buendia Reviews 

Trip coverage: Total 8 hours tour from Brussels to Luxembourg via 1.5 hour short stop at Denant in the morning. Bought via Expedia.

The most terrible and disgusting experience that spoiled the whole trip was their toilet stop at Dinant. It was a tiny shed with women's washroom closed off and men's open for both genders. The room was flooded with pee. The urinals and the one toilet was never cleaned, full of pee. No water or soap. Severe smell and completely unhygienic. The worst of all, the Guide Antonio promoted this toilet to be used as soon as we arrived without any warning. So when we returned to the bus stop, we found out the condition of the unmanaged toilet. By that time it was too late to go to a restaurant, hence we were forced to use it.

Second worst experience was onboarding the bus. Almost 50-60 passengers in this large bus. The most aggressive people fought their way in to get seats together with their families and the singles getting window seats. The people like us who tried to que up ended up being separated from their partners and families for the whole return trip.

We lost two passengers. The guide did not hand count the total number of people in the meeting spot while returning which was quite a walk from the actual bus stop. Instead the totals were tallied in the bus only to realize that the passengers were missing. Quite reasonably, we were not expected to directly return to the bus and likely these two young men could not return without the guide.

Denant stop was primarily for toilet, breakfast and a little bit of walk/ photoshoot. We, ourselves visited the saxophone museum and after the short walking tour with the guide, not enough time to have breakfast or ride the funicular to the top.

The guide's tag was tiny and partially hidden. Other tour companies were also there and luckily they had boards on their hand. Quite a few of us arrived 30 min early. One other group was able to identify the guide and we took a guess to get close. It was on very large Central train station compound in Brussels.

That being said, the bus itself was in good condition. Aside from a few misinformation the overall guide presentation was reasonable. The trip maintained its timeliness.

From the reviews, we were misguided. It seems that the Buenda guides creates a few good friends/connections among the large crowd of 50-60. And only engages the few for submitting reviews on Trust Pilot which then shows up as Verified Review. This does not make unverified reviews unreliable. You can also make yourself verified by submitting an ID and following the process outlined on Trust Pilot.

I don't usually write this long review and certainly not wasting my time during an active tour through various countries. But this experience was so inhumane, I had no other choice but to make other travelers aware before they make their decisions.

Aurora una guya simpatica con muchas anekdotes.

Worst travel company to travel with

My parents were 2 min late , they just left them and went off . I called them 10 times before that but they were fine with 5 min late but in the end they simply left us and made us loose 356 eur

They were not answering calls and the lady on the phone was not competent .

I also asked if they can take us for the next day and they just told it’s not possible .

Muy satisfechos con la excursion y su guia David. Recomendable

I must say I and my husband were delighted with the service provided by Buendia - it was just what we wanted. After the first trip to Brugge and Ghent, we used your services for the second time, we went to Luxembourg, and both times you provided a great service.Once again, many thanks for making such a trip possible. The organization, the effectiveness, the planning and on top the guide Diego /English speaking group/ were just perfect. We felt so comfortable although being so far from home. Everything worked out in time and perfectly. We felt very safe, the bus was always clean, and cold water was available, which was very much appreciated from our side. We will definitely recommend your agency to our friends who are also planning trips to Belgium.
Once more, many thanks for all of the above mentioned and kind regards from very happy clients, Narine Gasparyan
Hamlet Gasparyan

No defraudan. Amables y eficientes.

We travelled today on a day trip to Bruge and Ghent. Diego was our guide. The tour was organised very well.
Diego was really good, and incredibly knowledgeable about the history of these cities! We would recommend highly!
*****

👏👏👏
Well done to all

So good and kindly

Will do this in English por que mi telefono no hace Español bien. Guide very informative, showed the group many interesting places, and explained their importance.

Only problem was the weather, and you have no control over this.

Tour ameno e interesante a cargo de Andrés. Nos enseñó los rincones imprescindibles de la ciudad, su historia y las curiosidades de distintas épocas. Recomendable.

Had an amazing time with Andrea, she was funny and explained a lot about Copenhagen. She answered all our questions, super advisable.

Excursiones imprescindibles si visitas Lisboa. Y en cuanto a los Guias Natalia y Savio…. Excelentes.

Richard espectacular con sus explicaciones
La ruta elegida fenomenal. Engloba todo y te transporta a la época

The time at Galway was too short considering the drive from Cliffs of Moher to Galway took around 2 hours. Perhaps 30 minutes more.

Also was not notified of meeting point change even after texting and emailing requesting confirmation. The only way I knew new location was because my friend also booked a tour, we did not know if it was the same tour.

Nancy genial

Was very nice trip on time. Informative the tour guide explain well about the history of the place..well done

Speak more slowly.

We loved Angela and the great experience she made us through both tours we took with her.
Definitely is a must to have a richer experience here in Budapest.

The guide and the speech making questions make you think and historic aspects