last week and when I used this product, the stinky smell was gone in less than 20 minutes, I kid you not! I don't have carpet so I don't know how it works on carpet but the simple fact that it gets rid of the smell so quickly is what amazed me. I sprayed my floors & it actually dried during the wait time. I still swiffer'd over the area to make sure no residue was left behind, and even though it was already dried, it did not leave any sticky residue. I also like that it's not toxic to my pets & kids. This is definitely going to be the only thing I buy from now on for my pet's messes!

16 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Wow — thank you for sharing your experience! 🐾 We’re thrilled to hear that our Stain & Odor Eliminator worked so quickly for your big pup and kept your home fresh without any harsh smells or sticky residue. It’s wonderful to know it’s safe for your pets and kids, and we’re honored to be your go-to solution for pet messes! 💚

Rated 5 out of 5 stars

The bugmd products are high quality

The bugmd products are high quality. They are safe for humans and pets, and they get the job done. My favorite is the odor remover. We use this in the back yard where our dog does her business.

13 September 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🌿 We’re thrilled to hear that you love the quality and safety of our BugMD products. It’s great to know the Odor Remover is helping keep your backyard fresh and safe for your dog! 💚

Rated 5 out of 5 stars

Catches everything but feelings

I purchased to keep things out. Placed them by the door and it's caught everything but feelings. It has a strong stick and stays in place. Instructions are clear, set-up is easy. Clean up is quick.

23 September 2025
Unprompted review
BugMD logo

Reply from BugMD

Thanks for sharing your experience! 🌿 We’re glad to hear our BugMD trap is working well, easy to set up, and keeps pests under control. We love that clean-up is quick and simple too! 💚

Rated 5 out of 5 stars

I use this spray on my ant problem

I use this spray on my ant problem. I had so many coming through my window, door, and I would wake up to a bunch on my kitchen table and counter! At first I was skeptical on using bug spray but I found this and it didn’t have a strong Oder and it’s safe around my kids and pets. Plus the ants were gone fast and haven’t showed up since.

24 September 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear BugMD worked quickly for your ant problem! 🌿 It’s great to know it’s safe for your kids and pets, doesn’t have a strong odor, and keeps your home pest-free. Thanks for sharing your experience! 💚

Rated 5 out of 5 stars

Works great

We have older furbaby and she has accidents from time to time. Tried a few products some dont deliver as promised. Tried BugMD Enzyme Cleaner for Dog & Cat Urine | Pet Stain for the stains on rug it works every time. Also it doesn't have strong smell that burns my nose. If you have furbabies I would try this.

10 May 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🐾 We’re so glad to hear that BugMD Enzyme Cleaner is working consistently for your rug and helping keep your home fresh without any strong odors. It’s wonderful to know it’s safe and effective for your furbaby! 💚

Rated 5 out of 5 stars

Urine and Odor remover works great for big dog messes!

We have a great dane, so needless to say when there are messes, that they are not little ones. Our dog is a senior so sometimes he has accidents and we needed something that would clean the mess and take away the smell. I also wanted something that would be safe to use in our house that would not harm him. This BugMD enzyme and odor eliminator is that product! I thoroughly spray the area with this product and let it set in for just a little bit to work is magic and then I dry it up. There is no more smell and he doesn't go in that spot again, as the cleaner has done its job effectively. This is the only cleaner we will now use in our home for dog accidents. I highly recommend this product to anyone who needs an effective, pretty safe cleaner!

14 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for sharing your experience! 🐾 We’re so glad to hear that our Enzyme & Odor Eliminator is making cleanup easier and keeping your home fresh and safe for your senior Great Dane. It’s wonderful to know it’s helping prevent repeat accidents too! We truly appreciate your recommendation and your trust in BugMD. 💚

Rated 5 out of 5 stars

I used the stain and deodorizer for…accidents.

I used the stain and deodorizer for urine. It has really worked great. I sprayed the places where there was accidents and let it sit for a while. Once I did that I would dry it up. It took the urine smell right out of the carpet. I have been using this for months now. I won’t buy anything else to clean my carpet now. If you have pets and they have accidents definitely try BugMD stain and deodorizer. It’s safe for your pets as well.

10 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for sharing your experience! 🐾 We’re so happy to hear that our Stain & Odor Eliminator has been working so well for you and keeping your carpets fresh. It’s wonderful to know you trust BugMD to keep your home clean and pet-safe. 💚

Rated 5 out of 5 stars

Great effective product that is safe

Great effective product that is safe, easy to use, and great for the price. I bought the BugMD no buzz zone bug zapper and it works great

9 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thanks so much for your feedback! 💚 We’re thrilled to hear you’re loving your BugMD No Buzz Zone Bug Zapper. It’s great to know it’s working well and giving you an easy, effective, and safe way to keep bugs away! 🌿

Rated 5 out of 5 stars

Easy to Use and Works

I got this BugMD Essential Pest Control spray for indoor and outdoor use. I can spray just about anywhere I want to get rid of insects. It's a plant based formula using plant oils and no harsh chemicals It's safe around pets and children. It kills a variety of bugs and insects and can even be used on pets. I like that it can be used on carpet, fabric and wood. This is just about all I will need to keep the critters away and my family safe because this doesn't contain any harsh chemicals. I recommend this great product that works and is safe to use.

14 August 2025
Unprompted review
BugMD logo

Reply from BugMD

Thanks so much for sharing your experience! 🌿 We're thrilled to hear that BugMD Essential Pest Control is helping you keep your home and family safe. It’s great to know you appreciate the plant-based formula and its versatility indoors and out. We love hearing from customers who care about effective, family-safe pest control — thanks for the recommendation! 💚

Rated 5 out of 5 stars

Great bug plug in

I really like my bug md plug in. Works great. I keep it plugged in all the time and it attracts flies. Doesn’t use a lot of power. Super easy to change out the sticky pad as well.

9 September 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so glad to hear you’re loving your BugMD Plug-In! 💚 It’s great to know it’s keeping those flies under control and that you find it easy to use and maintain. Thanks for sharing your experience and for being part of the BugMD family! 🌿

Rated 5 out of 5 stars

Furbaby approved in a tropical, lush beachside area

I live in an incredibly lush area that is also near the beach so I have the worst of both worlds when it comes to the bugs. I also have a furbaby that I love very much and I am willing to take the bugs to not expose him to any harsh chemicals. I did my research and landed on BugMD and decided to try it specifically for its safety for pets and lack of harsh chemicals. Traditionally that is a recipe for a product not working very well but it was worth a try. I am truly blown away by how well this product worked it severly cut down the no see um, gnat, mosquito, you name it they live here. I used to stay inside at dawn and dusk and after using this I brave the sunrises and sunsets outdoors. If you have a furbaby and have tons of pests I recommend you try this brand.

20 September 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you so much for sharing your experience! 🌿 We’re thrilled to hear that BugMD has helped you reclaim your outdoor time without worrying about harsh chemicals or your furbaby’s safety. We truly appreciate your trust and recommendation! ☀️💚

Rated 5 out of 5 stars

Helps to stay on top of odors

This product appealed to me because it is pet-friendly and does not use harsh chemicals. I have two young puppies, and we occasionally still have accidents inside the house. I use the odor eliminator both as a pre-treatment before steam cleaning and to blot stains in between deep cleanings. It helps to minimize pet odors in my home. I am conscientious about what my dogs are exposed to; I feel this product helps maintain a clean home naturally.

13 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🐾 We’re so glad to hear our odor eliminator is helping keep your home fresh and safe for your puppies. It’s wonderful to know it’s giving you a natural way to maintain a clean home while keeping your furry friends’ health in mind. 💚

Rated 5 out of 5 stars

I bought the Bug MD Essential Oil for…

I bought the Bug MD Essential Oil for bugs to control the ants that were beginning to invade my kitchen area. It comes with a reusable spray bottle and you mix the oil with water yourself. This is an excellent choice for the environment too. It is made of pet friendly and people friendly ingredients including clove and cotten seed oil. A little goes a long way, and I'm very impressed with the efficacy to kill not just ants, but roaches, fleas, and other insects. It can be used both indoors and outdoors. The smell is quite pleasant compared to other insecticides I've used in the past. It's also very cost-effective.

5 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for your thoughtful review! 🌿 We’re thrilled to hear that the BugMD Essential Oil is helping keep your kitchen—and home—bug-free, while being safe for your family and pets. It’s great to know you appreciate the pleasant scent, eco-friendly ingredients, and versatility both indoors and outdoors. We’re so glad it’s working well for you! 💚

Rated 5 out of 5 stars

BugMD has been a good product to use…

BugMD has been a good product to use around the house to remove insect pests from my home. I like that I don't have to worry about using this product around my kids and dog and it smells nice.

1 June 2025
Unprompted review
BugMD logo

Reply from BugMD

Thanks for sharing your experience! 🌿 We’re so glad BugMD is helping keep your home pest-free while staying safe for your kids and dog. It’s great to hear you enjoy the pleasant scent too! 💚

Rated 5 out of 5 stars

Ant Killer and Bug Spray

It has been a fight all summer to keep the ants out of my house. I finally gave in and spent a little extra to get BugMD and I am so glad I did. I sprayed it outside my doorway and window seals because there is more than enough in the bottle. Then I sprayed around inside the door and windows. I am happy to report that in just a couple days the ants are gone!

26 September 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so happy to hear that BugMD worked so quickly for you! 🌿 It’s great to know your home is finally ant-free and that the spray was easy to use both inside and outside. Thanks for sharing your experience! 💚

Rated 5 out of 5 stars

This BugMd mouse catcher works quite…

This BugMd mouse catcher works quite effectively and is a no mess solution to my problem. With winder coming on us soon I delighted to have these now to do the job for me instead of a later sort of thing. BugMd is great

13 October 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re thrilled to hear that the BugMD Mouse Catcher is working so well for you! 🐭🌿 It’s great to know it’s a no-mess solution and that you’re all set for the colder months ahead. Thanks for sharing your experience and for trusting BugMD! 💚

Rated 5 out of 5 stars

More mild clean scent.

Just recently tried the odor eliminator spray.
My older dog piddles. Too hard to put him in a doggie diaper so I am cleaning up after him. The spray does honestly help.
I have also used it in my steam cleaner. I had to add water so it was very mild but I liked the mild scent it left.

1 October 2025
Unprompted review
BugMD logo

Reply from BugMD

Thank you for sharing your experience! 🐾 We’re glad to hear our odor eliminator is helping keep your home fresh, even with an older pup in the mix. It’s great that you liked the mild, pleasant scent and that it works well with your steam cleaner too! 💚

Rated 5 out of 5 stars

This stuff is amazing

This stuff is amazing, i have 3 dogs and one is very old and one is a puppy, so i end up using it alot....I will definetly reorder this product i am impressed

13 October 2025
Unprompted review
BugMD logo

Reply from BugMD

We’re so happy to hear you love it! 🐾💚 It’s wonderful that our product is helping keep your home fresh for all three of your pups, from the youngest to the oldest. Thanks for sharing, and we can’t wait for you to reorder! 🌿

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look